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Old 08-06-2013, 05:56 AM   #2311
Mousemommy1
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abk96- your turndown service sort of mirrors what we experienced at YC in April. We found it odd that they came around to do it at between 3-4 in the afternoon.

That was our prime napping time, and I just didn't understand why it was so early.

YC's food selection was not great either. Also a lot of repeats of tiny fried items. We loved YC as a resort and would absolutely stay there again, but we are pretty much all set with CL. I'd be fine paying the money for an exceptional experience but it's just too expensive for mediocrity.
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Old 08-06-2013, 07:35 AM   #2312
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Originally Posted by Scott MC View Post
I'm sorry this seems to be a less-than-perfect experience for you. We have had two perfect stays there. This doesn't sound right. I would be sure to note your concerns when the survey comes out. At this point in time that's the only way to make Disney listen to us. Staying club level is very expensive and you at least deserve housekeeping every day, not to mention the turndown service you are paying for.

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Yesterday I took the survey and noted everything that needed to be said.

Last night my husband and I talked for a while about our next trip and we have decided to skip the club level and just use the money we save to pay OOP for snacks and such.

Our trip was very enjoyable and we had a great time. Just don't think we'll be doing club level anytime soon.
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Old 08-06-2013, 07:56 AM   #2313
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Originally Posted by abk96 View Post
Yesterday I took the survey and noted everything that needed to be said.

Last night my husband and I talked for a while about our next trip and we have decided to skip the club level and just use the money we save to pay OOP for snacks and such.

Our trip was very enjoyable and we had a great time. Just don't think we'll be doing club level anytime soon.
I'm glad you still had a great time even though CL wasn't up to par. The BWI looks like a beautiful resort and I'm hoping to try it one day .
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Old 08-06-2013, 09:45 AM   #2314
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Just to let everyone know, I sent an email to IPO about my food allergies. This is the response they sent back:

Good Morning Ms. -------,

On everyone of your reservations I have added your allergies to all of your dining reservations. When you arrive just allow the Concierge Cast Member know about your allergies and they will have one of our Chefs call you and explain the food in the lounge of what you can and cannot eat. I will also be sending an email to our Cast so they are aware of the allergies as well.


If we can assist you any further please let us know,

Nick

Concierge Itinerary Planner

Disney's Yacht and Beach Club Resort

Disney's BoardWalk Resort

Phone (407) 934-1448

Fax Number (407) 938-6508

Email: Yacht.Beach.Club.Itinerary.Planning@Disneyworld.co m


Where Dreams Come True


This sounds very promising.
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Old 08-06-2013, 09:48 AM   #2315
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Originally Posted by 2manypets View Post
Just to let everyone know, I sent an email to IPO about my food allergies. This is the response they sent back:

Good Morning Ms. -------,

On everyone of your reservations I have added your allergies to all of your dining reservations. When you arrive just allow the Concierge Cast Member know about your allergies and they will have one of our Chefs call you and explain the food in the lounge of what you can and cannot eat. I will also be sending an email to our Cast so they are aware of the allergies as well.


If we can assist you any further please let us know,

Nick



Concierge Itinerary Planner

Disney's Yacht and Beach Club Resort

Disney's BoardWalk Resort

Phone (407) 934-1448

Fax Number (407) 938-6508

Email: Yacht.Beach.Club.Itinerary.Planning@Disneyworld.co m



Where Dreams Come True


This sounds very promising.
Interesting. We are there next week and didn't get as comprehensive answer when I informed them of our party's allergies.
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Old 08-06-2013, 10:20 AM   #2316
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Originally Posted by Simba's Girl View Post
Interesting. We are there next week and didn't get as comprehensive answer when I informed them of our party's allergies.
No, I didn't either, they said it was noted, but didn't go into detail like that, but then again, I didn't give them a list of our ADR's either.
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Old 08-06-2013, 11:03 AM   #2317
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Setting aside the decline in lounge food quality and looking at CL based on customer service only I have definitely noticed a big change in what they are willing to provide. Years ago the CMs on CL would literally move mountains to make guests happy. I could tell you so many magical stories...

For example, I remember a trip when our youngest son lost his Sorcerer Mickey hat. It was in the bottom basket of the stroller and fell out probably when we were loading and unloading from a boat or bus. I briefly stopped at the desk, told them about the lost hat and asked if they could track one down for me and just charge it to our room. That night when we returned from dinner a replacement hat was on the bed with a note from Mickey saying this new hat was even more magical and special than the one he lost. Another trip I remember our boys asking for ice cream one night when we were in the lounge having desserts. I explained to them that we couldn't have ice cream because we were going to bed soon. About 10 minutes later a CM showed up with two bowls of ice cream ... he had overheard our conversation and run downstairs to get some. Did we expect that to happen?? Heck no! But it was little things like that over the years that made us feel every extra penny paid was well worth it. If you needed a dinner reservation they would get you one somewhere even if they had to call the restaurant personally. If you had a question and they didn't have the answer they would call around until they got the answer! If there was some piece of merchandise you saw in a store and wanted, or needed a different size, they would just have it sent to your room and add it to your bill. If you had the money then they could make it happen. Now the IPO and CL CMs are basically just regurgitating information that anyone could find online at the Disney website or here on the DIS. Want to order flowers? Here's the phone number. Want a fireworks cruise? Here's the phone number. Need a birthday cake? Here's the phone number. You lost something in the park? Here's the phone number. You need to speak to a manager? Here's the phone number. What do they actually do to help people??? Most of us are booking our own dining reservations online now, we are even checking in online, the amount of interaction with CL CMs is dwindling down to basically "here's your keys". I stopped at the desk last week to see about tweaking a dinner ADR, and guess what? They can't do anything for me I have to go to the restaurant and ask for myself. I don't think we should be paying for a middle man, I think we should be paying for someone to get the job done. Why can't they call the restaurant and ask if I can push my ADR time back 30 minutes? If we can't move it then at least I would know and I wouldn't have to run there and find out for myself.

Another example. Last week I spoke with 3 different CL CMs trying to find out the time for the American Idol "Limited Time Magic" parade. You would have thought I was asking them to cut off their arm to find out this information. The first person never got back to me, the 2nd person gave me the wrong time, and the 3rd person finally was able to help after I strongly told her our entire day was being planned around this parade and that I desperately needed to know the time. Guess what?? She called the Studios and spoke with someone to find the time... it took about 2 minutes. Was that really so much to ask???? I don't know, maybe I expect too much, but I feel these CMs have the connections and resources to find information if they want to take the time to do their job right.

Rant over!!!! And I'm not mad or dwelling on all this, I just wanted to get it off my chest.

I'm sure we will still stay CL in the future. We do enjoy the convenience of the lounge. But personally I don't feel like I'm getting any help from anyone working the desk. After our nightmare in May at the YC CL I was hoping to rekindle my love of CL at the Poly last week. But it didn't happen.
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Old 08-06-2013, 11:23 AM   #2318
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Originally Posted by TigrLvsPooh View Post
Setting aside the decline in lounge food quality and looking at CL based on customer service only I have definitely noticed a big change in what they are willing to provide. Years ago the CMs on CL would literally move mountains to make guests happy. I could tell you so many magical stories...

For example, I remember a trip when our youngest son lost his Sorcerer Mickey hat. It was in the bottom basket of the stroller and fell out probably when we were loading and unloading from a boat or bus. I briefly stopped at the desk, told them about the lost hat and asked if they could track one down for me and just charge it to our room. That night when we returned from dinner a replacement hat was on the bed with a note from Mickey saying this new hat was even more magical and special than the one he lost. Another trip I remember our boys asking for ice cream one night when we were in the lounge having desserts. I explained to them that we couldn't have ice cream because we were going to bed soon. About 10 minutes later a CM showed up with two bowls of ice cream ... he had overheard our conversation and run downstairs to get some. Did we expect that to happen?? Heck no! But it was little things like that over the years that made us feel every extra penny paid was well worth it. If you needed a dinner reservation they would get you one somewhere even if they had to call the restaurant personally. If you had a question and they didn't have the answer they would call around until they got the answer! If there was some piece of merchandise you saw in a store and wanted, or needed a different size, they would just have it sent to your room and add it to your bill. If you had the money then they could make it happen. Now the IPO and CL CMs are basically just regurgitating information that anyone could find online at the Disney website or here on the DIS. Want to order flowers? Here's the phone number. Want a fireworks cruise? Here's the phone number. Need a birthday cake? Here's the phone number. You lost something in the park? Here's the phone number. You need to speak to a manager? Here's the phone number. What do they actually do to help people??? Most of us are booking our own dining reservations online now, we are even checking in online, the amount of interaction with CL CMs is dwindling down to basically "here's your keys". I stopped at the desk last week to see about tweaking a dinner ADR, and guess what? They can't do anything for me I have to go to the restaurant and ask for myself. I don't think we should be paying for a middle man, I think we should be paying for someone to get the job done. Why can't they call the restaurant and ask if I can push my ADR time back 30 minutes? If we can't move it then at least I would know and I wouldn't have to run there and find out for myself.

Another example. Last week I spoke with 3 different CL CMs trying to find out the time for the American Idol "Limited Time Magic" parade. You would have thought I was asking them to cut off their arm to find out this information. The first person never got back to me, the 2nd person gave me the wrong time, and the 3rd person finally was able to help after I strongly told her our entire day was being planned around this parade and that I desperately needed to know the time. Guess what?? She called the Studios and spoke with someone to find the time... it took about 2 minutes. Was that really so much to ask???? I don't know, maybe I expect too much, but I feel these CMs have the connections and resources to find information if they want to take the time to do their job right.

Rant over!!!! And I'm not mad or dwelling on all this, I just wanted to get it off my chest.

I'm sure we will still stay CL in the future. We do enjoy the convenience of the lounge. But personally I don't feel like I'm getting any help from anyone working the desk. After our nightmare in May at the YC CL I was hoping to rekindle my love of CL at the Poly last week. But it didn't happen.
I'm so disappointed reading this. It's ashame CL has declined so much. We're staying CL @ poly for the first time in Nov but now I'm questioning that decision because its sooo much extra money, I just don't want to be disappointed.
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Old 08-06-2013, 11:30 AM   #2319
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I know what you mean our 2010 CL stay at Poly was absolutely magical our CL stay at Poly 2011 started very rough so to make up for it they upgraded us to TPV but then issues still kept coming up & we got the " we gave you an upgrade what more do you want"

2012 we stayed BC CL & it was horrendous! Never will we stay there again..

Giving Poly CL a try again next month.. I'm praying they will at least meet us out at the curb when we pull up at 730 am this time I did let them know by email last time no one came & no one wanted to take us to Hawaii building they wanted us to check in GCH which is ridiculous we pay for checking in at Hawaii!

I will say in 2011 we came back from Epcot one evening realized we forgot our camera at Nine Dragons, they called the restaurant to verify it was there sent a courier to get it free if charge..

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Old 08-06-2013, 11:35 AM   #2320
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Quote:
Originally Posted by TigrLvsPooh View Post
Setting aside the decline in lounge food quality and looking at CL based on customer service only I have definitely noticed a big change in what they are willing to provide. Years ago the CMs on CL would literally move mountains to make guests happy. I could tell you so many magical stories...

For example, I remember a trip when our youngest son lost his Sorcerer Mickey hat. It was in the bottom basket of the stroller and fell out probably when we were loading and unloading from a boat or bus. I briefly stopped at the desk, told them about the lost hat and asked if they could track one down for me and just charge it to our room. That night when we returned from dinner a replacement hat was on the bed with a note from Mickey saying this new hat was even more magical and special than the one he lost. Another trip I remember our boys asking for ice cream one night when we were in the lounge having desserts. I explained to them that we couldn't have ice cream because we were going to bed soon. About 10 minutes later a CM showed up with two bowls of ice cream ... he had overheard our conversation and run downstairs to get some. Did we expect that to happen?? Heck no! But it was little things like that over the years that made us feel every extra penny paid was well worth it. If you needed a dinner reservation they would get you one somewhere even if they had to call the restaurant personally. If you had a question and they didn't have the answer they would call around until they got the answer! If there was some piece of merchandise you saw in a store and wanted, or needed a different size, they would just have it sent to your room and add it to your bill. If you had the money then they could make it happen. Now the IPO and CL CMs are basically just regurgitating information that anyone could find online at the Disney website or here on the DIS. Want to order flowers? Here's the phone number. Want a fireworks cruise? Here's the phone number. Need a birthday cake? Here's the phone number. You lost something in the park? Here's the phone number. You need to speak to a manager? Here's the phone number. What do they actually do to help people??? Most of us are booking our own dining reservations online now, we are even checking in online, the amount of interaction with CL CMs is dwindling down to basically "here's your keys". I stopped at the desk last week to see about tweaking a dinner ADR, and guess what? They can't do anything for me I have to go to the restaurant and ask for myself. I don't think we should be paying for a middle man, I think we should be paying for someone to get the job done. Why can't they call the restaurant and ask if I can push my ADR time back 30 minutes? If we can't move it then at least I would know and I wouldn't have to run there and find out for myself.

Another example. Last week I spoke with 3 different CL CMs trying to find out the time for the American Idol "Limited Time Magic" parade. You would have thought I was asking them to cut off their arm to find out this information. The first person never got back to me, the 2nd person gave me the wrong time, and the 3rd person finally was able to help after I strongly told her our entire day was being planned around this parade and that I desperately needed to know the time. Guess what?? She called the Studios and spoke with someone to find the time... it took about 2 minutes. Was that really so much to ask???? I don't know, maybe I expect too much, but I feel these CMs have the connections and resources to find information if they want to take the time to do their job right.

Rant over!!!! And I'm not mad or dwelling on all this, I just wanted to get it off my chest.

I'm sure we will still stay CL in the future. We do enjoy the convenience of the lounge. But personally I don't feel like I'm getting any help from anyone working the desk. After our nightmare in May at the YC CL I was hoping to rekindle my love of CL at the Poly last week. But it didn't happen.

Ok, now you're making me apprehensive about our upcoming stay at WL CL. I guess we really only booked for the availability of the lounge food options. I never go to Disney expecting anything, but the little things mean a lot,and it's nice when you are taking someone that hasn't been before and you want them to get the "magic" you know and love.
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Old 08-06-2013, 12:11 PM   #2321
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Originally Posted by PrincessSuzanne View Post
Ok, now you're making me apprehensive about our upcoming stay at WL CL. I guess we really only booked for the availability of the lounge food options. I never go to Disney expecting anything, but the little things mean a lot,and it's nice when you are taking someone that hasn't been before and you want them to get the "magic" you know and love.
I can only say that WL CL exceeded my expectations in every single way. Absolutely magical and the CM's were above and beyond, even wrapping up a bunch of cookies for my oldest DD on our departure day so she could have some "for the road"....she does love those cookies...I love WL CL!!!

Oh, we stayed there last July.
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Old 08-06-2013, 12:17 PM   #2322
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Have the Nescafι machines been removed from the lounges yet?
I'm there now, and no. I'm not especially fussy about coffee in general but those machines are dreadful.
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Old 08-06-2013, 12:31 PM   #2323
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No, I didn't either, they said it was noted, but didn't go into detail like that, but then again, I didn't give them a list of our ADR's either.
I didn't give them a list of ADRs either, they were nice enough to pull them up anyway. It's possible that they're taking it serious because two of my allergies are life threatening

I do feel more confident now after reading his email though. I only hope they can follow through with the help after I arrive.
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Old 08-06-2013, 01:12 PM   #2324
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Speaking of CL experiences..we've had very good past experiences..in 2001 we stayed in Sugarloaf GF (not called that anymore) & there was a hurricane & the park closed (never happened in the history of Disney before-lol) We were in the room with my DS who was 3 @ the time & my DD who was 7mo. We bought the Monorail train set & we needed screwdrivers & batteries (our son was crying a little) so my DH asked concierge if they had a screwdriver..not thinking much of it, the C.M. not only found us a screwdriver to fit, he got us batteries!!
We mostly make our own ADR's.
We've had COncierge help us print out flight papers, change ADR's, suggest ADR's, go out of their way to help us..
I can certainly tell the difference in dealing with IPO. I hope were going to have a wonderful experience in WL! I will let all of u know!!
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Old 08-06-2013, 01:16 PM   #2325
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Quote:
Originally Posted by Mousemommy1 View Post
I can only say that WL CL exceeded my expectations in every single way. Absolutely magical and the CM's were above and beyond, even wrapping up a bunch of cookies for my oldest DD on our departure day so she could have some "for the road"....she does love those cookies...I love WL CL!!!

Oh, we stayed there last July.
That makes me feel better then

Quote:
Originally Posted by 2manypets View Post
I didn't give them a list of ADRs either, they were nice enough to pull them up anyway. It's possible that they're taking it serious because two of my allergies are life threatening

I do feel more confident now after reading his email though. I only hope they can follow through with the help after I arrive.
Well, the allergies aren't mine, my friend and her baby are the ones with allergies and they are staying in the room with us. The baby only has a milk allergy and it isn't life threatening. Her mother is allergic to milk, but can drink Soy milk, she will break out in a rash from strawberries and shellfish can become life threatening, she can touch it, just not eat it.

I made note on our ADR's when I made them, and just noted them on the form for IPO for the lounge.
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