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Old 06-17-2013, 09:47 PM   #1756
MaryEllenPA
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GF Sugar Loaf Club Level

Hello all! I want to start by saying, we LOVE WDW!!! We just got back from our 7th trip in 5 years. We have stayed at the GF before & loved it, but 2 stays ago got some pixie dust at the Contemporary & were upgraded to CL & we were hooked on CL, it was amazing. So on our last trip we booked CL again at the Contemporary. This trip (June 2013) we went back to the GF & booked Sugar Loaf CL. The good...the re-do on the main pool was GREAT -my 6 year old never wanted to leave the pool! The new splash area was also really cute. Gaspirillas is open again & there is also service for drinks & food at both pools that was very nice. The construction did not bother us at all during our stay. The major disappointment came with CL. Maybe we were spoiled by CL at CR but this was a major let down! Prior to our arrival they were not able to secure us a single dining reservation that we wanted, but i was able to get them on my own. I tried to stay positive before our arrival...

But, it did not get better. The cast members are overwhelmed to say the least. The club is packed due to the size of the building & the fact that anyone staying in the suites at GF has access to the CL area. There are never any tables to sit at. Several mornings they ran out of breakfast foods. Several nights they ran out of desserts and we had to buy snacks to watch the fireworks even though desserts were supposed to be served until 10:00 PM. A few nights the drink fridge was totally empty. One morning while having a late bite to eat for breakfast, they were stacking tables/chairs & cleaning the floors with the power cleaners while we were still eating! Not typical for a 5 Star resort. But the worst part was not once during our stay were we greeted by name. Not a cast member remembered our Daughters name or our last name. Every time we walked into CL at the CR we were greeted.

Again, maybe we were previously spoiled, but 1/2 way through our stay I spoke to the CL manager & he told me "we have too many guests", not a comforting response & he never took the opportunity to try to make it "right", IE a small gift for our Daughter, a credit for the snacks I purchased on our room to watch fireworks since there were no snacks left, etc..

CL was a total waste of money at GF. I was happier with the resort in our normal rooms there on our previous two stays and was blown away by the level of service we got at CL at CR.

Beware if you are expecting to be treated to a luxury, save your money & spend it on other things. Management needs to revamp on Sugar Loaf CL. We will be headed back to CL at CR!
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Old 06-18-2013, 05:10 AM   #1757
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SL is a very small building, we went like second week if June last yr & we were normally able to get tables b/c we were down stairs every morning by 7 am, then for the hot appys it could get crazy but we normally grabbed what we wanted headed up to the room & ate & drank on our balcony we had a marina view.. Having stayed Poly CL a few times, we were very disappointed in BC CL. Poly CL CMs seem to be the friendliest although I can't ever say they called us by name but they certainly remembered us from one yr to the next, even the Chef who came out when hot appys were served!

We will be at CR in Sept hoping to be able to upgrade ( saving to pay for that upgrade at check in, have tower room booked) & looking fwd to trying CR CL!

ASMU/POR Dec 16-22, 2012 & BWI Sept 8-15, 2013
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Old 06-18-2013, 05:34 AM   #1758
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Quote:
Originally Posted by MaryEllenPA View Post
Hello all! I want to start by saying, we LOVE WDW!!! We just got back from our 7th trip in 5 years. We have stayed at the GF before & loved it, but 2 stays ago got some pixie dust at the Contemporary & were upgraded to CL & we were hooked on CL, it was amazing. So on our last trip we booked CL again at the Contemporary. This trip (June 2013) we went back to the GF & booked Sugar Loaf CL. The good...the re-do on the main pool was GREAT -my 6 year old never wanted to leave the pool! The new splash area was also really cute. Gaspirillas is open again & there is also service for drinks & food at both pools that was very nice. The construction did not bother us at all during our stay. The major disappointment came with CL. Maybe we were spoiled by CL at CR but this was a major let down! Prior to our arrival they were not able to secure us a single dining reservation that we wanted, but i was able to get them on my own. I tried to stay positive before our arrival...

But, it did not get better. The cast members are overwhelmed to say the least. The club is packed due to the size of the building & the fact that anyone staying in the suites at GF has access to the CL area. There are never any tables to sit at. Several mornings they ran out of breakfast foods. Several nights they ran out of desserts and we had to buy snacks to watch the fireworks even though desserts were supposed to be served until 10:00 PM. A few nights the drink fridge was totally empty. One morning while having a late bite to eat for breakfast, they were stacking tables/chairs & cleaning the floors with the power cleaners while we were still eating! Not typical for a 5 Star resort. But the worst part was not once during our stay were we greeted by name. Not a cast member remembered our Daughters name or our last name. Every time we walked into CL at the CR we were greeted.

Again, maybe we were previously spoiled, but 1/2 way through our stay I spoke to the CL manager & he told me "we have too many guests", not a comforting response & he never took the opportunity to try to make it "right", IE a small gift for our Daughter, a credit for the snacks I purchased on our room to watch fireworks since there were no snacks left, etc..

CL was a total waste of money at GF. I was happier with the resort in our normal rooms there on our previous two stays and was blown away by the level of service we got at CL at CR.

Beware if you are expecting to be treated to a luxury, save your money & spend it on other things. Management needs to revamp on Sugar Loaf CL. We will be headed back to CL at CR!
Thank you for that review!!! There is a lot to consider there. I am considering Sugarloaf but also just getting a regular room....I don't really care about whether they know my name or anything, but I do care about there being too many people and not enough food. It makes it feel less "exclusive" for lack of a better term...

I feel like WL CL was amazing....and YC CL was just meh! CL is alot extra so you expect extra...I just don't know....
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Old 06-18-2013, 06:04 AM   #1759
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Quote:
Originally Posted by mickeynut1 View Post



We are taking our first DCL cruise in December (we have cruised before, but never DCL) and I seriously considered booking CL, but it would have cost an extra $1,000 for a 3 night cruise to upgrade (we are a family of 4). As the pp mentioned, the food is awesome on cruises and is available to you 24/7, so I couldn't bring myself to spend the extra money for just a few little extras. The private deck would be nice, but I didn't see it as $1,000 nice . A lot of people think cruises are too expensive, but for what you get, it's really not. It's not only your lodging, but it's your entertainment as well as all of your food.....and the food is amazing and as much as you want whenever you want . I hope you can convince your DH to take a cruise (start with a short 3 night one), because it really is an amazing experience .
I am going to have to work on him for next year. What time of year is best?
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Old 06-18-2013, 06:49 AM   #1760
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The Tallis best for cruises ( price wise)

ASMU/POR Dec 16-22, 2012 & CR Sept 8-15, 2013
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Old 06-18-2013, 10:05 AM   #1761
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Quote:
Originally Posted by MaryEllenPA View Post
Hello all! I want to start by saying, we LOVE WDW!!! We just got back from our 7th trip in 5 years. We have stayed at the GF before & loved it, but 2 stays ago got some pixie dust at the Contemporary & were upgraded to CL & we were hooked on CL, it was amazing. So on our last trip we booked CL again at the Contemporary. This trip (June 2013) we went back to the GF & booked Sugar Loaf CL. The good...the re-do on the main pool was GREAT -my 6 year old never wanted to leave the pool! The new splash area was also really cute. Gaspirillas is open again & there is also service for drinks & food at both pools that was very nice. The construction did not bother us at all during our stay. The major disappointment came with CL. Maybe we were spoiled by CL at CR but this was a major let down! Prior to our arrival they were not able to secure us a single dining reservation that we wanted, but i was able to get them on my own. I tried to stay positive before our arrival...

But, it did not get better. The cast members are overwhelmed to say the least. The club is packed due to the size of the building & the fact that anyone staying in the suites at GF has access to the CL area. There are never any tables to sit at. Several mornings they ran out of breakfast foods. Several nights they ran out of desserts and we had to buy snacks to watch the fireworks even though desserts were supposed to be served until 10:00 PM. A few nights the drink fridge was totally empty. One morning while having a late bite to eat for breakfast, they were stacking tables/chairs & cleaning the floors with the power cleaners while we were still eating! Not typical for a 5 Star resort. But the worst part was not once during our stay were we greeted by name. Not a cast member remembered our Daughters name or our last name. Every time we walked into CL at the CR we were greeted.

Again, maybe we were previously spoiled, but 1/2 way through our stay I spoke to the CL manager & he told me "we have too many guests", not a comforting response & he never took the opportunity to try to make it "right", IE a small gift for our Daughter, a credit for the snacks I purchased on our room to watch fireworks since there were no snacks left, etc..

CL was a total waste of money at GF. I was happier with the resort in our normal rooms there on our previous two stays and was blown away by the level of service we got at CL at CR.

Beware if you are expecting to be treated to a luxury, save your money & spend it on other things. Management needs to revamp on Sugar Loaf CL. We will be headed back to CL at CR!
I'm sorry you didn't have a good experience in SL. I stayed SL in January 2010 and I didn't care for it, either. I thought the lounge was too small for the amount of guests that were staying there and it was always hectic and chaotic (especially in the morning). I'm glad to hear good things about CR CL as that is one we are considering for a few nights in December .

Quote:
Originally Posted by bluejasmine View Post
Poly CL CMs seem to be the friendliest
This isn't the first time I have read this about Poly CL. We are trying Poly CL for the first time in December and it's comments like this that get me more excited every day .

Quote:
Originally Posted by HBGdancermom View Post
I am going to have to work on him for next year. What time of year is best?
Fall or winter is probably the best time price-wise. We were originally booked for this July, but decided to change to December right before Christmas. By making the change, our price went down $1,000 (and we have a veranda cabin in December vs an ocean view with 1 large porthole that we had for July). I hope you are able to get your DH on board (pun intended ) as cruises are really a lot of fun .
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Old 06-18-2013, 10:21 AM   #1762
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Quote:
Originally Posted by mickeynut1 View Post

I'm sorry you didn't have a good experience in SL. I stayed SL in January 2010 and I didn't care for it, either. I thought the lounge was too small for the amount of guests that were staying there and it was always hectic and chaotic (especially in the morning). I'm glad to hear good things about CR CL as that is one we are considering for a few nights in December .

This isn't the first time I have read this about Poly CL. We are trying Poly CL for the first time in December and it's comments like this that get me more excited every day .

Fall or winter is probably the best time price-wise. We were originally booked for this July, but decided to change to December right before Christmas. By making the change, our price went down $1,000 (and we have a veranda cabin in December vs an ocean view with 1 large porthole that we had for July). I hope you are able to get your DH on board (pun intended ) as cruises are really a lot of fun .
That sounds great! I will check into that. I heard the kids clubs were fantastic.
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Old 06-18-2013, 10:56 AM   #1763
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Quote:
Originally Posted by mickeynut1 View Post

We are taking our first DCL cruise in December (we have cruised before, but never DCL) and I seriously considered booking CL, but it would have cost an extra $1,000 for a 3 night cruise to upgrade (we are a family of 4). As the pp mentioned, the food is awesome on cruises and is available to you 24/7, so I couldn't bring myself to spend the extra money for just a few little extras. The private deck would be nice, but I didn't see it as $1,000 nice . A lot of people think cruises are too expensive, but for what you get, it's really not. It's not only your lodging, but it's your entertainment as well as all of your food.....and the food is amazing and as much as you want whenever you want . I hope you can convince your DH to take a cruise (start with a short 3 night one), because it really is an amazing experience .

I have never cruised on DCL before but have done 4 cruises in the past and have 2 more booked. I think cruising is one of the best vacation values you can get. Cost covers your room, food and entertainment. I couldn't imagine a 3 night cruise...my next 2 are 12 and 11 nights
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Old 06-18-2013, 11:40 AM   #1764
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That sounds great! I will check into that. I heard the kids clubs were fantastic.
This is our first DCL cruise so I can't comment on the kids clubs, but I also have heard they are great and the kids like being in there more than being with mom and dad .

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Originally Posted by Twelvevman View Post
I have never cruised on DCL before but have done 4 cruises in the past and have 2 more booked. I think cruising is one of the best vacation values you can get. Cost covers your room, food and entertainment. I couldn't imagine a 3 night cruise...my next 2 are 12 and 11 nights
I agree.....cruises are a great value . My DH and I have cruised in the past (with our favorite being Alaska on Princess ), but our DSs have never cruised. My oldest is a little hesitant, so I figured a 3 night would be a good way for him to experience it (and I get to try DCL, which I've always wanted to do ). It will go fast, but it will also be enough time for him to see what it's like and form an opinion of whether or not he likes it. I just didn't want to book a 7 night and have him hate it and want off the boat after a day or two (not that that would happen, but some people just aren't into being on a ship in the middle of LOTS of water).
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Old 06-18-2013, 01:06 PM   #1765
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We didn't bring our teens on our DCL cruise last Sept but several friends did, plus some that had you get kids. They all said the kids couldn't wait to go to the clubs.. Had a lady sit next to me a show that was complaining she hadn't seen much of her child since they set foot on the ship! Lol

ASMU/POR Dec 16-22, 2012 & CR Sept 8-15, 2013
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Old 06-18-2013, 01:46 PM   #1766
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Originally Posted by Twelvevman View Post

I have never cruised on DCL before but have done 4 cruises in the past and have 2 more booked. I think cruising is one of the best vacation values you can get. Cost covers your room, food and entertainment. I couldn't imagine a 3 night cruise...my next 2 are 12 and 11 nights
Wow! That must be fantastic. I can only get my DH to stay away from work for 6 days tops. Lol. I need to look into this though in the coming years!
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Old 06-18-2013, 01:48 PM   #1767
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Quote:
Originally Posted by mickeynut1 View Post

This is our first DCL cruise so I can't comment on the kids clubs, but I also have heard they are great and the kids like being in there more than being with mom and dad .

I agree.....cruises are a great value . My DH and I have cruised in the past (with our favorite being Alaska on Princess ), but our DSs have never cruised. My oldest is a little hesitant, so I figured a 3 night would be a good way for him to experience it (and I get to try DCL, which I've always wanted to do ). It will go fast, but it will also be enough time for him to see what it's like and form an opinion of whether or not he likes it. I just didn't want to book a 7 night and have him hate it and want off the boat after a day or two (not that that would happen, but some people just aren't into being on a ship in the middle of LOTS of water).
I heard the same thing about the kids club and them not wanting to leave it. Lol

I bet your DS will love it but don't blame you for giving it a test run first!
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Old 06-18-2013, 01:49 PM   #1768
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We didn't bring our teens on our DCL cruise last Sept but several friends did, plus some that had you get kids. They all said the kids couldn't wait to go to the clubs.. Had a lady sit next to me a show that was complaining she hadn't seen much of her child since they set foot on the ship! Lol

ASMU/POR Dec 16-22, 2012 & CR Sept 8-15, 2013
That is great!! It really is a vacation for both parents and kids.

Do most people visit the parks first for a few days?
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Old 06-18-2013, 02:25 PM   #1769
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BWI CL has large glass bottles of Evian. We've only seen the plastic bottles at the YC and BC and you have to ask for them they aren't out to take.
I think it really depends when. As of last summer, we were never offered plastic bottles during an of our CL stays.

This past April- we were given plastic bottles at both YC and CR. It was my first stay at YC, but we've had several CR stays before. We drink lots of water, so I always ask. Previously, we have only been offered the glass bottles. I have seen multiple changes over the years.

I do wonder though...if water bottles are only offered seasonally. The old CL thread that predates this one, has conflicting reports on the subject.

Put me firmly in the camp of folks who feel that WDW CL's should always offer it. Water is much healthier than canned soft drinks.
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Old 06-18-2013, 02:41 PM   #1770
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I bet your DS will love it but don't blame you for giving it a test run first!
I'm thinking he will love it once he gets there . But, just in case he doesn't, the 3 nights should be go fast .

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Do most people visit the parks first for a few days?
From what I've read, a lot of people do WDW first and then the cruise. We are staying at a Disney resort both before and after .
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