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Old 04-15-2012, 01:12 PM   #1
lbgraves
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Wording directly from the OBB Future DCL cruise request form *** Different from FAQ

I picked up a booklet from the OBB desk on the MV and the wording regarding the OBB benefits in this booklet is different than what has been posted in the FAQ thread. This is what is printed.

"Offer valid for Categories 4-11 only. Offer not valid for concierge level categories, 2-night cruises, IGT, OGT and VGT Categories with Restrictions, or Disney Fantasy maiden voyage. All staterooms must be booked and deposit paid while onboard. Special cruises have separate cancellation and deposit policies. Other discounts do not apply. This offer is limited to two staterooms on one future cruise date [per household sailing]. Any additional staterooms on the date booked onboard will only receive the onboard credit portion of the offer. Additional sail dates can be booked onboard at the current prevailing rates. See disneycruise.com for applicable terms and conditions."

There is nothing in this saying that the people have to be on the ship to have the reservation made in their name. Someone from the MV posted that they were able to book two rooms for other people on one sail date and none of them were on the cruise at the time. She was told that isn't the policy. As you can see, the wording in the booklet is different from what has been posted previously. HTH someone.
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DCL 2015 Opening Day Pricing Thread #3 August - December
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Past Opening Day Pricing Threads

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Old 04-15-2012, 02:29 PM   #2
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We were on the wonder 4/1-4/8 and we booked 4 rooms (2 households) and 2 of the rooms were for 5 people not currently sailing, nor have they ever sailed Disney. We also added 1 person to the two staterooms where those of us on board will be staying. All 4 rooms booked for the same date, all 4 rooms rec'd all OBC, deposit and discount offers.
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Old 04-15-2012, 03:46 PM   #3
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This may sound like a dumb question but if you book on board in a 5 and then upgrade at the port to concierge - do you have to essentially pay back the 10% discount plus the upgrade price? Do you also forfeit the on board credit as well?
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Old 04-15-2012, 04:18 PM   #4
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Thanks so much for this info, OP. I have been reading that others have had the same experience in being able to book for others who are not onboard. I'll be doing this in May
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Old 04-15-2012, 04:33 PM   #5
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As you know, the policy changed, effective 3/31. That being said, I would not trust what anyone has to say on the matter, especially if it derives from guests on DISboards. My suggestion would be to contact DCL directly ... and argue your concern with them, based upon what you believe is correct, based upon what you have in writing. Remember, DCL has the right and ability to change terms when they see fit, and documentation may or may not have been updated properly.
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Old 04-15-2012, 04:40 PM   #6
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Quote:
Originally Posted by lbgraves View Post
I picked up a booklet from the OBB desk on the MV and the wording regarding the OBB benefits in this booklet is different than what has been posted in the FAQ thread. This is what is printed.

"Offer valid for Categories 4-11 only. Offer not valid for concierge level categories, 2-night cruises, IGT, OGT and VGT Categories with Restrictions, or Disney Fantasy maiden voyage. All staterooms must be booked and deposit paid while onboard. Special cruises have seperate cancellation and deposit policies. Other discounts do not apply. This offer is limited to two staterooms on one future cruise date [per household sailing]. Any addditional staterooms on the date booked onboard will only recieve the onboard credit portion of the offer. Additional sail dates can be booked onboard at the current prevailing rates. See disneycruise.com for applicable terms and conditions."

There is nothing in this saying that the people have to be on the ship to have the reservation made in their name. Someone from the MV posted that they were able to book two rooms for other people on one sail date and none of them were on the cruise at the time. She was told that isn't the policy. As you can see, the wording in the booklet is different from what has been posted previously. HTH someone.
If I am reading this right, I can only book 1 cruise and get a discount? Wonder if DH could book one and I could book one?
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Old 04-15-2012, 05:51 PM   #7
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Quote:
Originally Posted by Never to old View Post
If I am reading this right, I can only book 1 cruise and get a discount? Wonder if DH could book one and I could book one?
It's based on mailing address. Do you have two separate residences on file with Disney?

When we put in our quote request, the on board agent only filled out 1/2 and asked us to call him (the half which would be 2 rooms for those currently on board). Turns out, Disney had our address on file for my mother as well, who does not live with us. He updated her record with her valid address and then we had no problem getting the two "additional" rooms.
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Old 04-15-2012, 05:57 PM   #8
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Quote:
Originally Posted by silence View Post
It's based on mailing address. Do you have two separate residences on file with Disney?

When we put in our quote request, the on board agent only filled out 1/2 and asked us to call him (the half which would be 2 rooms for those currently on board). Turns out, Disney had our address on file for my mother as well, who does not live with us. He updated her record with her valid address and then we had no problem getting the two "additional" rooms.
No we don't have 2 different addresses. Guess this means we only sail 1 time a year. Bummer
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Old 04-15-2012, 06:33 PM   #9
lbgraves
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Since it is typed word for word from DCL's own document that is being distributed onboard, I would expect it to be in effect for a bit. This is actually the policy change that went into effect on 3/4/2012. It is what many have experienced onboard since then, but contrasts what was originally reported here by TAs.
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Fantasy: MV 3/31/2012, E 3/23/2013



DCL 2015 Opening Day Pricing Thread #3 August - December
DCL 2015 Opening Day Pricing Thread #2 April - August

Past Opening Day Pricing Threads
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Old 04-15-2012, 06:45 PM   #10
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We will test out the system on our upcoming Fantasy cruise and report back...

If we are able to book for others, what information do they need about them? Name, address, phone? Anything else?
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Old 04-15-2012, 06:47 PM   #11
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DH and I cruised in Sept 2011 and re booked a cruise in 2013. We were able to get two rooms. And we added our two kids and my parents, none of whom were on our 2011 cruise. We just had to put DH in one room and me in the other. But they are adjoining rooms so no big deal. And DCL said they did not really care which room we actually slept in anyway. We did get the rebooking discounts for everyone.

You will need names, date of birth, and addresses.
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Old 04-15-2012, 11:40 PM   #12
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Quote:
Originally Posted by nhdisnut View Post
We will test out the system on our upcoming Fantasy cruise and report back...

If we are able to book for others, what information do they need about them? Name, address, phone? Anything else?
We provided names, DOB, mailing addresses, and email addresses, possibly phone numbers. I had a whole email typed out with everyone's information so I was prepared. If the people you are booking for have sailed DCL before, it's possible they have this information on file. We added 6 people to our sailing party for 2013 who have never sailed DCL before.
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