Watch Your Points! MS Changing Reservations Without Consent

[Goofy's apprentice]

This happened to us last October. All our requests were "lost". Fortunately when we arrived they were able to fix everything.

But worse yet, it has happened again, this time losing my Boardwalk view two-bedroom. I had the two-bedroom for three days and a waitlist for the fourth. The waitlist matched but the CM booked all as a Garden Pool view so we lost the Boardwalk view for the entire time!

MS has been working on it for a week and is not able to get the Boardwalk view back. They have confirmed that it was human error, not the system. My points are all mixed up. They are still trying to fix it before the vacation and have confirmed that they will fix the points once all is complete. Give that we are in the 30 day window, I don't hold much hope that it will work out. The kicker is that it was a random "checking" call that caused me to find out about it. I didn't even receive an email when the waitlist matched!

I am really angry as I did everything right at the 7 month window and planned a great vacation for our family and my sister's. Not owning at BWV, getting a Boardwalk view on March break is a big deal....

[alice99]

Originally Posted by Sammie

Yes they can get into your points at the resort. A friend of mine rented to a friend of co-worker, and they asked for an upgrade at check in and they gave it to them and took the points out of his account.

It's incredible that this can be done by a non-owner of the unit.

A renter can't even make a reservation for magical express or dining plan..... but they can access the points from your account and upgrade at the front desk!

I have rented out my points a few times in the past 2 years... I consider myself lucky that this has never happened to me!

[kimpossible]

I just checked my past reservations. When I went in August the front desk had to cancel nd rebook my first night because it would not print out DH's key. I checked when I got home and the points looked okay. Now it is showing the same night 2x with points being used for both. I hope they can straighten this out.