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Old 02-05-2012, 09:14 AM   #16
socababy
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Quote:
Originally Posted by JJsmama View Post
We are just off the Wonder concierge and there was no one named Tawanda on concierge on our cruise, just FYI.

We had Todd, who was leaving upon debarkation for Fantasy. Mike was on the other side. Todd was being replaced by someone named Marcos, (pretty sure) whom I liked.
I believe Tawanda is on vacation right now!
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Old 02-05-2012, 10:07 AM   #17
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We had Mike as our concierge. I can not praise him enough. As others have said, he will do anything to meet your requests. In our case, he brought us the main dining room menus so we could have dinner one night in the room in order to catch two different activities. He also arranged for my daughter's favorite treat, the chocolate covered strawberries to be brought in each day. Don't be afraid to ask him for anything, if its' possible he will get it done.
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Old 02-05-2012, 12:27 PM   #18
ddeal1957
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Thank you to everyone who has posted their experiences. There were so many negative postings about concierge experiences on the Magic that I was starting to 2nd quess our move from the Dream (conciege level) to the Wonder (also conciege). I also understand that the complete experience depends on who the CM's are at the time - but it's nice to know that you all had good experiences. Now I can't wait for our trip!
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Old 02-05-2012, 12:32 PM   #19
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We have had Mike many times on the Wonder and he is awesome. Sadly, he is leaving concierge and moving to IT on the Dream after his vacation.

Marco who is now concierge is from Palo originally.
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Old 02-05-2012, 12:51 PM   #20
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I would book concierge just for the suites alone. The suites on the magic are very nice and roomy. My experience with concierge was just ok I guess but it seems that lots of people had great experiences. I have a feeling the people who just had an "okay" experience all had the same concierge.
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Old 02-16-2012, 11:24 AM   #21
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Quote:
Originally Posted by renee123 View Post
On the wonder or magic?
We had Lynda and it was not a good experience. It was in 2010 on the Magic, a 12 night Baltic.

Quote:
Originally Posted by socababy View Post
I believe Tawanda is on vacation right now!
I think you're right as he mentioned that his timing would be such that he might be sent to the Fantasy. He was on vacation over the summer after our Alaska cruise too.

Quote:
Originally Posted by grlzmom View Post
We have had Mike many times on the Wonder and he is awesome. Sadly, he is leaving concierge and moving to IT on the Dream after his vacation.

Marco who is now concierge is from Palo originally.
Marco the head guy at Palo? He's concierge now?
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Old 02-16-2012, 12:44 PM   #22
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we have sailed concierge 3 times on the wonder. Our first experience was with Tawanda and he was the best of the 3. He was so kind and helpful (it was our first time cruising). Our second guy I don't remember, he was good, but I think Tawanda spoiled us.

We also had Mike who was nice, but again, Tawanda was better

I am actually really excited to hear that Marco from Palo is moving to concierge, we requested him @ Palo on the Wonder and he is so nice...a really good guy.
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Old 02-16-2012, 03:05 PM   #23
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We had Lynda and it was not a good experience. It was in 2010 on the Magic, a 12 night Baltic.
We had Alice and Lynda was her stand by. I wasn't impressed with either.
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Old 02-06-2013, 12:56 PM   #24
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We just got back from the 6 night Western Caribbean Cruise on the Magic. Tawanda was our concierge there. He was fantastic to us. Especially the kids.
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Old 02-06-2013, 01:06 PM   #25
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We just got back from the 6 night Western Caribbean Cruise on the Magic. Tawanda was our concierge there. He was fantastic to us. Especially the kids.
I was juuuuust going to chime in that Tawanda is on the Magic but you beat me to it! LOL! We had him on the 1/18 8-night. If you ever are lucky enough to get Tawanda on any ship, you're in for a treat!
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Old 02-06-2013, 01:32 PM   #26
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We will be cruising on the Wonder in May for our first concierge experience! Does anyone know who the concierge CMs are? Crossing my fingers that they are great!!
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Old 02-06-2013, 02:03 PM   #27
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We were in concierge on the Magic in October and had a wonderful experience.
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Old 02-06-2013, 02:25 PM   #28
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Anyone know if Tawanda will still be on the magic in June?
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Old 02-06-2013, 02:57 PM   #29
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We just got off January 14th Wonder.....room 8032 and 8034, I felt our concierge was jus ok, we asked very little of him.....and if we didn"t ask, we didn't get, period. After getting acclimated to our room, we called him with three requests (and expressed that it could be anytime), 1. to exchange the Coke for diet coke/diet sprite, 2. that one of our wave phones wasn't working (it totally shut down and wouldn't come back on), and if there would be any way to hook up our Ipod to the bose system.
His response, "I am still dealing with guests checking in, (yeah, we anticipated that and that is why I prefaced my request with "when you are able, there is no rush"), I will get the soda, but realize you are supposed to be charged, but I will get this one for free for you, after that if you want more you will have to pay", (seriously!!!, to swap what we have????), and yes, he would get the connector for the IPOD when he had a chance.
Everytime we spoke with him, for whatever, we had to listen to some underlying explanation of why his job was challenging.
It just bugged me!! We own our own business, I expect glowing customer service with a smile....not some underlying excuse.
I still tipped him quite well, but rated him the way I beleived he performed on the survey. Oh well....we will be back in the Walt Suite next year, we'll see how it goes then.
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Old 02-06-2013, 06:13 PM   #30
suziesas
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Quote:
Originally Posted by JJW
We just got back from the 6 night Western Caribbean Cruise on the Magic. Tawanda was our concierge there. He was fantastic to us. Especially the kids.
Was Tawanda on the port or starboard side? Or does that matter? First time in concierge on disney in April and seems like it will be amazing if we have him.
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