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Old 06-26-2012, 08:29 AM   #1411
torinsmom
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Originally Posted by wgeo View Post
You know, this has me thinking. When I receive exemplary customer service, I like to make sure the manager/supervisor knows. Since I have gotten such great service from Dave, and I know other have too, how do you think we should let someone know that? I thanked D many times on the phone for helping us out, but wouldn't it be great if his boss knew too? I'm pretty sure he doesn't work for Disney, but a third party - any suggestions?
Gina
I don't know. He answered the phone, so I don't know who to tell. Maybe if we send a snail mail letter to the address on our confirmations?

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4201 Vineland Rd., I-7, Orlando, FL 32811

and address it to the Disney YES program supervisor? Or maybe we can ask when we pick up our tickets for how to contact the supervisor?
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Old 06-26-2012, 08:31 AM   #1412
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Originally Posted by firstwdw View Post
Newbie to YES program here-just learned about it.

Do they offer individual enrollment in May?

What time of day are the classes?

When do you know if a class will run? Did I read 2 weeks prior? so if it doesn't run, then you must buy regular priced park tickets?

So the prices listed include the YES program for child and 1 parent (child is 7) as well as park passes for child and both parents (immediate family)?

How hard is it to get into a program? It doesn't seem well advertised but I imagine it must be popular?
Someone here made this website, which might help with your questions...

http://wdwprepschool.com/how-to-get-...-park-tickets/
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Old 06-26-2012, 09:32 AM   #1413
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Originally Posted by tzolkin View Post
Several people here have reported recently that they called and were able to make changes. I think it just needs to be done prior to your arrival.
Really? That's good to know. I guess it depends on who you talk to when you call.
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Old 06-26-2012, 09:37 AM   #1414
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Originally Posted by jdcthree View Post
Really? That's good to know. I guess it depends on who you talk to when you call.
I think it depends more on the timeline. Dave said I may not be able to make changes, because my trip is less than 2 weeks away, but when he went in the system, he saw it could still be done.
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Old 06-26-2012, 10:07 AM   #1415
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Originally Posted by jmpellet View Post
How would they even know? What about scouting groups?
They want documentation of the group. We have friends who had a hard time getting Disney to recognize their legitimate, long-standing homeschool co-op as a group because they don't have any documents from a chartering organization (like a scout troop would) or other formal/official documentation, just a group website and Yahoo e-mail loop.
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Old 06-26-2012, 10:09 AM   #1416
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Originally Posted by Colleen27 View Post
They want documentation of the group. We have friends who had a hard time getting Disney to recognize their legitimate, long-standing homeschool co-op as a group because they don't have any documents from a chartering organization (like a scout troop would) or other formal/official documentation, just a group website and Yahoo e-mail loop.
I guess I might be in luck as I'm a girl scout troop leader and several of my brownies would be going. I guess I'll call to confirm.
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Old 06-26-2012, 10:27 AM   #1417
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Originally Posted by jmpellet View Post
I guess I might be in luck as I'm a girl scout troop leader and several of my brownies would be going. I guess I'll call to confirm.
I think you have to have 10 kids(at least) in your group.
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Old 06-26-2012, 10:55 AM   #1418
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Just back... my daughter went to the Ocean Discoveries class.. it was great! We arrived at the Epcot Flag Pole around 8:30 and our class was finished around 11:15 or so.. the class had around 25 and we broke off in group of 7 or 8. It was perfect and educational! Great class! My daughter looks forward to taking another class on our next trip...
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Old 06-26-2012, 12:14 PM   #1419
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Originally Posted by jdcthree View Post
Really? That's good to know. I guess it depends on who you talk to when you call.
I am going the first week in October and the Wild by Nature class had opened up and I was able to switch around my classes so my son and I could go no problem. We spoke with Dave and he was really nice. It can't hurt to try.
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Old 06-26-2012, 02:18 PM   #1420
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Can anyone that has attended the Wild by Nature program tell me if the students see any spiders? My daughter has Arachnophobia and I really don't want her to be traumatized if she attends this!
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Old 06-26-2012, 04:44 PM   #1421
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Can anyone that has attended the Wild by Nature program tell me if the students see any spiders? My daughter has Arachnophobia and I really don't want her to be traumatized if she attends this!
For an issue such as this I would call and ask them directly. What may happen in one class may not happen in another.
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Old 06-26-2012, 04:53 PM   #1422
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Originally Posted by torinsmom View Post
If you haven't gotten your tickets yet, you can call and have them changed and pay the difference. Some people here have done it. Once they are issued, they are not upgradeable. We are leaving next Thursday and I plan to add water parks/DQ to the 2 tickets we didn't originally had that on. I know someone posted the phone number, so I'll go look.

So, the number is 407-472-4676. I called and Dave answered the phone. He was able to upgrade my hoppers to premium tickets. He said sometimes it is not possible to make changes closer to your arrival date, but we are arriving July 6th and he was able to do mine. BTW, I told him that he has a reputation for good customer service over on the Disboards and he was very humble that he's just doing his job. Gotta love a guy like that!
I replied to my confirmation email and received a response from Dave stating that they can be upgraded the tickets up until two weeks before departure. We leave on the 7th so I'm passed the two weeks, but I'll give him a call tomorrow anyway. Thanks.
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Old 06-26-2012, 05:31 PM   #1423
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Originally Posted by minniemomof3 View Post
I replied to my confirmation email and received a response from Dave stating that they can be upgraded the tickets up until two weeks before departure. We leave on the 7th so I'm passed the two weeks, but I'll give him a call tomorrow anyway. Thanks.
I would definitely call tomorrow. We leave on the 5th and our class is on the 9th and I was still able to change mine today. It depends on when they print the tickets, I assume.
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Old 06-26-2012, 06:18 PM   #1424
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Originally Posted by HayGan View Post
For an issue such as this I would call and ask them directly. What may happen in one class may not happen in another.
We attended Wild by Nature last October and there was nothing with spiders. It has to do with the animals at Ak such as the bats and tigers and the safari.
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Old 06-26-2012, 07:24 PM   #1425
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Anyone know when they will release individual program classes for November? We are still hoping for Free Dining for our stay, but in case it doesn't pan out, we may do room only with YES tickets. --Katie
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