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Old 10-02-2012, 02:24 PM   #1816
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Originally Posted by Missyrose View Post
I'm sorry you had issues with the pull-out couch. One thing you should know, when you call the front desk from your room, you're actually getting a call center that's nowhere near Disney World. When you have an issue such as this one, ALWAYS walk down to the actual front desk. You'll get better and more immediate assistance.
In their defense, they said they were told to call housekeeping, but after 3 hours no one from housekeeping responded. But maybe I misunderstood and they let "the front desk" contact housekeeping for them?

You're absolutely right about calling "the front desk." You'll be connected to a call center in another part of FL. Always ask for a manager in person if there are any unresolved issues that require immediate attention by someone who has the authority to make a difference.
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Old 10-02-2012, 05:25 PM   #1817
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Sitting at MCO heading home after a lovely week. My first time at BWI, DBF's 2nd time. I love the theming/decorating, room was bright & airy, very clean-housekeeping far superior to the Poly, the staff was top notch. Loved being close to blueZoo, Shula's il Mulino. My only issue is that BWI is just not handicapped friendly. The problem of having to constantly switch elevators no matter where i was going was very time consuming & cumbersome. Huge design flaw. That being said, DBF loves it so I'm sure I'll be back.
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Old 10-02-2012, 05:51 PM   #1818
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Originally Posted by lsyorke View Post
Just switched out of BWV(one bedroom, cash) after having family members attempt to sleep on the pull out couch. Horrible! Foot was a foot higher than the head, big gulley in the middle and to short for someone who is 6 feet tall. I was told to call housekeeping to see what they could do, which after 3 hours was absolutely nothing, they never showed up. The front desk was not helpful at all. These are the "refurbished" couches. The guts are refurbished, the couch is the same old coach with the frayed edges. Don't get me wrong..we used the pullouts in other Disney resorts with no problems at all(BLT most recently), these are another story.

Luckily my family member is a Disney Travel Agent and one call to her and we were switched to OKW(2 bedroom) for a minimal upcharge). This is my last time for BW..this is second time we had to move(first time there was a water leak in the ceiling in the room that they couldn't do anything about, they switched us to GF).

I really wanted to love this resort, but after two times with problems, I'm done with BW.
Food and wine is awesome!
DVC has at least two, maybe three different types of sleeper sofas. One is the platform type with the "thinnish" three part pad on it like at OKW and SSR. Another is the one like at BCV and BWV that flips from the back to open the bed where the cushions stay attached. It is a more comfortable sleeper sofa. The third is the old one with the bars underneath.
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Old 10-03-2012, 07:26 AM   #1819
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Originally Posted by Deb & Bill View Post
DVC has at least two, maybe three different types of sleeper sofas. One is the platform type with the "thinnish" three part pad on it like at OKW and SSR. Another is the one like at BCV and BWV that flips from the back to open the bed where the cushions stay attached. It is a more comfortable sleeper sofa. The third is the old one with the bars underneath.
That makes sense because I was surprised to hear of folks being disappointed with the BWV sleeper sofas. My wife and I slept on one for a week several years ago and I remember thinking it was the most comfortable sleeper sofa I had ever used -- no hint of the dreaded bar in my back, and I'm 6'1" and my wife is 5'11". Thankfully we've since 'graduated' to the 2BR units for our family of four so no one is relegated to the sleeper sofas.
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Old 10-03-2012, 07:27 AM   #1820
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We are staying at a studio at the boardwalk villas in a couple of weeks. What appliances are in the kitchenette?
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Old 10-03-2012, 07:53 AM   #1821
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We are staying at a studio at the boardwalk villas in a couple of weeks. What appliances are in the kitchenette?
Fridge, toaster, microwave, coffee maker, small sink.
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Old 10-03-2012, 02:42 PM   #1822
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Quote:
Originally Posted by vicki_c

Fridge, toaster, microwave, coffee maker, small sink.
Seems like I read somewhere that some DVC units have a Keurig, is that true in BWV?
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Old 10-03-2012, 03:29 PM   #1823
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Seems like I read somewhere that some DVC units have a Keurig, is that true in BWV?
No Keurig in the DVC units; I think some of the hotels are getting Keurig's, but not DVC as of yet.
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Old 10-03-2012, 03:31 PM   #1824
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I am going "home" tomorrow!!! F&W here I come!!
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Old 10-03-2012, 07:06 PM   #1825
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I have three children (DD11, DD 7, and DS 10), we are staying at BW for 8 days from March 16-23. Any ideas on things that they would enjoy around the resort besides the pool?
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Old 10-03-2012, 07:25 PM   #1826
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I have three children (DD11, DD 7, and DS 10), we are staying at BW for 8 days from March 16-23. Any ideas on things that they would enjoy around the resort besides the pool?
All the BW activity...Your kids will absolutely love the entertainers....Funny as **it. LoL... Also the Midway games on BW, Ohh yeah don't forget the Community Hall....Fun stuff there too..Our kids had a blast there almost every day... Walk to both parks..That in itself is a hidden treasure too...Believe me..
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Old 10-03-2012, 07:29 PM   #1827
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Thank you! We are so excited. My DD 7 has decided to watch one Disney movie a week until we go. It keeps her excited and reminds her of the characters. So now it is becoming a family past time.
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Old 10-04-2012, 08:10 AM   #1828
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Originally Posted by Missyrose View Post
I'm sorry you had issues with the pull-out couch. One thing you should know, when you call the front desk from your room, you're actually getting a call center that's nowhere near Disney World. When you have an issue such as this one, ALWAYS walk down to the actual front desk. You'll get better and more immediate assistance.
I did walk to the front desk, who told me to call housekeeping. Then I asked about switching resorts and they told me to call the call center number. They were not helpful at all.
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Old 10-04-2012, 08:12 AM   #1829
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Originally Posted by WDWKOOK View Post
In their defense, they said they were told to call housekeeping, but after 3 hours no one from housekeeping responded. But maybe I misunderstood and they let "the front desk" contact housekeeping for them?

You're absolutely right about calling "the front desk." You'll be connected to a call center in another part of FL. Always ask for a manager in person if there are any unresolved issues that require immediate attention by someone who has the authority to make a difference.
Did speak with them in person and spoke with the manager. No help, just told to call housekeeping and then told to call the call center to work out a switch.

Last edited by lsyorke; 10-04-2012 at 08:31 AM.
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Old 10-04-2012, 08:17 AM   #1830
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Originally Posted by Deb & Bill View Post
DVC has at least two, maybe three different types of sleeper sofas. One is the platform type with the "thinnish" three part pad on it like at OKW and SSR. Another is the one like at BCV and BWV that flips from the back to open the bed where the cushions stay attached. It is a more comfortable sleeper sofa. The third is the old one with the bars underneath.
This one had the cushions attached. Very thin mattress, bowed in the middle with the foot a foot higher than the head. Maybe it needed to be adjusted, but since no one came to fix it, I'll never know. They were talking about "problems" with them and having to put air mattresses in rooms because of them. I'm not new to Disney so this was a first time with a "bed" problem.(OKW,BLT,Yacht,Wilderness Villas,Beach,Grand Floridian, never had a problem) We've slept on all types, but this was a first. May have been a mechanism failure that needed to be addressed, or just an old couch, which was pretty obvious from the fraying on all edges.

Now, OKW...awesome, awesome, awesome! We've stayed here before(use to be in DVC) and it will be our go to resort from now on. Despite the small bump in the beginning of the trip ,we had a great time.

Last edited by lsyorke; 10-04-2012 at 08:30 AM.
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