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Old 11-22-2012, 07:30 PM   #436
poison ivy
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Just got back in and I can't believe what's been happening.
alan, I can see where they were trying to manage the pricing in fairness. But the truth is, you only moved your cruise to the very next 4 nt sail and not by choice. This is not a situation where you were trying to lock a sept price toward a holiday or summer "premium' cruise.

they should not be charging you in this case. You aren't responsible for what happened.
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Old 11-22-2012, 08:51 PM   #437
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Originally Posted by poison ivy
Just got back in and I can't believe what's been happening.
alan, I can see where they were trying to manage the pricing in fairness. But the truth is, you only moved your cruise to the very next 4 nt sail and not by choice. This is not a situation where you were trying to lock a sept price toward a holiday or summer "premium' cruise.

they should not be charging you in this case. You aren't responsible for what happened.
I do agree with you. Like I said, I am not 100% satisfied, but satisfied enough to where I can accept it. Honestly the cruise I am on is $250.00 more right now than what they want to charge. So I am fine. I am just upset that they did not explain it.

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Old 11-23-2012, 06:42 AM   #438
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yeah,

I guess it gets to the point where the differential isn't enough to really make a difference. Did you have an OBD on this originally? and if so, did they reapply it?

I do think the fact that you heard back from Karl Holtz's office so quickly means they are actively trying to remain engaged on this.

Seems like they are trying to formulate a working policy on this type of scenario given the size of the new ship, the higher pricing tiers and the latest reductions in member response. We're creating unprecedented territory here.

Corporate may not want to risk blocking out a sail date 2 yrs in advance absent reliable historical data.
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Old 11-23-2012, 06:44 AM   #439
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Quote:
Originally Posted by poison ivy
yeah,

I guess it gets to the point where the differential isn't enough to really make a difference. Did you have an OBD on this originally? and if so, did they reapply it?

I do think the fact that you heard back from Karl Holtz's office so quickly means they are actively trying to remain engaged on this.

Seems like they are trying to formulate a working policy on this type of scenario given the size of the new ship, the higher pricing tiers and the latest reductions in member response. We're creating unprecedented territory here.

Corporate may not have the ability right now to block out a sail date 2 yrs in advance absent reliable historical data.
Forgive me for asking but who is Kark Holtz's office?
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Old 11-23-2012, 06:46 AM   #440
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I did have a OBC. Now I have double that amount. I really did put up this fight for the principal of it all. When I rebook at the Cast Rate all will be lost. I agree that this is new territory and also maybe one reason why 2014 is not out yet cause the Dream has to get to Drydock. Karl Holtz is the President if DCL.

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Old 11-23-2012, 06:48 AM   #441
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Quote:
Originally Posted by aan1701
I did have a OBC. Now I have double that amount. I really did put up this fight for the principal of it all. When I rebook at the Cast Rate all will be lost. I agree that this is new territory and also maybe one reason why 2014 is not out yet cause the Dream has to get to Drydock. Karl Holtz is the President if DCL.

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Wow thats good dealing with the president of DCL. I am impressed!
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Old 11-23-2012, 06:51 AM   #442
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I did not deal directly with him. I was dealing with one of his people in his office and one of the DCL supervisors.

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Old 11-23-2012, 07:49 AM   #443
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Quote:
Originally Posted by aan1701
I did not deal directly with him. I was dealing with one of his people in his office and one of the DCL supervisors.

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Even so at least you got into the office! Well done.
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Old 11-23-2012, 08:29 AM   #444
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aan1701 Wow, I can't believe the hassle they were giving you. Guess I was living in "never never land" where Disney actually makes things right for their guests. Obviously that doesn't happen in the real world.
Anyway, I'm glad that you were able to be sufficiently accommodated on the Oct 6 cruise. I hope you and your friends have a wonderful and uneventful cruise/wedding.
Paula: I can't believe you were actually told to avoid booking in September to avoid DVC cruise changes. That was just totally rude. Maybe you should let all the DIS boards know that Disney says not to book in Sept to avoid cancellation problems. That could cause quite a rucus for DCL!!!
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Old 11-23-2012, 08:52 AM   #445
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Quote:
Originally Posted by aan1701 View Post
I did have a OBC. Now I have double that amount. I really did put up this fight for the principal of it all. When I rebook at the Cast Rate all will be lost. I agree that this is new territory and also maybe one reason why 2014 is not out yet cause the Dream has to get to Drydock. Karl Holtz is the President if DCL.

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What about the 10% onboard booking discount? I seem to remember you booking this during your Hawaii cruise. Did that carryover as well?

I have a feeling 2014 is going to be released any day, given I was able to book 2013 by early Dec. last year. Wonder how long the Dream's drydock will be? Probably not enough time to build satellite falls but maybe they can air condition the virtual golf!!!! that's where all the characters like to hangout on the fantasy!! those costumes are HOT!
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Old 11-23-2012, 09:26 AM   #446
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Quote:
Originally Posted by Henlady
aan1701
Wow, I can't believe the hassle they were giving you. Guess I was living in "never never land" where Disney actually makes things right for their guests.
Obviously that doesn't happen in the real world. I can't believe you were actually told to avoid booking in September to avoid DVC cruise changes. That was just totally rude. Maybe you should let all the DIS boards know that Disney says not to book in Sept to avoid cancellation problems. That could cause quite a rucus for DCL!!!
Anyway, I'm glad that you were able to be sufficiently accommodated on the Oct 6 cruise. I hope you and your friends have a wonderful and uneventful cruise/wedding.
Lol I did wonder that myself re telling everyone..dcl says avoid all cruises in september... Lol
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Old 11-23-2012, 12:41 PM   #447
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It's a members' cruise with no passengers other than my group right now. So welcome to "our" cruise! The only offense taken is by current "members" already booked on it. We are well aware of DVC policy regarding these situations, so if you do decide to book...Welcome aboard!
You can also edit the title of the thread so that this is still relevant once everything is situated with the members who have decided to stay and others have been (sadly) moved to their new cruises.

Quote:
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Good luck! The person I spoke to at dcl said to avoid this in future dont book a cruise in september....how about dvc organise themselves instead and charter cruises before they go public? How were we suppose to know! Also what if next year they decide on october and didnt they randomly have one in Jan next year? Like its our responsibility to guess!
Ugh. That is horrible. They should get their act together ahead of time. It's not like this is a new thing. They should have a better procedure by now.
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Old 11-23-2012, 12:55 PM   #448
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Originally Posted by Dreamer7787

You can also edit the title of the thread so that this is still relevant once everything is situated with the members who have decided to stay and others have been (sadly) moved to their new cruises.

Ugh. That is horrible. They should get their act together ahead of time. It's not like this is a new thing. They should have a better procedure by now.
JQ that is a good idea to change the title of this thread and have a mod merge the other thread started into this one. This one was started first and that way people won't be confused by two threads for the same cruise.

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Old 11-23-2012, 01:56 PM   #449
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Originally Posted by poison ivy

What about the 10% onboard booking discount? I seem to remember you booking this during your Hawaii cruise. Did that carryover as well?
Yes it carried over as well.

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Old 11-23-2012, 06:12 PM   #450
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JQ that is a good idea to change the title of this thread and have a mod merge the other thread started into this one. This one was started first and that way people won't be confused by two threads for the same cruise.

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Quote:
Originally Posted by Dreamer7787 View Post
You can also edit the title of the thread so that this is still relevant once everything is situated with the members who have decided to stay and others have been (sadly) moved to their new cruises.
I have requested that the threads be merged since it is senseless to start a second one.
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