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Old 11-21-2012, 07:53 AM   #421
Paula Sedley-Burke
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Quote:
Originally Posted by aan1701
That's why I already email the executive office again with a copy of the email they sent. I will post it here as well to show the hard stance they are taking but I am not going to back down.

Dear Alan,

Thank you for your e-mail.

I regret your discontent with the final answer you received about us not
being able to price match. I understand your disappointment, and I
sincerely regret any inconvenience the cruise alteration has caused.

Since you said that you will not pay extra, and we are not able to
negotiate the price to anything lower than the prevailing rates, I will
be more than happy to cancel your reservation now. As long as you cancel
your reservation prior to July 23, 2013, you will not incurr any
cancellation penalties.

Please let us know if you wish to proceed with the cancellation of your
reservation

We look forward to hearing back from you.

Sincerely,

JD
Email Communications Agent
Disney Cruise Line

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Omg did they not offer to transfer the cruise to another date and give you onboard credit or were you not interested?
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May 2014 Pre trip report - http://www.disboards.com/showthread.php?t=3236860

Sep/Oct 2014 Post trip report - http://www.disboards.com/showthread.php?t=3337960

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Old 11-21-2012, 07:56 AM   #422
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They did give me the OBC, I did transfer but my rate for the exact same room is $80.00 more. Like I have said, if I wanted to make the change, I get the change in fare, but I did not ask to make the change. They forced me to make the change. Why should I have to pay more? If I wanted abetted room I'd understand as well, but I don't. So am I in the wrong here?

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Old 11-21-2012, 07:58 AM   #423
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Quote:
Originally Posted by aan1701
They did give me the OBC, I did transfer but my rate for the exact same room is $80.00 more. Like I have said, if I wanted to make the change, I get the change in fare, but I did not ask to make the change. They forced me to make the change. Why should I have to pay more? If I wanted abetted room I'd understand as well, but I don't. So am I in the wrong here?

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You have the 'friday' deadline?
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May 2014 Pre trip report - http://www.disboards.com/showthread.php?t=3236860

Sep/Oct 2014 Post trip report - http://www.disboards.com/showthread.php?t=3337960

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Old 11-21-2012, 08:03 AM   #424
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No. I have the July 23rd deadline.

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Old 11-21-2012, 08:56 AM   #425
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Quote:
Originally Posted by aan1701
No. I have the July 23rd deadline.

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Sorry I meant to make a decision on what to do about the 29th cruise or have they already moved it?
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May 2014 Pre trip report - http://www.disboards.com/showthread.php?t=3236860

Sep/Oct 2014 Post trip report - http://www.disboards.com/showthread.php?t=3337960

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Old 11-21-2012, 02:19 PM   #426
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Quote:
Originally Posted by Paula Sedley-Burke

Sorry I meant to make a decision on what to do about the 29th cruise or have they already moved it?
We are moved to the 10/6/13 cruise.

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Old 11-21-2012, 03:10 PM   #427
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Just a update I just got off the phone with Karl Holtz office. So one thing that was never explained to me was when I selected my cruise they in fact did price match. What they did was take the price of the 10/6/13 cruise and back date it to the day my original booking was made. So the price would have been this all along. I told the very nice man I spoke to that this was never explained to me and that they have even offered to cancel our reservation. He was appalled. Now yes it will cost a bit more, but when I see the price now, it's a couple of hundred more than the 80.00 bucks. So that's why I am fine with it now. Fair not 100% but now that things have been explained to me, I think it's fair enough.

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Old 11-21-2012, 03:39 PM   #428
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I have added your thread to the cruise meet list

Have a great cruise!
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Old 11-21-2012, 10:22 PM   #429
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Originally Posted by Hollywood Glitter View Post
Me too! Will this be your first members cruise?
Yes..( if this is tmi..just skip) i have looked at them in the past but never booked..than really wanted to do the Jan one..but I work in a small dept and the other person was taking that time off..so ..Sept is it!
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Old 11-21-2012, 11:01 PM   #430
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Quote:
Originally Posted by geffric

Yes..( if this is tmi..just skip) i have looked at them in the past but never booked..than really wanted to do the Jan one..but I work in a small dept and the other person was taking that time off..so ..Sept is it!
Me too! We looked for a while and finally decided to do it. I'm going on the Jan cruise and couldn't resist going on the Sept cruise
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Old 11-22-2012, 05:59 AM   #431
Paula Sedley-Burke
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Quote:
Originally Posted by aan1701
Just a update I just got off the phone with Karl Holtz office. So one thing that was never explained to me was when I selected my cruise they in fact did price match. What they did was take the price of the 10/6/13 cruise and back date it to the day my original booking was made. So the price would have been this all along. I told the very nice man I spoke to that this was never explained to me and that they have even offered to cancel our reservation. He was appalled. Now yes it will cost a bit more, but when I see the price now, it's a couple of hundred more than the 80.00 bucks. So that's why I am fine with it now. Fair not 100% but now that things have been explained to me, I think it's fair enough.

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That is good news! Looks like you are sorted. Like you say not 100% but fair enough. At least they did price match! I am pleased for you :-)
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May 2014 Pre trip report - http://www.disboards.com/showthread.php?t=3236860

Sep/Oct 2014 Post trip report - http://www.disboards.com/showthread.php?t=3337960

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Old 11-22-2012, 06:23 AM   #432
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I guess it's kinda a price match. I told him if this would have been explained to me all along I would not have been throwing the fit I did. Like I said it not 100% fair, but acceptable.

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Old 11-22-2012, 08:18 AM   #433
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Quote:
Originally Posted by aan1701
I guess it's kinda a price match. I told him if this would have been explained to me all along I would not have been throwing the fit I did. Like I said it not 100% fair, but acceptable.

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Yes I think so! Shame they didnt make it clear could have avoided the upset!
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May 2014 Pre trip report - http://www.disboards.com/showthread.php?t=3236860

Sep/Oct 2014 Post trip report - http://www.disboards.com/showthread.php?t=3337960

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Old 11-22-2012, 03:54 PM   #434
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Quote:
Originally Posted by Paula Sedley-Burke

Yes I think so! Shame they didnt make it clear could have avoided the upset!
I know. It would have saved such a headache. Oh well. I am just happy it's over. Now I can enjoy my Panama Canal cruise on 5/6/13 and my friends wedding cruise on 10/6/13.

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Old 11-22-2012, 03:59 PM   #435
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We decided to keep this cruise but our booking won't be official until Dec 9. So excited for 2 member cruises in one year.
We're going to see you twice. Jan and Sep
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