DVC RESALES
DVC RESALES

Go Back   The DIS Discussion Forums - DISboards.com > Disney Vacation Club > DVC Resorts
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 12-18-2011, 01:55 PM   #46
connorlevismom


DIS Veteran
 
Join Date: Dec 2005
Location: Land of the lost
Posts: 3,730

Heard back from Sharon, she is no longer at SSR. She moved to AKV. So she said that she forwarded my email to the head of SSR and I "most likely" will be hearing from someone.

WELL I HOPE SO!
connorlevismom is offline   Reply With Quote
Old 12-18-2011, 03:52 PM   #47
Chic
DIS Veteran
 
Join Date: Apr 2004
Location: North Carolina
Posts: 649

Connorlevismom-I would ask Sharon for the name and contact information of the new person in her position at SSR. I have also sent you a Private Message with another contact.
Chic is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 12-19-2011, 07:58 AM   #48
dianeschlicht
DVC-Trivia Contest, Apr-2006: Honorable Mention
DIS Earth Angel :)
I promise not to plot against the showering
today I can only think of bubbles :o
 
dianeschlicht's Avatar
 
Join Date: Nov 2000
Location: Lakeville, Minnesota
Posts: 39,921

Quote:
Originally Posted by connorlevismom View Post
The thing that floors me is that both the head of housekeeping AND maintanence were in our room during our stay and they clearly saw nothing wrong with the state of our room.
That's the worst part of this whole thread. THEY SAW NOTHING WRONG?????
__________________
dianeschlicht is offline   Reply With Quote
Old 12-19-2011, 08:17 AM   #49
twinklebug
Dreaming in Mickey Vision
Too bad I wasn't 20, oh, I mean 3 years younger
 
twinklebug's Avatar
 
Join Date: Mar 2005
Location: Left my heart in WDW, if found please leave at WL frontdesk
Posts: 6,644

Quote:
Originally Posted by dianeschlicht View Post
That's the worst part of this whole thread. THEY SAW NOTHING WRONG?????
Right! I think vision tests are in order here.
__________________
.......... .. ..
twinklebug is offline   Reply With Quote
Old 12-19-2011, 08:57 AM   #50
connorlevismom


DIS Veteran
 
Join Date: Dec 2005
Location: Land of the lost
Posts: 3,730

I know. I mean when we first notice the toilet, it literally was not connected to the floor. We could swivel it around on the floor. How can someone miss that?

I have not heard anything yet from anyone.......other than Sharon who said she passed my information on. I think that I should email several people.

Oh and that $300 credit has not been applied to be CC yet either.
connorlevismom is offline   Reply With Quote
Old 12-19-2011, 09:32 AM   #51
ABE4DISNEY
DIS Veteran
 
ABE4DISNEY's Avatar
 
Join Date: Feb 2009
Location: Too far from the magic!!!
Posts: 617

Quote:
Originally Posted by dianeschlicht View Post
That's the worst part of this whole thread. THEY SAW NOTHING WRONG?????

I hate to tell you all, but this is exactly what we experienced on our November trip at BWV--forgive me, OP, don't mean to hijack this thread--just want to point out that housekeeping standards need to be improved. Our one bedroom was just a mess as well. Problems were: none of the tables and countertops had been wiped down, some dirty dishes and inside of dishwasher was dirty and had not been run, splatter on refrigerator and cabinets, filthy kitchen floor--splatter spots and a million crumbs. However, the bathrooms seemed clean. I just cleaned up all the other stuff. The breaking point however was when my kids found breakfast cereal under the table and, get this, a half eaten waffle in the corner of the adjoining studio door!! Then, we lifted up the toilet rim and sorry for TMI, but there was fecal matter all around it. At that point my husband politely went down and told them that we didn't want to change rooms but he told them about the food on the floor and the toilet. They were very apologetic and said that someone would clean the floors and toilet the next morning. Okay, here's the worst part. They did come and you could tell that the carpet had been vacuumed and the lid to the toilet was up and you could see the cleaning solution, BUT the breakfast cereal was still under the table, the waffle was still in the corner, and, yes, the fecal matter was still there! I cleaned it all up myself.
We came to the conclusion that whoever our housekeeper was our room did seem clean to him/her, and they probably did not get what the fuss was all about. I guess what I'm trying to say after all of this is that I don't think the training and expectations are very high right now in the mousekeeping area. They should be hiring clean fanatics who understand attention to details. Sorry for the long rant. Just my two cents...for what it is worth.
__________________
DH, DW, DS12, DD8



Last edited by ABE4DISNEY; 12-19-2011 at 09:37 AM.
ABE4DISNEY is offline   Reply With Quote
Old 12-19-2011, 09:39 AM   #52
dcibrando
DIS Veteran
 
Join Date: Feb 2004
Posts: 919

we just got back from a stay at SSR where we have stayed many times... the rooms are definitely beginning to show some wear and tear. Our bathroom was probably the worst... toilet wasn't or was barely attached to the floor (or had broke) and the tile was pretty dirty looking in places especially corners. The couch bed which I slept on this time was half broken... it wouldn't fold up entirely to make a flat couch (was like this when we first got there too) .

SSR is my home resort and I love it. We will actually be staying at OKW in May for the first time to see what that's like... but hopefully some SSR refurb rooms will do the trick
dcibrando is offline   Reply With Quote
Old 12-19-2011, 09:52 AM   #53
connorlevismom


DIS Veteran
 
Join Date: Dec 2005
Location: Land of the lost
Posts: 3,730

So I just got a call from The head of SSR's assistant and she was somewhat rude to me about it. She just told me that she read my email and asked if I had anything else I wanted to talk about. I asked her if she looked at the pictures and she told me she had not because they cannot access photo bucket from there. So I told her I would send them to her email and she said OK. I said I was just really concerned at the state of the room and she told me she already read the email so I did not have to go over what was in it again, that she was wondering if I had anything else to bring up.

I then asked her about the compensation and she told me they are willing to refund 111 of my 247 points. That is not even 1/2 of the the points used for the stay!!!

I told her I would forward her the pictures and call her back.
connorlevismom is offline   Reply With Quote
Old 12-19-2011, 09:54 AM   #54
YankeePrincess
I love Donald Duck
 
YankeePrincess's Avatar
 
Join Date: Jan 2011
Location: Jersey Shore
Posts: 612

That is crazy! Why pay maintenance fees if they aren't going to maintain!
__________________
1982-2009 offsite and at the Poly,
Disney Wedding & Honeymoon 2009-GF/VWL,
BLT-January 2010, BLT-January 2011, BLT-May 2012, SSR Grand Villa-Feb 2013, BLT-Sept 2013


Bay Lake Tower Owners Since 2009
Waiting on the Poly DVC!
YankeePrincess is offline   Reply With Quote
Old 12-19-2011, 10:00 AM   #55
dcibrando
DIS Veteran
 
Join Date: Feb 2004
Posts: 919

as an SSR owner I agree with a lot of things said here... while I love SSR (and DVC) many of the rooms (and different resorts) I have stayed in where not up to what I would consider Disney or DVC standards. I don't know if this has to do with housekeeping or just regular maintenance...but Disney needs to be careful about saving a buck v/s losing their magic

my wife and I stayed at Beach Club Villas (first time at DVC resort) on our honeymoon years ago and it was like the haunted mansion. lots of problems, bugs, damage, etc. they were at least kind enough to give us 2 free nights on our next trip but I was definitelty shocked (and have been at other times) that the upkeep on some of these rooms are not up to par
dcibrando is offline   Reply With Quote
Old 12-19-2011, 10:06 AM   #56
ABE4DISNEY
DIS Veteran
 
ABE4DISNEY's Avatar
 
Join Date: Feb 2009
Location: Too far from the magic!!!
Posts: 617

Quote:
Originally Posted by dcibrando View Post
as an SSR owner I agree with a lot of things said here... while I love SSR (and DVC) many of the rooms (and different resorts) I have stayed in where not up to what I would consider Disney or DVC standards. I don't know if this has to do with housekeeping or just regular maintenance...but Disney needs to be careful about saving a buck v/s losing their magic

my wife and I stayed at Beach Club Villas (first time at DVC resort) on our honeymoon years ago and it was like the haunted mansion. lots of problems, bugs, damage, etc. they were at least kind enough to give us 2 free nights on our next trip but I was definitelty shocked (and have been at other times) that the upkeep on some of these rooms are not up to par
Agreed! If I were to talk to Claire personally, maintenance and housekeeping would be at the top of my list.
__________________
DH, DW, DS12, DD8


ABE4DISNEY is offline   Reply With Quote
Old 12-19-2011, 10:45 AM   #57
twinklebug
Dreaming in Mickey Vision
Too bad I wasn't 20, oh, I mean 3 years younger
 
twinklebug's Avatar
 
Join Date: Mar 2005
Location: Left my heart in WDW, if found please leave at WL frontdesk
Posts: 6,644

Quote:
Originally Posted by connorlevismom View Post
So I just got a call from The head of SSR's assistant and she was somewhat rude to me about it. She just told me that she read my email and asked if I had anything else I wanted to talk about. I asked her if she looked at the pictures and she told me she had not because they cannot access photo bucket from there. So I told her I would send them to her email and she said OK. I said I was just really concerned at the state of the room and she told me she already read the email so I did not have to go over what was in it again, that she was wondering if I had anything else to bring up.

I then asked her about the compensation and she told me they are willing to refund 111 of my 247 points. That is not even 1/2 of the the points used for the stay!!!
I'm sure a call is standard on these type of complaints. There is a lot they can get out of a call that you can't get through email: tone of voice and concerns the other party didn't feel comfortable putting into an email (such as CM behavior). That's probably what she was fishing for.

I'm not sure what they use for a point-refund formula, but that seems reasonable to me. Sounds as though they're considering your room to be of a lower category than what you had given the issues. If it was a severe problem where you could not have stayed there they probably figure you would have abandoned the room and sought out full reimbursement right off. Again, I don't know how they make that determination so this is just my assumption, not saying it's right or wrong - in fact I don't know what is.

Regarding the $ being credited back to your CC, you'll need to hold your breath for up to 3 weeks on that. Disney is notoriously slow on that end, which is one of the reason why I love DVC over cash reservations when it comes to switching accommodations around.
__________________
.......... .. ..

Last edited by twinklebug; 12-19-2011 at 11:05 AM.
twinklebug is offline   Reply With Quote
Old 12-19-2011, 11:36 AM   #58
Chic
DIS Veteran
 
Join Date: Apr 2004
Location: North Carolina
Posts: 649

Quote:
Originally Posted by connorlevismom View Post
So I just got a call from The head of SSR's assistant and she was somewhat rude to me about it. She just told me that she read my email and asked if I had anything else I wanted to talk about. I asked her if she looked at the pictures and she told me she had not because they cannot access photo bucket from there. So I told her I would send them to her email and she said OK. I said I was just really concerned at the state of the room and she told me she already read the email so I did not have to go over what was in it again, that she was wondering if I had anything else to bring up.

I then asked her about the compensation and she told me they are willing to refund 111 of my 247 points. That is not even 1/2 of the the points used for the stay!!!

I told her I would forward her the pictures and call her back.
If you receive $300 and 111 points back for compensation, that seems a little reasonable. I did receive all of my points back and $400 compensation for a stay which had room issues. Maybe I got all my points back because they moved me to a different room and it was in poor condition too! After that, they had no excuse.
Chic is offline   Reply With Quote
Old 12-19-2011, 11:43 AM   #59
connorlevismom


DIS Veteran
 
Join Date: Dec 2005
Location: Land of the lost
Posts: 3,730

I was pretty irritated by this girls attitude towards me when she called. She was defensive before I ever said a word. I don't feel that less than 1/2 my points back is a good offer. If they offered me 1/2, then maybe. But less than 1/2 for a crappy room that smelled like poop for a whole week?

And we asked to be moved, twice. And they would not move us.
connorlevismom is offline   Reply With Quote
Old 12-19-2011, 12:15 PM   #60
Chic
DIS Veteran
 
Join Date: Apr 2004
Location: North Carolina
Posts: 649

Quote:
Originally Posted by connorlevismom View Post
I was pretty irritated by this girls attitude towards me when she called. She was defensive before I ever said a word. I don't feel that less than 1/2 my points back is a good offer. If they offered me 1/2, then maybe. But less than 1/2 for a crappy room that smelled like poop for a whole week?

And we asked to be moved, twice. And they would not move us.
If you asked to be moved to a different room twice and your room had a foul odor during the entire vacation, I would say you should receive all of your points back since your entire trip was affected. Be sure to mention this when speaking with the gentleman at DVC Executive Offices.
Chic is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

DVC-Resales.com | 1-800-550-6493 (Contact The Timeshare Store) | DVC Resale Listings

facebooktwittergoogle plus youtube itunesDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 12:46 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.