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Old 12-16-2011, 08:31 PM   #16
mlittig
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I am so very sorry about those horrible room conditions That is beyond gross
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Old 12-16-2011, 08:50 PM   #17
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Pictures of bathroom





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Old 12-16-2011, 09:02 PM   #18
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Old 12-16-2011, 09:05 PM   #19
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Pics of water damage in bedroom










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Old 12-16-2011, 09:20 PM   #20
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That is absolutely, completely, unacceptable... Might as well be a (bad) Motel 6. Please forward these pics and your story to DVC customer service. I've never seen this in DVC and nobody ever should. Are all those hairs I'm seeing your family hairs?
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Old 12-16-2011, 10:20 PM   #21
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Unacceptable...

Disney should be ashamed. I have filled out a few post trip surveys this year and I have commented that Disney really needs to wake up regarding room cleanliness and upkeep. People have limited vacation funds, limited vacation time and once a family is exposed to these kinds of vacation accomodations they will never again risk having another dirty, uncomfortable vacation experience - Disney or not. There is just too much competition for vacation dollars anymore and if Disney does not stop the penny-wise, pound foolish practices regarding the room conditions, especially at the DVC resorts, they will find themselves with a bad cleanliness reputation. I would think that in the hotel world that would be the worst reputation to have.
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Old 12-16-2011, 11:14 PM   #22
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We were at OKW from 12/3 until 12/11. We only had a few bulbs out and a roller on the bottom rack of the dishwasher missing. But what struck me as I thought about it on the trip home was the DVC station on the TV enticing people to buy into DVC by advertising "First Class Accommodations." These are NOT first class accommodations. Sorry. The Hilton Garden Inn in McDonough where we stayed on our drive down was in better shape than your room. Totally unacceptable! Good luck.
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Old 12-16-2011, 11:30 PM   #23
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The pics depicted far more than I expected to see (and I was imagining some bad stuff). I agree with you: It's really bad. Last time I saw anything like that was when I went into the camper my parents had sitting in the back yard for over 15 years: the squirrels had set up camp in it and the ceiling had water damage.

That room needs to be taken out of rotation for a refurb ASAP. The next guests may just put up with the conditions so they can get on with their Disney vacation.

How is it possible that problems like that can go unnoticed/unreported/unfixed? I am sure the housekeepers are required to report all problems they encounter as they clean the rooms. Either the housekeepers aren't doing their full jobs or maintenance isn't following up on the reports. If housekeeping is the problem, then I wonder how much guest inflicted damage also goes unreported when it needs to be identified and repair billed back to the proper party asap.
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Old 12-17-2011, 12:41 AM   #24
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OH. WOW. GROSS.

I may never stay at SSR now...

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Old 12-17-2011, 01:00 AM   #25
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I rest my case...
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Old 12-17-2011, 01:10 AM   #26
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OMG. I've actually stayed in Motel 6s cleaner than that. Gross. Please email those to DVC member satisfaction. They really have to know all of the problems members have been having with the rooms. This is just unacceptable.
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Old 12-17-2011, 01:37 AM   #27
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This is terrible. Please write a letter and send in the photos.
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Old 12-17-2011, 02:22 AM   #28
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I agreee with lilpooh - Motel 6 is cleaner than this! That's a sad statement since Disney is supposed to be a prime vacation spot. I couldn't believe the pics - how gross to have to deal with on your vacation. Definitely follow up with Disney . . .
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Old 12-17-2011, 10:05 AM   #29
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Quote:
Originally Posted by DisDaydreamer View Post
That is absolutely, completely, unacceptable... Might as well be a (bad) Motel 6. Please forward these pics and your story to DVC customer service. I've never seen this in DVC and nobody ever should. Are all those hairs I'm seeing your family hairs?
No - not all the hair is ours. Some of it, yes.

Quote:
Originally Posted by SusieBea View Post
We were at OKW from 12/3 until 12/11. We only had a few bulbs out and a roller on the bottom rack of the dishwasher missing. But what struck me as I thought about it on the trip home was the DVC station on the TV enticing people to buy into DVC by advertising "First Class Accommodations." These are NOT first class accommodations. Sorry. The Hilton Garden Inn in McDonough where we stayed on our drive down was in better shape than your room. Totally unacceptable! Good luck.
I agree. We own 425 points currently and talked on the way down about adding on about another 100 points. That talk turned into "maybe we don't want to do that" after all the stuff with our room. Maybe they don't care? That is the attitude that I felt with everyone except the housekeeping manager. He at least apologized. Did not fix anything, but he did apologize. Everyone else just brushed us off. I asked for a new room twice, and they would not switch us.

I am not saying our vacation was ruined by this, we had a great time. But it was disgusting to be in the room with the smell and the fact that it looked like it was falling apart. This was definitely NOT 1st class accomodations!

I am just glad that I did not send someone in my family down for a trip on our points. We do that every once in a while and I would be mortified if a guest of mine had to deal with that on their vacation.
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Old 12-17-2011, 10:55 AM   #30
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I would not only write to Member Services, but would cc the new head of DVC, Claire Bilby. I would include these pictures and let them know that you have posted them here. I think if more members did this when they run into this type of extreme maintenance issues, then they would be much harder to ignore.
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