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Old 12-14-2011, 10:39 PM   #16
Disneynut5
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I did not like the Ener-G rolls that we were served at Kona. But several places served these little brown gluten free rolls. They were so good. Anyone know what they are? I also loved the donuts that we were served at Boma but have no idea what they are either - they were chocolate.

I really do not like being given the same OMG It's Gluten Free brownie every where we went. I also think most GF items are better heated and this does not always happen at Disney.
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Old 12-14-2011, 10:40 PM   #17
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I did not like the Ener-G rolls that we were served at Kona. But several places served these little brown gluten free rolls. They were so good. Anyone know what they are? I also loved the donuts that we were served at Boma but have no idea what they are either - they were chocolate.

I really do not like being given the same OMG It's Gluten Free brownie every where we went. I also think most GF items are better heated and this does not always happen at Disney.
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Old 12-16-2011, 06:45 PM   #18
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I'm curious as to what they don't like about Udi's? Not second-guessing their opinions just genuinely curious, if they're harder to work with cooking-wise, the taste, the company... just curious! (Maybe there is something I don't know, that I should!) We (well, my DH and DS1&2) are celiacs and LOVE Udi's! For them, I'm very happy to hear that I don't have to carry Udi's rolls in my backpack at WDW anymore!

But, from a universal brotherhood standpoint, I think it's awful that they're alienating other allergies as a result. Too bad they can't have both options. I would think demand would be high enough that they could stand to do it since they are not fresh baked (Udi's). I would rather carry my rolls, for you guys!!! If it were my guys being limited, I'd be very upset! It just seems like a big step backwards.
The chef I spoke to last week said he likes Ener-G better than Udi's b/c the Ener-G rolls cover multiple allergies and the Udis doesn't. Essentially, the ener-g rolls were a one stop shop that could be used for lots of different allergies and intolerances--Udi's limits it by some degrees. Now they don't have as many all encompassing standbys.

While I agree that perhaps things like Udi's might taste better, I can't eat them b/c of the dairy. For me, I feel like the gluten allergy/intolerance has become the main focus with other allergies being put on the secondary list. Coming from a company that has been so good in the past, it's a little disappointing to have a lot less options. I was totally bummed at the Christmas Party this year--I was looking forward to French Meadow brownies or cookies and didn't have any options but fruit b/c the new product for GF is only GF....bummer.

I'm heading back this weekend, it will be interesting if I hear some more from chefs on this decision and change.
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Old 12-18-2011, 06:08 PM   #19
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Very frustrating to read as I am also gluten / dairy free and WDW has been my safe place to eat out

This reminds me of the addition of soy to the french fries which is an issue for many people - why in the world would WDW choose to use products that have many common food allergens - sad very sad.
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Old 12-19-2011, 09:01 AM   #20
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I just saw on another message board that they've completely done away with Divvies cookies. So basically, get rid of the milk and egg free cookies because you've got a new gluten free cookie even though those cookies contain milk and eggs. Yeah, that makes sense.

Over the next couple of days I'm going to put together an email to both Special Diets and Guest Communications to basically ask *** is going on and voice my concerns about the direction they're taking with allergy options for those of us with multiple allergies.

Everybody, PLEASE contact Disney if you're unhappy about this. They only way they'll know that this was a poor decision is if people let them know. My guess is that the people who were making the decisions have never actually spoken with a single person dealing with anything other than gluten issues and they just didn't consider the ramifications of this decision so we HAVE to let them know. Disney does seem to respond when enough people contact them so we have to make sure our voices are heard loudly.
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Old 12-19-2011, 05:53 PM   #21
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The EnerG -> Udi's affected us. We're not gluten free, but DS usually can't eat the regular buns/rolls due to either nut x-cont or dairy, so he gets the EnerG ones. He won't be able to eat the Udi's if they contain dairy and/or milk. But I figured, you win some you lose some. Now Divvies!!?!?!? This makes me sad and scared for our January trip.

I'm nervous what options will exist for DS. I got an email back from Special Diets a while ago saying they were making some exciting improvements and that I should check back closer to our trip to see if a new reference sheet would be ready by then.

Maybe I need to start arranging some Babycakes deliveries.
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Old 12-19-2011, 06:34 PM   #22
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Originally Posted by clanmcculloch View Post
I just saw on another message board that they've completely done away with Divvies cookies. So basically, get rid of the milk and egg free cookies because you've got a new gluten free cookie even though those cookies contain milk and eggs. Yeah, that makes sense.

Over the next couple of days I'm going to put together an email to both Special Diets and Guest Communications to basically ask *** is going on and voice my concerns about the direction they're taking with allergy options for those of us with multiple allergies.

Everybody, PLEASE contact Disney if you're unhappy about this. They only way they'll know that this was a poor decision is if people let them know. My guess is that the people who were making the decisions have never actually spoken with a single person dealing with anything other than gluten issues and they just didn't consider the ramifications of this decision so we HAVE to let them know. Disney does seem to respond when enough people contact them so we have to make sure our voices are heard loudly.

Divies cookies are gone, but the popcorn and jellybeans are still available. (SW has started selling divies cookies so my dd was THRILLED).

I spoke to two more resort chefs last week. They are not happy with the change at all. Once chef refuses to serve some of the Udi's stuff (and the items he will serve he "doctors" up and the other was telling me how much food is being sent back.
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Old 12-19-2011, 07:01 PM   #23
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Just sent the following email. I'll share any response I get beyond the generic automated response.

To: SpecialDiets@disneyworld.com; WDW.Guest.Communications@disneyworld.com
Subject: Food Allergy options
I'm writing about recent reports I'm hearing of food options for people with multiple allergies at WDW. Previously, there were lots of options for foods around WDW for my family where 3 of us have long lists of allergies. Recent reports from other guests though are indicating that the breads and buns are all Udis which contain milk and that the cookies and brownies around WDW are OMG.... It's Gluten Free which also contain milk. I don't understand this move which alienates a large number of people with allergies. While yes gluten free guests are coming to WDW in large numbers because of how wonderful you've been in handling gluten intollerance problems, there is also a large community of guests who have other allergies. My family is certainly been alienated. We have a trip coming up in February and rather than my usual excitement I'm now very nervous about what options my kids will have. We also have an August trip planned and now I'm second guessing it. Yes, this decision regarding allergy foods is that big of a deal to my family and I would guess to others as well. We choose to travel to WDW because we know that our kids will have lots of options for dining with their allergies and will get to feel "normal" even if only for a short time. You've just undone this feeling in one quick decision to change vendors. I'm really hoping that these changes are not final and that you will rethink this decision to completely alienate an entire customer base that has been extremely loyal.

Thank you for your time.
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Old 12-19-2011, 07:06 PM   #24
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Quote:
Originally Posted by livndisney View Post
Divies cookies are gone, but the popcorn and jellybeans are still available. (SW has started selling divies cookies so my dd was THRILLED).

I spoke to two more resort chefs last week. They are not happy with the change at all. Once chef refuses to serve some of the Udi's stuff (and the items he will serve he "doctors" up and the other was telling me how much food is being sent back.
Well that makes no sense about the Divvies stuff.

So what kinds of things is the chef doctoring up? Are there other products that have changed? PLEASE tell me that the chicken tenders haven't changed.
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Old 12-19-2011, 07:40 PM   #25
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Well that makes no sense about the Divvies stuff.

So what kinds of things is the chef doctoring up? Are there other products that have changed? PLEASE tell me that the chicken tenders haven't changed.
I won't tell you that the chicken tenders have changed, but I will tell you we could not find them at 2 locations we had been able to get them at.

When I say "doctoring up" what I mean is warming up the "brick" like OMG brownies and adding chocolate sauce to make them moist.
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Old 12-20-2011, 08:49 AM   #26
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OK, that has me really nervous. If the chicken tenders aren't available at as many locations then it's even worse than I thought. Have you tried getting pizzas anywhere? If yes, what brand of crust did they use?
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Old 12-20-2011, 09:53 AM   #27
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OK, that has me really nervous. If the chicken tenders aren't available at as many locations then it's even worse than I thought. Have you tried getting pizzas anywhere? If yes, what brand of crust did they use?
I have not, but (don't panic yet) after the holidays I plan to poke around the world and find out what is available where.

I do know-
WL Udi products, no divies at WCC, OMG brownies. Chef offers fruit for allergies. Grilled chicken instead of chicken tenders.

Pop Century-Divies popcorn and jellybeans, OMG brownies, rice milk and rice dream ice cream. No chicken tenders. Unclear on bread products since the Chef did not really seem to understand "gluten free" and served burger on regular bun.

Sunshine Seasons-OMG brownies, baked chicken was offered when I asked about the allergy safe tenders. Piece of fruit offered for "allergy safe" dessert.

I have not been told the tenders are gone, but on two occasions when I asked about them I was offered chicken. I think right now allergy food is "fluid" at WDW. I think we will see more changes before this spring.
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Old 12-20-2011, 10:33 AM   #28
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I've never tried to get tenders at Sunshine Seasons as we've always gotten either the rotisserie chicken or seared tuna there because they're different options from everywhere else so we like to take advantage of that. We've never eaten at WL including WCC so I don't know what was there before. I'm feeling a little bit better about that.

I'm shocked about the chef at Pop. We've always had such great experiences there with chefs going above and beyond. I'm assuming you only mentioned the rice milk and ice cream because you can't do soy so didn't check on those, correct?

I'm not in a panic YET but that's also partly because for our February trip these items weren't as important based on the types of plans we have but for our August trip it will be VERY important, enough so that I'm questioning the trip (that wasn't an idle threat in my email to WDW; I really am questioning the trip based on the type of plans we have for that one).
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Old 12-20-2011, 10:39 AM   #29
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Ugh!!! You guys are scaring me. We leave Jan 15th. My DS likes fruit just fine, but when we are on vacation, he does NOT consider it dessert. Especially when the remaining 8 members of his family are eating extravagant desserts.

I don't give a hoot about the jelly beans and popcorn. I can get safe jelly beans all over the place and my DS can eat the regular popcorn in the parks, but I NEED a baked good! Maybe I'll pack some Divvies. I think I definitely will be carrying a safe treat everywhere for DS just in case.

LivnDisney- Do you know anything about the availability of soy/rice ice cream and/or Itsakadoozie popsicles. My DS often got ice cream on his last trip and loves it. Those would at least be better than fruit.

Does Babycakes deliver anything off their menu or only cakes? Do guys know how much notice is required? If I get there and find things are bad, can I quickly sign up for stuff for the remainder of the week?

I will keep you guys posted when I contact Special Diets. I will definitely let them know how disappointing the changes are. We bought into DVC BECAUSE they have provided us with such a magical experience wrt food allergies, something we don't get on other vacations.
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Old 12-20-2011, 11:32 AM   #30
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I've never tried to get tenders at Sunshine Seasons as we've always gotten either the rotisserie chicken or seared tuna there because they're different options from everywhere else so we like to take advantage of that. We've never eaten at WL including WCC so I don't know what was there before. I'm feeling a little bit better about that.

I'm shocked about the chef at Pop. We've always had such great experiences there with chefs going above and beyond. I'm assuming you only mentioned the rice milk and ice cream because you can't do soy so didn't check on those, correct?

I'm not in a panic YET but that's also partly because for our February trip these items weren't as important based on the types of plans we have but for our August trip it will be VERY important, enough so that I'm questioning the trip (that wasn't an idle threat in my email to WDW; I really am questioning the trip based on the type of plans we have for that one).

We "usually" have great service at Pop. This chef just did not seem to get it. I asked about the rice milk/ice cream because we can't do soy. They did still have silk (I think it was silk) single serves in the grab and go area.
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