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View Poll Results: Are you for or against the new CC hold/cancellation policy?
For 52 61.18%
Against 33 38.82%
Voters: 85. You may not vote on this poll

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Old 10-16-2011, 12:14 PM   #1
mcd2745
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RE: the debate about the new cancellation/no-show policy: for or against?

Let's try to put some numbers to this debate/discussion. Let's see the percentages for and against.


And whether you're for or against, if you wish, you can lay out the framework of what you feel is the ideal system for ADRs from start to finish.


To me, the ideal system would look something like this:

  • ADR window is 45 days for on-site guests, 30 days for off-site guests
  • Each ADR requires a $10 "deposit" that goes toward the balance of your meal. If you're on the DP, then it goes toward the tip or anything else not covered by the plan. (BTW, I would give you a "cart" so that you only would have to enter CC one time.)
  • The deposit can be transferred to another ADR if you switch to another restaurant and/or time for the same meal.
  • If you just flat out cancel the ADR, up to12 hours prior to your ADR time, you lose the $10 fee.
  • If you cancel less than 12 hours or no-show, you are charged an additional fee of $10 PP.
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Old 10-16-2011, 12:43 PM   #2
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For me the ideal ADR is a 24-48 hour window. Beyond that seems silly, ok MAYBE a week if you're staying at a resort for a long period.

or

Maximum of 50% ADR reservation, the rest for walk ups.

No overlapping of ADRs
No multiple ADRs for one place
No cancellation fees
Perhaps even limit it to 1 dinner, 1 lunch, 1 breakfast res per person.
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Old 10-16-2011, 12:53 PM   #3
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Like the idea of a penalty for those who make multiples, and just use the ones they want. But it still leaves out the possibility that someone will get sick. I know it doesn't happen a lot, but it happened to us on the monorail to CM for dinner. DD got sick all over me, her, etc. With NO prior symptoms, any amount of time 12 or 24 hours, wouldn't have helped me. I am not sure what solution is good, as those who wish will find a way around any policy. This is silly anyways as some only have debit cards or no credit card at all. An authorization 180 days out on a credit card isn't going to mean that that card is still active or available at the time of reservation. There are many ways that people will get around this too.....Plus I just dont get the big deal, because even if you cancel an hour before, they will give it to a walk up or someone trying to make a last minute ADR. So why not just charge for JUST no- shows???
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Last edited by wdw4rfam; 10-16-2011 at 01:03 PM.
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Old 10-16-2011, 12:56 PM   #4
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Quote:
Originally Posted by MikeSF View Post
For me the ideal ADR is a 24-48 hour window. Beyond that seems silly, ok MAYBE a week if you're staying at a resort for a long period.

or

Maximum of 50% ADR reservation, the rest for walk ups.

No overlapping of ADRs
No multiple ADRs for one place
No cancellation fees
Perhaps even limit it to 1 dinner, 1 lunch, 1 breakfast res per person.
Can you imagine the phone lines at peak times if you had to wait untill 24 hours before? Yikes. Or better yet getting all the way to WDW after months of anticipation to find hour lines at all attractions, and not have any dinners available also?
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Old 10-16-2011, 01:09 PM   #5
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Quote:
Originally Posted by wdw4rfam View Post
Can you imagine the phone lines at peak times if you had to wait untill 24 hours before? Yikes.
That's what online reservation systems are for, you click a time and it "holds" it for 5 minutes for you to confirm or something. And yes I know those can get bogged down, I've tried to get World Series tickets before

Quote:
Or better yet getting all the way to WDW after months of anticipation to find hour lines at all attractions, and not have any dinners available also?
Well from my view (and please realize this is simply how I feel), I planned a vacation, room and flight and then am hammered with the fact that I also need to make dinner plans 5 months out which means I now have to micromanage which parks I go to on what particular days because I'm "cheap" and didn't opt for a park hopper pass. Someone could very easily plan a vacation at a budget motel, drive down, pick up tickets to a park, and not even know about ADRs and then they'd be ones without dinner.

Also it would give a favor to those who maybe arrive a little early for dinner, and too be honest if I'm told there's an hour long wait I might choose a different place to eat.

My idea still has ADR seats for those who want to plan way out (I did put an OR in there for my choices ), but still allow those who don't plan so far out a chance to eat at a sit down. Perhaps even tweak percentages of ADR seats for special "magical" experiences (Shows, Character dining, etc).
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Old 10-16-2011, 01:30 PM   #6
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While I like the idea and understand it needs some teeth to make it effective, I think it needs some modification. I know most of the no shows are people abusing the system, but if someone gets hurt or sick to the point where they can't go anywhere or you experience massive airline delays being charged a no show charge per head seems pretty bad...especially since ADRs aren't true reservations. i.e. they don't actually hold a table for you and walk ins could be seated ahead of you at any given time...meaning it's not like there's ever really a lull in the tables being seated. It just sounds pretty obnoxious to think I could get charged $40 for being a no show if I have a long flight delay or a child too sick to be out of bed.
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Old 10-16-2011, 01:48 PM   #7
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Quote:
Originally Posted by MikeSF View Post
That's what online reservation systems are for, you click a time and it "holds" it for 5 minutes for you to confirm or something. And yes I know those can get bogged down, I've tried to get World Series tickets before


Well from my view (and please realize this is simply how I feel), I planned a vacation, room and flight and then am hammered with the fact that I also need to make dinner plans 5 months out which means I now have to micromanage which parks I go to on what particular days because I'm "cheap" and didn't opt for a park hopper pass. Someone could very easily plan a vacation at a budget motel, drive down, pick up tickets to a park, and not even know about ADRs and then they'd be ones without dinner.

Also it would give a favor to those who maybe arrive a little early for dinner, and too be honest if I'm told there's an hour long wait I might choose a different place to eat.

My idea still has ADR seats for those who want to plan way out (I did put an OR in there for my choices ), but still allow those who don't plan so far out a chance to eat at a sit down. Perhaps even tweak percentages of ADR seats for special "magical" experiences (Shows, Character dining, etc).
Dont get me wrong, I wasn't bashing your idea, just bringing up problems it would cause possibly. Trust me, I have had a couple of times where last minute trips were possible, but we passed because we knew we'd never get any ADR's. I am just saying, our kids look forward to character dinners so much, that if I wasn't guaranteed a reservation, I would probably pass on the entire trip, and would not want to make the phone calls every day or have to hurry back to our room to make tomorrows ADR.
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Old 10-16-2011, 03:18 PM   #8
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I remember calling in the morning for a reservation that evening. That was 1995. I miss those days. It is hard to plan where I am going to want to eat 6 months out. Hope this opens up some reservations for those people who don't get the word and arrive at WDW with no ressies and they are on the dining plan.
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Old 10-16-2011, 03:28 PM   #9
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Quote:
Originally Posted by MikeSF View Post
That's what online reservation systems are for, you click a time and it "holds" it for 5 minutes for you to confirm or something. And yes I know those can get bogged down, I've tried to get World Series tickets before
using this logic, why do we reserve tickets to the world series? Let's just keep all the seats open in case you decide you want to go?

I am a planner and I don't always get the places I want to eat. I would find it a terrible experience if I had to plan my meals ever day of the trip and don't understand why those who don't want to plan feel a need to get all the benefits of those who do plan. If you don't want to set up all your meals then fine. The impact is that some places are going to not be available to you.
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Old 10-16-2011, 04:10 PM   #10
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Quote:
Originally Posted by reisdawg View Post
using this logic, why do we reserve tickets to the world series? Let's just keep all the seats open in case you decide you want to go?
Different logic that what I was doing, but I'll play along. Why can't I get World Series tickets now? Just in case "my team" gets in? Because there is a particular window, as small as it might be, that allows you to get reservations for an event... and FYI actually buying said "reservation" is a whole lot different than just saying "I want it, hold it for me", because in the first case you made a monetary commitment.


Quote:
I am a planner and I don't always get the places I want to eat. I would find it a terrible experience if I had to plan my meals ever day of the trip and don't understand why those who don't want to plan feel a need to get all the benefits of those who do plan.
You really would find it a terrible experience if someone managed to get into a dinner at a 'hard to reserve' place with you if they didn't have an ADR? Wow.
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Old 10-16-2011, 04:28 PM   #11
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Quote:
Originally Posted by mcd2745 View Post
  • If you cancel less than 12 hours or no-show, you are charged an additional fee of $10 PP.
This is one part I disagree with because I don't think it matters when someone cancels an ADR, as long as they end up doing it. Sometimes things can happen that are un-expected and what if a guest needed to cancel an ADR that they are supposed to be at in 2 hours. Why should they be charged that $10 per person for doing the right thing compared to other guests who never call and cancel the ADR.
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Old 10-16-2011, 05:32 PM   #12
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I just not a fan of fees that don't do any thing.

this fee won't stop adr abuses.
won't help polly planner get those sought after adrs any easier.
penalizes people for "life' events. I know everyone else has perfect lives where planes never land late, people never get hot or over loaded (imagine that happening at wdw) but this jsut penalized people on a supposedly perfect vacation.
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Old 10-16-2011, 05:33 PM   #13
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One of the few changes Disney has made recently that I totally love.
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Old 10-16-2011, 07:34 PM   #14
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I am against the policy.

It does nothing to prevent double booking ADRs.

It's nearly impossible to change the number of people on an ADR without risking the whole meal so I think it's terribly unfair if they impose a charge for people in a group that don't show up.

But most of all, these are not even real reservations! It's not as though you show up early at their request and a table is ready at your ADR time. We almost always have to wait past our ADR time to get seated.
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Old 10-16-2011, 08:20 PM   #15
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Lots of posts explaining why people don't like it. Hardly any explaining why people do like it. Why is that?

People who like the change, care to share why?
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