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Old 03-09-2013, 05:17 PM   #1
Wish Upon A Star
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Wow, what happened to quality/quanity?

I'm sad to report that our last dining experiences were sub-par at best.

DH and I just returned from a quickie 3 day trip for the Flower/Garden festival and had a bit of trouble with swallowing our dining ressies . . .

First up: Tony's . . .this was my favorite place, I've had awesome meals there, but this last time makes me have to say . .I'll never eat there again!
Had 6:15 ressies on 3/5 . . .check-in line was HUGE, arrived 15 min prior to find that half the people in line did not have ressies at all, but were looking to eat . . .ok,, fine, whatever . . .get to the counter, system down, said I had 6:15 ressies . .didn't get seated until well after 7pm . . .people that were walk-ins getting seated before ressies . . .ok, fine . .I'll be fine with that . .not really, but I didn't complain . . .sat down . . .waited 10 minutes for server to come over, no water, no specials . . .ordered ceasar salads and dinner at same time . . .ceasar salad and bread comes . . .not bad . . .then dinner . . .OMG . . .DH had chicken parm . ..dry with bland sauce, bland pasta, I ordered spaghetti with sausage . . .bland, no taste at all . . .ugh, waiter was no where to be found, no refills of anything to drink . . .no "how is everything" . . .Really, nothing like we've ever experienced before . . .we've had GREAT meals there before . . .I don't know if busboys are now the chefs or what, but the quality and quanity of dinner was barely mediocore at best . . .the server was not trained properly at all . . . .it was in a word BAD at best . . .

San Angel Inn . . .great food, but again, service was lacking . . .no refill of drinks no server to be found . . .I do have to say though that they were NOT taking walk-ins at all . . .and turning them away . . .what is the point of making ressies to have people without ressies get in ahead of you? Tony's should take notice on that . . .

I'm not sure what is going on exactly, but I expected more from previous experiences . . .I'm sad to say that we will be having counter service from here on out . . .I'm not going to spend $$$ on mediocore food and poor service . .maybe it was just a fluke . . .but it is NOTHING like we've experienced in the past . . .
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Old 03-09-2013, 07:58 PM   #2
maxiesmom
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I think you were just very unlucky. I was at the parks in December, and we had great service at all of our ADRs. With a big shout out to the wait staff at Tutto Italia. They were so attentive and helpful.

I can say though that I would never eat at Tony's. You see more bad reviews about that restaurant than any other. I hope you complained and at least tried to get them to comp some of your food. It sounds as if it, and the service, were pretty terrible.
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Old 03-09-2013, 09:36 PM   #3
Wish Upon A Star
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Quote:
Originally Posted by maxiesmom View Post
I think you were just very unlucky. I was at the parks in December, and we had great service at all of our ADRs. With a big shout out to the wait staff at Tutto Italia. They were so attentive and helpful.

I can say though that I would never eat at Tony's. You see more bad reviews about that restaurant than any other. I hope you complained and at least tried to get them to comp some of your food. It sounds as if it, and the service, were pretty terrible.
I didn't even think of complaining I just wanted to get out of there . . .we've never had a bad meal there prior to this time . . .in fact, it was one of our family favs years ago . . .sad to see that there are many bad reviews on this once great restaurant . . .
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Old 03-16-2013, 09:09 AM   #4
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To answer your original question, I blame it on the roll out of the DDP. I totally understand why Disney did it and it makes since, ingenious really but it has led to more institutional dining. Qualified by it's JMHO.
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Old 03-16-2013, 09:48 AM   #5
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I think you were just unlucky. We are just back and even though we chose a few restaurants that I have fairly low expectations of (Sci-Fi, Tusker House) we had fairly good experiences on the whole.

Tony's is one I probably wouldn't go back to again; we ate there last year because my DD4 is absolutely infatuated with Lady & the Tramp and had what was at best an average-quality Italian meal with some low points (a not-so-great server and no cappuccino because the machine was down, even though we were the first seating of the day - should have been repaired overnight/before opening IMO). And I very seldom see good reviews so I don't have any reason to believe it would be better if we gave it another try.
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Old 03-16-2013, 10:35 AM   #6
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Quote:
get to the counter, system down, said I had 6:15 ressies . .didn't get seated until well after 7pm . . .people that were walk-ins getting seated before ressies . . .ok, fine . .I'll be fine with that . .not really, but I didn't complain . . .sat down .
If you do not speak up for yourself it is useless to complain later.
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Old 03-16-2013, 11:13 AM   #7
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We ate at Tony's in 2012 & it was good, maybe it was an off night for ya'll. As for the reservations, we had the same thing happen to us at The Plaza in MK. We had reservations & we were waiting our turn & they were seating people without reservations before us. I thought that wasn't right. What's the point in making reservations months in advance if a person can walk up & get in before you while you've been waiting to be seated, seems unfair. However, we didn't have that issue in the other parks, only MK.
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