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Old 08-25-2011, 02:32 PM   #1
connorlevismom


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Phone call from MS today?

I had this message on my phone that sounded rather strange. The guy said he was calling from DVC and that there was a mistake that was made with our account that they needed to correct it. He said I needed to call him back so that they could get it fixed.

It sounded fishy to me. Has anyone had this type of phone call? I cannot imagine what would be wrong. We have been members since 2004 so I would have thought it would have been caught by now, if there was a mistake somewhere.

Kristine
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Old 08-25-2011, 02:39 PM   #2
Tinks "SS"
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i would call member services and let them you that you received that call and give them the number that was given. i wouldn't call that number but alert MS cause there may be a new scam trying to start. Hopefully, they can stop it before they get anyone.
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Old 08-25-2011, 02:52 PM   #3
disneynutz


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Call them back and see who it is. Do not give out any info and let us know what they say.

Bill
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Old 08-25-2011, 07:09 PM   #4
tbay
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please let us know how you made out when you callled member services
sounds weird to me
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Old 08-25-2011, 07:16 PM   #5
webcs
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they called us in the late winter to tell us about the changes to the benefits, so not unheard of that they call. but yeah, be careful!!
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Old 08-25-2011, 08:43 PM   #6
Dean
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Several reported this type of call recently. It turned out to be guide changes. The messages varied but tended to be misleading and ones that engendered concern.
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Old 08-26-2011, 11:00 AM   #7
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Quote:
Originally Posted by Dean View Post
Several reported this type of call recently. It turned out to be guide changes. The messages varied but tended to be misleading and ones that engendered concern.
I agree. I had a similar call several months ago that there was a change to my account. Made me very nervous.
But it was our new guide introducing herself.
Funny message though
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Old 08-26-2011, 12:22 PM   #8
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I had a call roughly 2 to 3 weeks ago, my new guide. She introduced herself, asked if I was considering adding on, mentioned Hawaii.
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Old 08-27-2011, 09:31 PM   #9
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Quote:
Originally Posted by Dean View Post
Several reported this type of call recently. It turned out to be guide changes. The messages varied but tended to be misleading and ones that engendered concern.
Same situation here. When I tried to call back first thing in the morning, all I got was voice mail with no indication of who this person was. I tried every half hour all day long. You wouldnt imagine all the bad senarios I conjured up in my head during the day. I finally got through at 3:00pm and had a big sigh of relief when it turned out to be a new guide introducing herself(Kathy Conforti).
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Old 08-28-2011, 01:17 AM   #10
DizDays
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ConnorLevisMom - did you ever call MS or respond to the message? We're curious to hear what they said. Let us know when you get a chance.
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Old 08-28-2011, 09:46 AM   #11
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call member services and check it out
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