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Old 08-07-2011, 11:44 AM   #1
hazelandannie
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Lifetime free refill resort mugs

I recently found 4 old mugs from Dixie Landings in the back of the cupboard.
We were sure they were purchased as lifetime refills for the one resort but after trawling the Internet for clarification we thought we must have miss understood.

So emailed Disney and thought I would let everyone know the official response incase they have the same mugs. I'm now going to take mine on future trips and benefit from my original deal... I'm not being a cheapskate just making the most of what was offered way back.

Here's the email below

Thank you for contacting us at Walt Disney World Guest Services.

My sincere apologies in misunderstanding the type of mug you were
referencing. The larger mugs that were sold approximately 10 years and
back, are indeed lifetime mugs. They have a red top, and handle and I
believe have Briar Fox, Briar Rabbit and Bear on them. I confirmed with
the Food and Beverage Team at Port Orleans Riverside Resort and they
were very enthusiastic that yes indeed you will be able to use these in
your future visit.
If for any reason you encounter any challenges while at the resort
please do not hesitate to contact my offices.

We look forward to your future visit and hope you have a magical time.
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Old 08-07-2011, 01:16 PM   #2
BridgetBordeaux
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That is really cool. Glad they will still work for you!
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Old 08-07-2011, 01:31 PM   #3
Jestocost
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Quote:
Originally Posted by hazelandannie View Post
I recently found 4 old mugs from Dixie Landings in the back of the cupboard.
We were sure they were purchased as lifetime refills for the one resort but after trawling the Internet for clarification we thought we must have miss understood.

So emailed Disney and thought I would let everyone know the official response incase they have the same mugs. I'm now going to take mine on future trips and benefit from my original deal... I'm not being a cheapskate just making the most of what was offered way back.

Here's the email below

Thank you for contacting us at Walt Disney World Guest Services.

My sincere apologies in misunderstanding the type of mug you were
referencing. The larger mugs that were sold approximately 10 years and
back, are indeed lifetime mugs. They have a red top, and handle and I
believe have Briar Fox, Briar Rabbit and Bear on them. I confirmed with
the Food and Beverage Team at Port Orleans Riverside Resort and they
were very enthusiastic that yes indeed you will be able to use these in
your future visit.
If for any reason you encounter any challenges while at the resort
please do not hesitate to contact my offices.

We look forward to your future visit and hope you have a magical time.
Nice if it's true, but I am hesitant to accept as 100% accurate info from a CM who doesn't know that it's Br'er Fox, Br'er Rabbit and Br'er Bear.
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Old 08-07-2011, 01:31 PM   #4
dmband
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Let us know how it works with the new computer system
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Old 08-07-2011, 01:33 PM   #5
wcpamotm
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Interesting to hear this! These are exactly the mugs we have from Dixie Landings.

Wonder if any of the other mugs we have are lifetime mugs?
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Old 08-07-2011, 01:49 PM   #6
Lynne M
 
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This thread is closed, with a reminder that all posts on the mug program are to be made to the Refillable Mug FAQ at the top of the board.
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