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Old 07-05-2011, 06:23 PM   #1
Earning My Ears
Join Date: Jan 2011
Location: Mass
Posts: 18

Stateside Concierge

Hello! Longtime lurker and first time poster here. My DH and I are on the 11/6 4-night on the Dream and are having a really disappointing experience with the stateside concierge team. To paraphrase Sue's response to our email, "your window opens on a Saturday so we can't assist you until Monday, so you should go online and make your own reservations", which begs the question of what's the point of the stateside concierge. You would think the stateside concierge team has the ability to work a little magic. Has anyone else had this experience?

Last edited by TheFish; 07-05-2011 at 06:32 PM. Reason: clarify
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Old 07-05-2011, 10:04 PM   #2
DVC Member since 1998
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Join Date: Feb 2003
Location: Florida
Posts: 2,765

First of all welcome to the DIS Boards!

Shoreside concierge only works Monday thru Friday. I know it is frustrating but since your booking window opens on a Saturday there is not much they can do until Monday. Concierge does have a hold on some bookings for excursions, Palo, spa, etc. You could always email them with your requests and asked them to book them on that Monday. If there is something you really want that might fill up, I would book it myself.

Personally, if it was me, I would do the bookings myself on the Saturday that my window comes open and then if I have issues with anything I would be on the phone to concierge on Monday morning.
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concierge, service

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