PORTOFINO BAY HOTEL Information

[RyGuy]

disneyholic family,

HRH does have a club lounge like PBH. It is much more convenient as it is located on the 7th floor with all the club rooms.

[*Flower*]

The Hard Rock isn't nearly as spread out as Portofino, but I've done concierge at HR, and I prefer Portofino (haven't done concierge there) because of the attitude.

Have fun!!

[disneyholic family]

hmm....wish i'd known that before..
well i'll call today and see if i can change the reservation...
somehow i doubt it as i'm sure they're booked solid considering it's a holiday weekend, but you never know...
if i can't change it, i'm sure we'll enjoy the portofino bay also...

[idlewoman1]

We just got back from a 2 week stay in Orlando and stayed at the Portifino for 4 days. We were in the East Wing, overlooking a garden which was just a short walk to one of the smaller pools. We loved the hotel and the boat taxi service was nice when it was running, (during lightning storms it doesn't run so you have to rely on the poor bus shuttle). Our only complaints were that the Gellato place has hours from 6:30 a.m. to 11:00 a.m. and then 4 till 11. If you arrive back from a day at the park and want something to snack on tough luck!!! ANd there are NO vending machines onsite, only a pay refrigerator in your room stocked with over proced food items and pop. The other restraunts for getting something quick close up too early as well, but other than that it was very nice. The main beach pool is very nice and the staff for serving drinks and food is very attentive. We got a AAA discount rate of $214 a night. Still pricey and you have a $6 per day self park charge if you have a rental car, which we thought should be included in the price. No laundry facilities for those staying longer than a few days, but you can walk the path to the Har Rock Hotel and use one of their 4 small washers, if available.

[Patch'sD]

Gellato or whatever the name is closes at 10:00 PM. SALs Deli which sells sandwichs, Pizza and some snacks closes at 11:00 PM, I think.

[714atuf]

Agree with idlewoman1, my one big complaint was that there was no where to get a snack when you get back from the park. Parks closed at 10 and Gelateria closed at 10. How many time can you eat pizza?


Question:

We had a wonderful time on our last trip in July and I wanted to write a letter telling someone how wonderful Pat at the front desk treated us. Who should I send that letter to?

[Motherfletcher]

Portofino Bay Hotel [PBH_Customer_Service@loewshotels.com]

[Motherfletcher]

I'm sorry a letter should go to:

Paul Leclerc, General Manager
The Portofino Bay Hotel
5601 Universal Blvd
Orlando, FL 32819-7888
407-503-1000

[thedisneymom]

Motherfletcher- If you could change/add anything to PBH club what would it be? I'm curious to see what your ideas are.

[Motherfletcher]

I would like the Club on the same floor as the room. I need some place to show off my silk One Fish, Two Fish pajamas. A common complaint is how far you have walk to get to the club.
I would change the nightly offering to include something hot that kids would eat like little corn dogs, hot dogs or mac and cheese. Maybe oatmeal in the morning. An ice cream social at night would be nice.
The sodas and water should be in large tubs on ice.
I would keep the club open until midnight since after the pool closes there isn't much to do at PBH. A 24 hour Apu's Kwik E Mart would make a killing!
I would spring for a separate buffet table so you could play pool anytime. Using the pool table for food reminds me of the Beverly Hillbillies.

[thedisneymom]

I am rolling on the floor laughing because I also have the one fish, two fish pj's! Yes, kids offerings would be nice. I also hated the pool table thing. The tepid water is to keep you from taking them to the parks I was told. Fooled them we asked for cups of ice at the counters. Kwik e mart! Too funny!

[Motherfletcher]

It's a good thing we weren't there at the same time. They would have kicked us and all 4 fishes out!

[thedisneymom]

I most certainly agree! I think having real cool themed pj's is so much fun and puts you in vacation mode. Wacko as it may seem to the concierge when you show up at dawn dressed in them.

[kuklamoo]

I'm leaving for PBH Aug. 17-20, anything I need to know? We are staying Club level with a 4 and 7 year old. I booked the hotel for my interests and relaxation, as we are staying 7 nights at the Swan in WDW right before that. Reading the posts make me a little nervous...

[Motherfletcher]

Housekeeping? Length of walk? Offerings? Restaurants? What is making you the most anxious?