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Old 03-25-2011, 01:55 PM   #826
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Quote:
Originally Posted by ifyourhappy View Post
Sorry, I may have read your quote wrong, but I was told HRH in Orlando is part of the Loews family? http://www.loewshotels.com/en/Hard-Rock-Hotel

Just trying to cover all my bases with my Loews discount.. I hate getting told conflicting information, it's so stressful!
Part of the Lowe's hotel chain.

NOT part of their loyalty reward program.

Quote:
hrh is not part of the loews hotels and you first program.
Bolded by me to clarify what macraven meant.
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Old 03-25-2011, 11:40 PM   #827
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Originally Posted by pilferk View Post
Part of the Lowe's hotel chain.

NOT part of their loyalty reward program.



Bolded by me to clarify what macraven meant.
AAAH ok, THANK YOU!! I didn't know what the "and you first program" was, so I just quoted the part I understood

I had a problem at a Loew's hotel and was given some compensation (they really go above and beyond!) and was told it could be used at a list of Loew's hotels. HRH was on the list, so I freaked when I read the 'it's not part of Loew's'... I think I need a few more courses in full sentence reading comprehension
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Old 03-25-2011, 11:50 PM   #828
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Originally Posted by ifyourhappy View Post
AAAH ok, THANK YOU!! I didn't know what the "and you first program" was, so I just quoted the part I understood

I had a problem at a Loew's hotel and was given some compensation (they really go above and beyond!) and was told it could be used at a list of Loew's hotels. HRH was on the list, so I freaked when I read the 'it's not part of Loew's'... I think I need a few more courses in full sentence reading comprehension


HRH has its own program, the All Access card.
Loews has the YouFirst program for guests.

all 3 hotels have the perks for onsite guests of using the express lines at the park, enter an hour early, pool hop, etc.

thanks for the back up pilferk.
i appreciate that.

you explained it well.
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Old 03-27-2011, 12:58 PM   #829
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I purchased the all access pass on-line and it said it would take 6 weeks to get the card. My trip starts May 9. If I don't get the actual card before we leave is there anyway to get a number or something to use or do you need to have the actual card in order to use the membership?

I guess I should have signed up a few weeks ago!
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Old 03-27-2011, 01:37 PM   #830
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Originally Posted by HLAuburn View Post
Just changed our April reservations from PBR to HRH and I had a couple questions...

1. Is there a place to grab a quick breakfast in the morning, something like Orchid Court at Royal Pacific?

2. What rooms/floors/buildings are "pet rooms" at HRH? My DD has a dog allergy and we want to make sure we avoid the pet rooms.

Thanks!
Yes there's a place for a quick breakfast. Don't remember the name but it's right next to The Kitchen restaurant, as you go out to the pool. You can't miss it. They have muffins, bagels, donuts, granola bars, yogurt, cereal. I think maybe even some fresh fruit.

No idea about the pet rooms, but I'm sure if you call the hotel and tell them of the allergy, they'll make sure you're put in the correct room.
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Old 03-27-2011, 01:38 PM   #831
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Yes there's a place for a quick breakfast. Don't remember the name but it's right next to The Kitchen restaurant, as you go out to the pool. You can't miss it. They have muffins, bagels, donuts, granola bars, yogurt, cereal. I think maybe even some fresh fruit.

No idea about the pet rooms, but I'm sure if you call the hotel and tell them of the allergy, they'll make sure you're put in the correct room.
Thank you!
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Old 03-27-2011, 06:46 PM   #832
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Originally Posted by YCFAN View Post
I purchased the all access pass on-line and it said it would take 6 weeks to get the card. My trip starts May 9. If I don't get the actual card before we leave is there anyway to get a number or something to use or do you need to have the actual card in order to use the membership?

I guess I should have signed up a few weeks ago!
When I ordered mine online a month or so ago, I got it in the mail that same week. I think I ordered it n Sat. and got it by Fri. So, I think you will be OK.
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Old 03-27-2011, 08:20 PM   #833
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When I ordered mine online a month or so ago, I got it in the mail that same week. I think I ordered it n Sat. and got it by Fri. So, I think you will be OK.
Thanks! Maybe I'll get it sometime next week!!!!
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Old 03-29-2011, 09:32 PM   #834
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Does anyone know if you can present your all access pass upon check-in to get the welcome gift and or upgrade? I already made my reservations before I purchased my membership. I thought also about calling now and trying to do it. Any thoughts?
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Old 03-29-2011, 09:39 PM   #835
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Does anyone know if you can present your all access pass upon check-in to get the welcome gift and or upgrade? I already made my reservations before I purchased my membership. I thought also about calling now and trying to do it. Any thoughts?
I'd love to know this as well. Got my card yesterday in the mail!!!! It only took less than one week to get it.
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Old 03-29-2011, 09:53 PM   #836
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I'd love to know this as well. Got my card yesterday in the mail!!!! It only took less than one week to get it.
Glad you got it so fast! Where in NC are you?
I would like to know about the upgrade thing too. I aalso mad my reservation before I got the card.
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Old 03-29-2011, 10:15 PM   #837
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if you booked at a garden view, the pool view would be the upgrade.

there are no upgrades from a standard room to a suite with the AA program.

you can get the upgrade only if rooms are available at the time you check in.


show your all access card for this.
it will help.

one time i tried to upgrade at check in but no rooms available for it.

i asked to be put on a wait list for the next available room during my stay.

i was booked for 7 days there.

on day #3, i was informed an upgrade would be available and i could be moved to it later that day.
i took it.


ask about the free welcome gift with your AA card when you check in.

years past i received the special cd for that.

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Old 03-30-2011, 06:16 PM   #838
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Glad you got it so fast! Where in NC are you?
I would like to know about the upgrade thing too. I aalso mad my reservation before I got the card.
I live in Lumberton but grew up in Maysville. I'm assuming that's UNC-Wilmington in your sign on name.
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Old 03-30-2011, 06:18 PM   #839
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Originally Posted by macraven View Post
if you booked at a garden view, the pool view would be the upgrade.

there are no upgrades from a standard room to a suite with the AA program.

you can get the upgrade only if rooms are available at the time you check in.


show your all access card for this.
it will help.

one time i tried to upgrade at check in but no rooms available for it.

i asked to be put on a wait list for the next available room during my stay.

i was booked for 7 days there.

on day #3, i was informed an upgrade would be available and i could be moved to it later that day.
i took it.


ask about the free welcome gift with your AA card when you check in.

years past i received the special cd for that.

Thank you for the information. We are booked in the Graceland Suite so no upgrades..... It's good to know for the future though. I also was interested to see if we'd be eligible for the welcome gift. That's good news!

By the way, thanks for all the help and information you give on the Universal forums.
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Old 03-30-2011, 07:05 PM   #840
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GRACELAND Suites.........


woo.....wee................




i am sure you will get the most excellent service .......







sorry you are gonna lose out on the upgrade...............


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