Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Budget Board
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 05-03-2011, 02:11 PM   #1
BuzznBelle'smom
There are tomato-ey paw prints all around the stove
I've never had it burn, and I do this regularly
 
Join Date: Mar 2002
Location: NH
Posts: 3,881

Disney Store ?--Can you return a ticket?

Here's the deal--my MIL, bless her heart, got it into her head to buy DD(almost)8 a WDW park pass for her birthday. So MIL went to the Disney Store and purchased a 6-day park-hopper (possibly non-expiring), for DD to use on our trip this summer. The problem is, I have no idea why MIL did this--I had already purchased 10-day passes for our family of 6 for this trip. So, leaving aside my concerns about MIL's faculties, she is now in possesion of a 6-day child's ticket that we have no use for.

MIL saved the receipt, and went back to the store today, to try to see if she could exchange it for a gift card or Disney Dollars, to give to DD for her birthday. The employee refused to exchange the ticket. Is this right? The ticket hasn't left New Hampshire, never been "activated" (neither have the 10-day ones, they're in my trip file). I can't believe they wouldn't exchange an unused pass. The CM told MIL to try doing it at the parks (?). I think the CM was jus tlazy--and she was the only one in the store at the time, so MIL coudln't appeal to anyone else.

I suggested MIL try again at another time, with another employee. But, does anyone know their policy on this? We only go to WDW every other year--DD will need an adult ticket next time, and we never get park hoppers. However, we coudl potentially get some use out of the ticket in 2 years for DS5.

Any input greatly appreciated. And no, I'm NOT giving away the ticket--worst case, we'll save it, or MIL will donate it to a charity auction.
BuzznBelle'smom is offline   Reply With Quote
Old 05-03-2011, 02:17 PM   #2
lisajl
This is our dog Chloe!
I am not sure I want drool all over the keyboard!
A very merry unbirthday to us all!!!
 
lisajl's Avatar
 
Join Date: Sep 2002
Location: Ohio
Posts: 5,361

I don't believe you can return it.
__________________
lisajl is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 05-03-2011, 02:29 PM   #3
Marionnette
Wishing On A Star
I stop in the middle and make others step over me while pretending not to understand English
 
Marionnette's Avatar
 
Join Date: Sep 2009
Location: Pleasure Island
Posts: 6,750

Quote:
Originally Posted by BuzznBelle'smom View Post
Here's the deal--my MIL, bless her heart, got it into her head to buy DD(almost)8 a WDW park pass for her birthday. So MIL went to the Disney Store and purchased a 6-day park-hopper (possibly non-expiring), for DD to use on our trip this summer. The problem is, I have no idea why MIL did this--I had already purchased 10-day passes for our family of 6 for this trip. So, leaving aside my concerns about MIL's faculties, she is now in possesion of a 6-day child's ticket that we have no use for.

MIL saved the receipt, and went back to the store today, to try to see if she could exchange it for a gift card or Disney Dollars, to give to DD for her birthday. The employee refused to exchange the ticket. Is this right? The ticket hasn't left New Hampshire, never been "activated" (neither have the 10-day ones, they're in my trip file). I can't believe they wouldn't exchange an unused pass. The CM told MIL to try doing it at the parks (?). I think the CM was jus tlazy--and she was the only one in the store at the time, so MIL coudln't appeal to anyone else.

I suggested MIL try again at another time, with another employee. But, does anyone know their policy on this? We only go to WDW every other year--DD will need an adult ticket next time, and we never get park hoppers. However, we coudl potentially get some use out of the ticket in 2 years for DS5.

Any input greatly appreciated. And no, I'm NOT giving away the ticket--worst case, we'll save it, or MIL will donate it to a charity auction.
Tickets are non-refundable. There's no way for the store to be able to tell if the ticket is unused. The store CM was sticking to the rules. I wouldn't try to push it with another store CM. They aren't allowed to refund tickets.

You can try to sell it to a friend or family member. Or you can save it for another trip. There should be no problem with upgrading it to an adult ticket for your daughter if she is 10 or older on your next trip as long as it is unused.
__________________
Opinions, suggestions and comments are based on my own experience and should not be regarded as the absolute and only possible outcome of any situation.
Your mileage may (and probably will) vary.





Marionnette is offline   Reply With Quote
Old 05-03-2011, 02:35 PM   #4
GoofyMomInOhio
DIS Veteran
 
GoofyMomInOhio's Avatar
 
Join Date: Apr 2007
Location: Ohio
Posts: 989

Quote:
Originally Posted by BuzznBelle'smom View Post
Here's the deal--my MIL, bless her heart, got it into her head to buy DD(almost)8 a WDW park pass for her birthday. So MIL went to the Disney Store and purchased a 6-day park-hopper (possibly non-expiring), for DD to use on our trip this summer. The problem is, I have no idea why MIL did this--I had already purchased 10-day passes for our family of 6 for this trip. So, leaving aside my concerns about MIL's faculties, she is now in possesion of a 6-day child's ticket that we have no use for.

MIL saved the receipt, and went back to the store today, to try to see if she could exchange it for a gift card or Disney Dollars, to give to DD for her birthday. The employee refused to exchange the ticket. Is this right? The ticket hasn't left New Hampshire, never been "activated" (neither have the 10-day ones, they're in my trip file). I can't believe they wouldn't exchange an unused pass. The CM told MIL to try doing it at the parks (?). I think the CM was jus tlazy--and she was the only one in the store at the time, so MIL coudln't appeal to anyone else.

I suggested MIL try again at another time, with another employee. But, does anyone know their policy on this? We only go to WDW every other year--DD will need an adult ticket next time, and we never get park hoppers. However, we coudl potentially get some use out of the ticket in 2 years for DS5.

Any input greatly appreciated. And no, I'm NOT giving away the ticket--worst case, we'll save it, or MIL will donate it to a charity auction.
Maybe try calling the Disney Store and asking them. You could always call another location so you don't get the same CM. I'm not sure if they can be returned but the ticket can be upgraded to an adult ticket when you go the next time.
__________________
Kelly (Me) DH: DS16 DD15 DD11: Sarah (puppy) Diesel (bunny)
GoofyMomInOhio is offline   Reply With Quote
Old 05-03-2011, 02:54 PM   #5
bumbershoot
DIS Veteran
 
bumbershoot's Avatar
 
Join Date: Mar 2007
Location: Tacoma WA
Posts: 44,340

Tickets can't be refunded.

DH bought DS and me one-day tickets to Disneyland, online, around 12 hours before we were going to use them. Around 6 hours before we were going to use them, stomach flu hit DS and we weren't going anywhere.

Non-returnable, non-refundable.

(and worse, with Disneyland, the tickets DO expire even without using them, though they sometimes let you have the price you paid as credit towards a new ticket, and if the price goes up between purchase and use I'll have to pay the difference...so we *have to* use them by December 31st!)
__________________

Made weight goal 1yr8m8days after starting...currently maintaining 85 lb loss thanks to Weight Watchers!
bumbershoot is online now   Reply With Quote
Old 05-03-2011, 03:08 PM   #6
mcorbo
Just tag me the DUH Master...
 
mcorbo's Avatar
 
Join Date: Jan 2001
Location: Joisey
Posts: 791

Yes, passes can not be returned or exchanged. Passes purchased there are activated at the register, and they have no way of knowing if the pass was already used or not.
__________________
Mike


mcorbo is offline   Reply With Quote
Old 05-03-2011, 03:29 PM   #7
BuzznBelle'smom
There are tomato-ey paw prints all around the stove
I've never had it burn, and I do this regularly
 
Join Date: Mar 2002
Location: NH
Posts: 3,881

Why would they activte a pass at the register? Isn't it activated when you first get to WDW? The ones I got (at AAA) are 10-day expiring tickets--why would they be activated in NH in April, when I'm going in July? Unless "activated" means something other than "start the clock ticking".

Good to know about possibly upgrading in the future. We never get parek hoppers, but it could put a huge dent in the cost of a ticket to make it an adult one on a future trip.
BuzznBelle'smom is offline   Reply With Quote
Old 05-03-2011, 03:45 PM   #8
Claire&TheBoys
The Queen of the Castle!
 
Claire&TheBoys's Avatar
 
Join Date: Feb 2007
Location: Sunny Florida
Posts: 5,598

Quote:
Originally Posted by BuzznBelle'smom View Post
Why would they activte a pass at the register? Isn't it activated when you first get to WDW? The ones I got (at AAA) are 10-day expiring tickets--why would they be activated in NH in April, when I'm going in July? Unless "activated" means something other than "start the clock ticking".

Good to know about possibly upgrading in the future. We never get parek hoppers, but it could put a huge dent in the cost of a ticket to make it an adult one on a future trip.
Regular MYW tickets are "live" tickets. All you have to do is walk through the turnstyle with it to use it. There is nothing about the ticket that will look different between being unused and used. You don't have to "activate" it. There is no way to tell by looking at it whether it's been used. The "clock starts ticking" when the ticket goes through the turnstyle and it will expire 14 days after the first use.

To clarify, you may have seen that some tickets, like the Military Salute tickets, have to be "activated" at WDW. That is because they limit how many tickets can be tied to each servicemember, and proper ID must be presented to make the tickets usable. Also, any annual pass product has to be activated at WDW - your name and address are tied to those. The MYW tickets you buy at the Disney Store, or any authorized reseller, are "live" tickets that are valid exactly as they are sold.
__________________
Claire Married 17 years to With (12) and (8)


"You see, it's just like I told you. Wishes can come true, if you believe in them with all your heart. And the best part is, you'll never run out of wishes. They're shining deep down inside you... because that, my friends, is where the magic lives."

More than 25 trips to Disney World since age 4, including:
Jan 2014: OKW - Feb 2013 (DPHM): CSR - Sept 2012: Pop - Nov 2011: Pop - May 2011: CSR - Jan 2011: All-Star Sports - May 2010: Pop Century - Nov 2009: Wilderness Lodge - May 2009: Shades of Green -
Aug/Sept 2008: CSR - Jan 2008: POFQ - Sept 2007: CSR - Sept 2004: FWCabins - Sept 2003: CSR - Jan 1997: Honeymoon at Westgate - Plus many trips as a child at FW!
Claire&TheBoys is offline   Reply With Quote
Old 05-03-2011, 04:08 PM   #9
StitchandPooh'sMom
Now if only I could think of something witty to say . . .
 
StitchandPooh'sMom's Avatar
 
Join Date: Feb 2006
Location: Wilmington, NC
Posts: 6,594

OP, did you buy your 10-day passes as part of a package, or do you already have them in your hands (from the Disney Store or a discounter)? If the tickets are part of a package to be obtained at check-in and you are not within 45 days of your arrival, you can modify your package.

If you are not within 45 days, you can change all the tickets in your package to one day passes, then upgrade everyone's ticket except your DD's to a 10-day pass once you arrive. Then you will have one one-day pass left over to hang onto until your next trip.

You can probably upgrade your DD's ticket to a ten-day ticket when you arrive. The problem is that a 6-day hopper (with or without no-expiration) costs more than a 10-day base ticket, so I don't think they will refund the difference if you wanted to drop the hopper.
StitchandPooh'sMom is offline   Reply With Quote
Old 05-03-2011, 04:17 PM   #10
ctjsowens
Mouseketeer
 
ctjsowens's Avatar
 
Join Date: Apr 2006
Location: Kings Mountain NC
Posts: 278

They have to activate them at the store or they would be unusable when you get to the park. They are ready to be used but the clock doesnt start ticking until you use them the first time. I would just hang on to it and use it toward a future trip to Disney. One less ticket to buy next time!
__________________
Mar 2001- Our first trip to Disney @POR
July 2005- 4th of July @ Contemporary
July 2007- WL
June 2009- WL
June 2010 18th-25th Poly CL
June 2011 15th-22nd WL
Apr 2013 25th-27th Offsite
Nov 2013 22nd-29th Dolphin
ctjsowens is offline   Reply With Quote
Old 05-03-2011, 06:22 PM   #11
BuzznBelle'smom
There are tomato-ey paw prints all around the stove
I've never had it burn, and I do this regularly
 
Join Date: Mar 2002
Location: NH
Posts: 3,881

Thanks, everyone. Our tickets aren't part of a package--I bought them at AAA because there's a slight discount, and NH has no sales tax.

I will call MIL and tell her that the ticket can't be refunded. She may choose to donate it to a charity auction, or she may give it to us for a future trip. If I can apply it towards our next trip (2013), DD will be an "adult" and need a pricier ticket.

I'm still a little stunned tht MIL bought this ticket "just like you wanted!"

So, I guess "activated" at The Disney Store is kind of like putting money on a gift card--if you take a gift card from Target, it's worthless until they load it. The ticket is loaded, but the clock doesn't start until it passes through the turnstiles for the first time--correct?
BuzznBelle'smom is offline   Reply With Quote
Old 05-03-2011, 08:19 PM   #12
southern_redhead
DIS Veteran
 
southern_redhead's Avatar
 
Join Date: Jul 2010
Posts: 1,285

Wow, bless your heart OP (don't MIL's sometimes confound you? LOL) It was VERY generous of her, though, so at least you know she really wanted to get your DD something nice

I would verify with Disney that you could save the ticket to be used in 2 years and then either use it for your son or pay the upgrade for your daughter. I'd just thank MIL profusely and let her know it is going to be "priceless" for your next trip as it will save you money...

When she said "just like you wanted" - did you put out the idea of giving your children gift cards to use at Disney? Perhaps she got confused and thought you meant you were using them to get INTO Disney, saw the tickets, and thought "Aha!" Or, maybe, she was just confused in general (but, still, very generous gift so I'd count myself lucky LOL)
__________________
southern_redhead is offline   Reply With Quote
Old 05-03-2011, 09:43 PM   #13
sissy_ib
DIS Veteran
 
sissy_ib's Avatar
 
Join Date: Feb 2010
Posts: 5,765

Since the ticket is already purchased I would save it for a future trip. You said your DS will still be considered a child for a few more years so he can use it.
__________________
sissy_ib is offline   Reply With Quote
Old 05-04-2011, 05:32 AM   #14
ChattaAlley
DIS Veteran
 
ChattaAlley's Avatar
 
Join Date: Mar 2011
Location: Chattanooga, TN
Posts: 756

Personally, knowing you can not get a refund I would take the ticket and place on Ebay and sell it for what MIL paid. I have bought a park hopper on Ebay before with no problems. I believe it would sell fast. You could also put on Craigslist.
__________________
Allison

With a little bit of PixieDust anything is possible . . .
ChattaAlley is offline   Reply With Quote
Old 05-04-2011, 06:01 AM   #15
BuzznBelle'smom
There are tomato-ey paw prints all around the stove
I've never had it burn, and I do this regularly
 
Join Date: Mar 2002
Location: NH
Posts: 3,881

I'll call MIL today and give her the bad news. I don't know if she'll want us to hang on to the ticket, or if she'll donate it to a charity auction she knows is coming up. That's her call.

As to the whole "what was she thinking?" question--I honestly don't know where this came from. She knew we were planning this big WDW trip for July--since there are 6 of us, we go every other year, for two weeks, rent a house, do Universal as well, etc. But, I never asked her to buy tickets or anything else for the trip. I have 4 kids, with birthdays in Feb., April, May, and June. She only bought a ticket for the May kid. Seriously, I'm dumbfounded. MIL is typically very generous with my kids--to the point where we disagree about it, sometimes--I don't see the point in giving a 4yo $200 for Christmas, for example, but she does it anyway (and I put most of the money in the bank for him). But, cash I can deal with, this ticket thing is a real head-scratcher.

P.S. MIL just turned 80, and we worried about her grip on reality before this ticket thing. But, what can you do?
BuzznBelle'smom is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 12:58 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.

You Rated this Thread: