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Old 06-01-2011, 05:08 PM   #1
mjaclyn
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Questions About Dreams Unlimited Travel

I've used Dreams for my last 3 vacations and have another two booked through them coming up. I just noticed that there is no phone number available to call in case of an emergency. Does anyone know why? There have been a number of times I've gotten a delayed response from my agent because she's been unavailable. It hasn't been an issue yet, but what if something happens on my trip and I have to get in touch with someone immediately? It's a little unnerving...

Just wanted to add.. I have no complaints about my agent. The times she has been unavailable it's because she's been in WDW herself, but it's still a little concerning to think something might go wrong with my reservation and I could potentially be unable to reach her for hours.
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Old 06-01-2011, 06:00 PM   #2
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If you look on your reservation, there is a toll free number you can use to contact them.

I think they don't post it online so that people wanting quotes will have to use the proper form to obtain one.
Then, once you are a customer and have a reservation, they give you the phone number.

I am not posting it here since they don't post it online- but go into Client Services and go into your reservation. The phone number is below the information box and right below our agents name and email.
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Old 06-01-2011, 06:09 PM   #3
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Is that an information number? I thought it was only to make payments...
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Old 06-01-2011, 06:59 PM   #4
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Quote:
Originally Posted by mjaclyn View Post
Is that an information number? I thought it was only to make payments...
It's also an information number.
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Old 06-01-2011, 08:34 PM   #5
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Ok thanks! That makes me feel better...
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Old 06-02-2011, 12:59 PM   #6
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The number in your Client Services area is for payments, questions, information and emergencies. Voice mails are checked on a regular basis 24-hours a day, even after the office is technically closed, in case a client needs to contact us after hours.

If you are waiting a long time for a response from your agent the folks who answer the phones can also get your agent a message very quickly.

The toll free number for Dreams Unlimited Travel is 1-888-374-0494

If anyone has any issues or problems with their agent or anyone at Dreams Unlmited Travel please feel free to email me at John@DreamsUnlimitedTravel.com
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