06-01-2011, 04:08 PM
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#1 |
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Currently in Wonderland
Join Date: Dec 2003
Location: New York
Posts: 1,646
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Questions About Dreams Unlimited Travel
I've used Dreams for my last 3 vacations and have another two booked through them coming up. I just noticed that there is no phone number available to call in case of an emergency. Does anyone know why? There have been a number of times I've gotten a delayed response from my agent because she's been unavailable. It hasn't been an issue yet, but what if something happens on my trip and I have to get in touch with someone immediately? It's a little unnerving...
Just wanted to add.. I have no complaints about my agent. The times she has been unavailable it's because she's been in WDW herself, but it's still a little concerning to think something might go wrong with my reservation and I could potentially be unable to reach her for hours.
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06-01-2011, 05:00 PM
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#2 |
 DIS Veteran Join Date: Jan 2007
Location: South Jersey
Posts: 2,187
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If you look on your reservation, there is a toll free number you can use to contact them.
I think they don't post it online so that people wanting quotes will have to use the proper form to obtain one. Then, once you are a customer and have a reservation, they give you the phone number. I am not posting it here since they don't post it online- but go into Client Services and go into your reservation. The phone number is below the information box and right below our agents name and email.
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Linda
 / John (DH)  / DS25  / DS22 WDW Character Attendant! |
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06-01-2011, 05:09 PM
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#3 |
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Currently in Wonderland
Join Date: Dec 2003
Location: New York
Posts: 1,646
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Is that an information number? I thought it was only to make payments...
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06-01-2011, 05:59 PM
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#4 | |
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Kelvis
Above the Pearls Below the Crown .gif) Such a tease! Join Date: Jun 2005
Location: Central Florida
Posts: 8,288
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Quote:
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06-01-2011, 07:34 PM
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#5 |
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Currently in Wonderland
Join Date: Dec 2003
Location: New York
Posts: 1,646
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Ok thanks! That makes me feel better...
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06-02-2011, 11:59 AM
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#6 |
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Genius
Join Date: Dec 1999
Location: Orlando, FL
Posts: 2,601
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The number in your Client Services area is for payments, questions, information and emergencies. Voice mails are checked on a regular basis 24-hours a day, even after the office is technically closed, in case a client needs to contact us after hours.
If you are waiting a long time for a response from your agent the folks who answer the phones can also get your agent a message very quickly. The toll free number for Dreams Unlimited Travel is 1-888-374-0494 If anyone has any issues or problems with their agent or anyone at Dreams Unlmited Travel please feel free to email me at John@DreamsUnlimitedTravel.com
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