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Old 11-20-2011, 07:46 PM   #766
jk and ek
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Quote:
Originally Posted by WebmasterJohn View Post
Credentails are starting to go out. It is a huge project and not all credentials will go out at once. This means that some will get there's before others...and panic will ensue.

Since we are sending them all via Priority mail it should not take more than 3 - 5 business days from the date they are mailed for you to receive them. It is my goal to make sure they are sent in time to reach everyone by the 10th.

If you do not get your credentials in time we do not have a way to get you new ones before the event.

If you do not get them let me know and I will refund your money but you will also be taken off the list for the party.

Sory to sound so harsh but that's the best I can offer.
harsh isn't the word i'd use, but it's not very reassuring to say that if we don't get them in time (something not in our control) that we are SOL. i am feeling really hopeful that ours will arrive in time, but it feels like it's going to be cutting it real close (they have to arrive by the 3rd for us to get them in time before we leave on our trip AND with thanksgiving this week, mail is going to be slower).
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Old 11-20-2011, 08:16 PM   #767
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Typo in my last post - meant to say my goal if for everyone to get them no later than the 1st of December.
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Old 11-20-2011, 08:17 PM   #768
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Originally Posted by dansyr2514 View Post
I'm not worried about mine because I won't be leaving until the 9th. However, just a thought for those that are arriving earlier. I'm not sure of the details of what the credentials are but maybe they can be copied and faxed to you. If someone can check your mail, maybe they can do that for you. Maybe John could respond if that would be a feasible option. Since they are being sent now...I'm sure we would all receive them before we leave.
Credentials cannot be altered or reproduced.
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Old 11-20-2011, 08:23 PM   #769
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Originally Posted by WebmasterJohn View Post
Typo in my last post - meant to say my goal if for everyone to get them no later than the 1st of December.
Thank goodness! You were scaring me. We're leaving on the 3rd. I'm sure everyone will get them in time and it will be a fantastic event. Thanks John.
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Old 11-20-2011, 08:26 PM   #770
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Quote:
Originally Posted by WebmasterJohn View Post
Typo in my last post - meant to say my goal if for everyone to get them no later than the 1st of December.
Thank you so much for clarifying.
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Old 11-20-2011, 08:32 PM   #771
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Quote:
Originally Posted by WebmasterJohn View Post
Typo in my last post - meant to say my goal if for everyone to get them no later than the 1st of December.
haha thank you so much for clarifying!!!
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Old 11-20-2011, 11:12 PM   #772
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We're leaving on the 3rd as well so if the credentials arrive on the 1st we should be good. I'm grateful to everyone who is managing the logistics of this event. I can't imagine the amount of work it must involve.
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Old 11-21-2011, 12:24 AM   #773
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Originally Posted by WebmasterJohn View Post
Typo in my last post - meant to say my goal if for everyone to get them no later than the 1st of December.
I hope they arrive on the 1st. My flight leaves on the 2nd.

Please arrive on the 1st....
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Old 11-21-2011, 08:02 AM   #774
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Since we cannot wear Corey's design at DAP, I have found the perfect DAP clothing!!! (Pete, cover your eyes! They will burn after you see this)



Can you imagine a gaggle of us walking into HP in that outfit! Just add a set of Lime Green Mickey Ears or a set of Balloons on your head to complete the outfit!


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Old 11-21-2011, 03:49 PM   #775
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Originally Posted by WebmasterJohn View Post
If you do not get your credentials in time we do not have a way to get you new ones before the event.

If you do not get them let me know and I will refund your money but you will also be taken off the list for the party.

Sorry to sound so harsh but that's the best I can offer.
"So, Mrs. Smith, my apologies for the problems with your surgery, but I will issue you a parking refund. How is that?" Seriously? FWIW, I hope there are no issues, but this sounds like poor planning. I hope you are using delivery confirmation, and am surprised you have NO WAY of replacing credentials (in the unlikely event there are issues). I'm guessing you realize people are traveling THOUSANDS of miles ... making airline, hotel, and car rental plans ... most of which are not refundable (in the event there is an issue with credentials).

This reminds me of a similar situation where there was a problem with a cruise reservation, and the resolution was to transfer the booking to DCL.


To me, each sounds line abandonment of customer service.
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Old 11-21-2011, 04:32 PM   #776
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Quote:
Originally Posted by sdlong329 View Post
"So, Mrs. Smith, my apologies for the problems with your surgery, but I will issue you a parking refund. How is that?" Seriously? FWIW, I hope there are no issues, but this sounds like poor planning. I hope you are using delivery confirmation, and am surprised you have NO WAY of replacing credentials (in the unlikely event there are issues). I'm guessing you realize people are traveling THOUSANDS of miles ... making airline, hotel, and car rental plans ... most of which are not refundable (in the event there is an issue with credentials).

This reminds me of a similar situation where there was a problem with a cruise reservation, and the resolution was to transfer the booking to DCL.


To me, each sounds line abandonment of customer service.
I consider your post to be in very poor taste and I certainly do not share your view. If, by some chance, someone leaves before the credentials arrive, nothing prevents them from arranging to have the credentials forwarded to them at WDW. FedEx and UPS are still around especially if, as you imply, attending DISapalooza is as important as a medical procedure.

It would be well-nigh impossible for John to anticipate every single contingency that might happen to one of the several hundred guests that are planning to attend.
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Old 11-21-2011, 05:15 PM   #777
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I think people are getting themselves extremely worked up about something that hasn't happened and probably won't. Maybe get nervous if it's closer to your trip.
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Old 11-21-2011, 05:18 PM   #778
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Quote:
Originally Posted by sdlong329 View Post
"So, Mrs. Smith, my apologies for the problems with your surgery, but I will issue you a parking refund. How is that?" Seriously? FWIW, I hope there are no issues, but this sounds like poor planning. I hope you are using delivery confirmation, and am surprised you have NO WAY of replacing credentials (in the unlikely event there are issues). I'm guessing you realize people are traveling THOUSANDS of miles ... making airline, hotel, and car rental plans ... most of which are not refundable (in the event there is an issue with credentials).

This reminds me of a similar situation where there was a problem with a cruise reservation, and the resolution was to transfer the booking to DCL.


To me, each sounds line abandonment of customer service.
Gosh...it's stuff like this that makes doing things like this so much fun.
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Old 11-21-2011, 05:25 PM   #779
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Originally Posted by sdlong329 View Post
What buses? If you have a reservation with them now ... just call the same place you booked with. If you booked through DCL ... call DCL. If you booked through T/A, call T/A. If you booked a private motorcoach shuttle ... call them direct.

Hi, sdlong329. On the first post of this thread, bus transportation was offered from WDW to Universal's WWoHP and then updated as shown below as the plans were finalized:

Quote:
Originally Posted by WebmasterJohn View Post
SIGN UP NOW FOR THIS EVENT!!!

UPDATE 10/24/2011
Event Registration will close 10/28/2011 at midnight Eastern Time


We are planning on providing transportation from WDW to Universal for those that do not have a car. There will be a cost for this and I do not have any details yet on where the buses might depart from or the timing.


If people want to drive they can do so. Folks staying at a Universal resort can even walk. I do not have any details on how late the resort transportation/boats will be running that evening at Universal but my guess is they will be running as CityWalk will be open at that time.



UPDATED 10/26/2011

Transportation from WDW to the Event


Transportation Registration is now closed


We have contracted with the bus company for transportation to/from the event. Details are below.


Please note that the bus company WILL NOT provide us with a guaranteed time of pick up at each hotel, just a start time and estimated time of arrival at the event. In addition, they cannot provide us with a 'route schedule' for the buses, just when the buses will start running.


We ask that everyone be at their respective resorts and ready to go at the start time of the transportation process which is 8:00PM. The buses will not wait for late arrivals.


Also, the resorts HAVE NOT been informed of our event or about the buses. Please do not ask at the resort where/when to meet the buses as they will not know.


We will be sending out this same information with your credentials but if you know of someone who does not read the boards who is planning on taking transportation please point them to this post.


We will have 3 buses, one for each 'route' listed below. Buses will begin picking up passengers at 8:00PM for an estimated arrival time at USO of between 9:00 and 9:30PM.


Please note that it should not take an hour and half to get to Universal property but we want to give enough time for the buses to load all passengers and arrive before the event actually starts, taking into account possible traffic and unforeseen delays.


Passengers will arrive at a backstage area at Universal where there will be a waiting area prior to event commencement. Universal employees will direct you where to go when you arrive.


Please make sure you are at the resort and ready to board the bus at 8:00PM even though the bus may not be at your resort at that time.


Here are the bus 'routes' as well as where to meet the bus at each resort:


Bus 1
Boardwalk - Convention Entrance
Swan/Dolphin - Dolphin Convention Entrance
Yacht/Beach Club - Yacht Convention Entrance
All Stars - All Star Sports Main Lobby – Outer Loop
Animal Kingdom Lodge – Main Lobby, Outer Lane


Bus 2
Pop Century – Main Lobby, Outer Lane
Old Key West – Main Lobby, Outer Lane
Port Orleans – Main Lobby, Outer Lane
Caribbean Beach – Main Lobby, Outer Lane


Bus 3
Grand Floridian - Convention Entrance
Polynesian – Main Lobby, Outer Lane
Contemporary – Main Lobby, Outer Lane
Wilderness Lodge – Main Lobby, Outer Lane


After the event buses will begin boarding at 11:30PM to transport guests back to your resort. All three buses will depart at midnight. The buses must leave exactly at midnight or we will incur an additional charge so please make sure you are on the bus and ready to go well in advance of midnight. You will get the buses at the end of the evening in the same location where they left you off and there will be Universal employees available to direct you.
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Old 11-21-2011, 05:48 PM   #780
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Quote:
Originally Posted by sdlong329 View Post
"So, Mrs. Smith, my apologies for the problems with your surgery, but I will issue you a parking refund. How is that?" Seriously? FWIW, I hope there are no issues, but this sounds like poor planning. I hope you are using delivery confirmation, and am surprised you have NO WAY of replacing credentials (in the unlikely event there are issues). I'm guessing you realize people are traveling THOUSANDS of miles ... making airline, hotel, and car rental plans ... most of which are not refundable (in the event there is an issue with credentials).

This reminds me of a similar situation where there was a problem with a cruise reservation, and the resolution was to transfer the booking to DCL.


To me, each sounds line abandonment of customer service.
Hi, sdlong329. I usually go to WDW every December and this year I was leaving on Monday, November 28, 2011.

I knew with the previous weekend and Thursday being a long Thanksgiving Holiday weekend, and that the USPS might be a little slower; I decided to have my mailing address sent to Pop Century Resort address in Florida instead of my home address.

Under my name, I added my arrival date as requested by Disney for deliverys to Disney resorts.

And with my address, I added the Pop Century Resort above the resort address.

Two years ago, Pop Century Resort had my credentials and called my room when they arrived via USPS Priority Mail. That year we had a party at Disney Hollywood Studio and a private ride on the Toy Story Midway Mania.

It was wonderful.

Here is a post that they are also being delivered with USPS Priority Mail.

Quote:
Originally Posted by WebmasterJohn View Post
Credentails are starting to go out. It is a huge project and not all credentials will go out at once. This means that some will get there's before others...and panic will ensue.


Since we are sending them all via Priority mail it should not take more than 3 - 5 business days from the date they are mailed for you to receive them. It is my goal to make sure they are sent in time to reach everyone by the 1st.


If you do not get your credentials in time we do not have a way to get you new ones before the event.


If you do not get them let me know and I will refund your money but you will also be taken off the list for the party.

Sorry to sound so harsh but that's the best I can offer.
I'll see you there. You might be able to recognize me by my DIS outfit that k5jmh recommended we wear:

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