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Old 05-02-2011, 04:12 PM   #1351
hannahdrewmom
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We are doing a split stay from Poly to BC. This will be our first time cl at BC and we have had great interaction with Annie as well. In fact, I just got an email from her today letting me know not to worry. Sounds like we might over lap with some people on here too.... May 11-14. Here's to a great time at BC cl to everyone going!
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Old 05-02-2011, 05:33 PM   #1352
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Originally Posted by Sinderelly View Post
I am reading about the posts about the wonderful service everyone is getting from IPO and I'm very confused and very worried about our upcoming trip. We are doing a split stay 3 nights Pop and 4 nights BC CL. I can't get anywhere with BC IPO. I haev sent several emails dated 4/22-4/28 I can't get a response. I finally called IPO last week and was told yes, they had my emails and I should be called by a supervisor in 1-2 days. I still haven't heard from anyone. I had to keep after IPO to send the "form" to fill out. Then faxed the form back asking for 2 ADRs which had no availability. I asked for caffeine free diet soda as due to a medical reason I can have either. I was told they could send a "runner" to the store so I could purchase. Then when I called I was told I would have to order it through private dining. I was also told "no they won't help me with ordering a cake" I am wondering why I booked CL at this point. I just called to see if there is availability at another resort (booked with a PIN so I doubt it) but the system is down.
YIKES! Isn't that what you're paying $$$ for?!?
Have stayed CL at the Poly twice - vowed last year never to do it again - both the Poly & CL.
I'm so sorry you're having such a hard time!
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Old 05-02-2011, 06:00 PM   #1353
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Quote:
Originally Posted by Sinderelly View Post
I am reading about the posts about the wonderful service everyone is getting from IPO and I'm very confused and very worried about our upcoming trip. We are doing a split stay 3 nights Pop and 4 nights BC CL. I can't get anywhere with BC IPO. I haev sent several emails dated 4/22-4/28 I can't get a response. I finally called IPO last week and was told yes, they had my emails and I should be called by a supervisor in 1-2 days. I still haven't heard from anyone. I had to keep after IPO to send the "form" to fill out. Then faxed the form back asking for 2 ADRs which had no availability. I asked for caffeine free diet soda as due to a medical reason I can have either. I was told they could send a "runner" to the store so I could purchase. Then when I called I was told I would have to order it through private dining. I was also told "no they won't help me with ordering a cake" I am wondering why I booked CL at this point. I just called to see if there is availability at another resort (booked with a PIN so I doubt it) but the system is down.

I'm so sorry you had so many issues. Just shouldn't have happened. No excuse for not getting back to you.

We've stayed CL many times in the past 20 years. The service and offerings have definitely gone downhill. When we first started staying CL the service was outstanding (the website years ago even stated they'd sew on a button for you! ) but now I'm reading that they won't even take care of ordering a cake or providing diet caffeine free soda ... ridiculous.

We were at Poly a couple years ago; requested diet caffeine free coke through IPO prior to our arrival and while it wasn't put in my room, it was always available when I asked. (although I don't know why they don't just stock the fridge with it like AKL does as it did get tiresome to always have to find someone to ask for it. )

Anyways, I'd need more than a 40% off code before I'd book CL again. I'd miss the special check-in but just no longer worth it to me.

I hope all goes well - have a wonderful trip.
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Old 05-02-2011, 06:00 PM   #1354
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Quote:
Originally Posted by gretchenohar@hotmail View Post
YIKES! Isn't that what you're paying $$$ for?!?
Have stayed CL at the Poly twice - vowed last year never to do it again - both the Poly & CL.
I'm so sorry you're having such a hard time!
Why? What happened? I'm leaving for there in 3 days...
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Old 05-02-2011, 06:07 PM   #1355
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I'm starting to feel better about my contact with BWI IPO. Our trip is at the end of July. I had not heard anything as of last week, so I sent an email just letting them know who is in our room and that we have no special requests. I also let them know that we plan on checking in that morning. The response I got was like "OK, that's nice. Why did you even contact us?" I was surprised, after reading here, that I had to make first contact 90 days out.
Oh my ... were those their exact words? I'd be pretty upset about that. Not nice at all.
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Old 05-02-2011, 07:24 PM   #1356
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We've made some changes to adrs made by IPO

Does IPO give you a print out of you adrs when you arrive? Poly IPO made adrs for us but we changed the times for a few of them. Do you notify IPO of the changes you have made to your itinerary/dining reservations?
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Old 05-02-2011, 07:33 PM   #1357
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Does IPO give you a print out of you adrs when you arrive? Poly IPO made adrs for us but we changed the times for a few of them. Do you notify IPO of the changes you have made to your itinerary/dining reservations?
Yes, they told me that if I changed anything I would have to let them know because otherwise they would have the old information. I added 2 ADR's on my own (because I completely changed things around) and I sent them an email letting them know, and also gave them the confirmation numbers. HTH!
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Old 05-02-2011, 08:31 PM   #1358
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Why? What happened? I'm leaving for there in 3 days...
Sending you a PM...
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Old 05-02-2011, 11:49 PM   #1359
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Quote:
Originally Posted by gretchenohar@hotmail View Post
YIKES! Isn't that what you're paying $$$ for?!?
Have stayed CL at the Poly twice - vowed last year never to do it again - both the Poly & CL.
I'm so sorry you're having such a hard time!
Thank you! I finally got through to a different IPO CM and I think it will be okay now (crossing fingers)
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Old 05-02-2011, 11:54 PM   #1360
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Quote:
Originally Posted by PRaffen View Post
I'm so sorry you had so many issues. Just shouldn't have happened. No excuse for not getting back to you.

We've stayed CL many times in the past 20 years. The service and offerings have definitely gone downhill. When we first started staying CL the service was outstanding (the website years ago even stated they'd sew on a button for you! ) but now I'm reading that they won't even take care of ordering a cake or providing diet caffeine free soda ... ridiculous.

We were at Poly a couple years ago; requested diet caffeine free coke through IPO prior to our arrival and while it wasn't put in my room, it was always available when I asked. (although I don't know why they don't just stock the fridge with it like AKL does as it did get tiresome to always have to find someone to ask for it. )

Anyways, I'd need more than a 40% off code before I'd book CL again. I'd miss the special check-in but just no longer worth it to me.

I hope all goes well - have a wonderful trip.
The CM from customer service put me through to Anne @ BC IPO. She couldn't explain why I didn't receive a respnse but apologized and said they will deliver Sprite Zero to our room. I wish I had been able to speak with Ann from the beginning. I now feel better about our trip. Thanks so much for your response!
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Old 05-03-2011, 06:24 AM   #1361
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Quote:
Originally Posted by Sinderelly View Post
The CM from customer service put me through to Anne @ BC IPO. She couldn't explain why I didn't receive a respnse but apologized and said they will deliver Sprite Zero to our room. I wish I had been able to speak with Ann from the beginning. I now feel better about our trip. Thanks so much for your response!

So glad you got to talk to a CM that helped you and made you feel better about the trip.
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Old 05-03-2011, 09:20 AM   #1362
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Originally Posted by Sinderelly View Post
Thank you! I finally got through to a different IPO CM and I think it will be okay now (crossing fingers)
Glad you found someone to help. That's a lesson I've learned when calling reservations, if you can't get what you need, politely say you'll call back and the next CM can usually help. Sounds like it's the same with IPO.

camsmomE YAY for your trip!!!!! Have a fantastic time at the Poly!!
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Old 05-03-2011, 09:40 AM   #1363
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I have been dealing with Amanda at the Poly IPO and she's just been absolutely fabulous. She was able to reserve our cabana for us this morning and has handled all of our requests far beyond my expectations.
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Old 05-03-2011, 10:10 AM   #1364
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Quote:
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Oh my ... were those their exact words? I'd be pretty upset about that. Not nice at all.
Not exact words, just the impression I got. I made it clear in my first email that we were new to CL. I guess I was (over) expecting some guidance. Maybe a sentence saying "Hey! Come straight to CL when you arrive, we'll check you in." If it weren't for this thread, I wouldn't know that. Maybe an offer of services they provide. It offers no information, whatsoever.
The email does welcome us to the Boardwalk and offer assistance (which is all it says), should we need it. I guess my concern is, if you are a new guest to Club Level, you might not know what assistance to ask for. I also was expecting them to make first contact, which didn't happen.
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Old 05-03-2011, 01:09 PM   #1365
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Quote:
Originally Posted by gretchenohar@hotmail View Post
YIKES! Isn't that what you're paying $$$ for?!?
Have stayed CL at the Poly twice - vowed last year never to do it again - both the Poly & CL.
I'm so sorry you're having such a hard time!
Also curious as to why. This is what we have booked.
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