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Old 08-16-2011, 11:31 AM   #2251
coopersmom
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I too have had to frequently re-send emails that never were responded to, to Grand Floridian IPO. (I usually give it about three days after receiving the auto-response.) Then I would get responses (either to the first or second) with no mention of the repeat emails. (I'd always preface the re-sends with something along the lines of: "Just sending this again because I hadn't heard back and was worried maybe the email got lost. Sorry, if this is a duplicate.")

We'll be staying in the main building the middle of September and I'll be sure and report back on the experience.

This will be our second go-round with Disney resorts (stayed at Poly club level in December), and if it isn't significantly better than our first experience (just search my user name if you want details; I won't rehash), we'll be staying off site for all future trips. In fact, we went round and round about the Waldorf this time out as it was just SO nice when we visited last December and I've read/heard nothing but raves about the rooms and the service there. (Plus, we could have got a large suite for the price of a standard club level room at the Grand.)

My theory was that if I'm still underwhelmed with Disney's top-of-the-line property, in their most "exclusive" locale, I'm probably just not an on-property kind of gal. (And that's OK too, different strokes for different folks.). But, hey, at least I can't say I didn't give 'em every chance (and a lot of $$$) to impress me.

Again, I want to emphasize that nothing has been "wrong" with the service/answers I've received so far. It just hasn't felt particularly welcoming or special ... Or even all that helpful. They did book Neverland club and a fireworks cruise for me and answered some questions about cabana rental, and then booked that too. Other than that every single question has been answered (very politely and nicely) with "Call this number." Now, I haven't argued the point (I did ask twice about both a meal request and balloons in room, but didn't push it past that when I was given other numbers to call), and it's possible that if I'd been really firm and annoying I would have got what I wanted but, frankly, I don't want to be that way, ever.

Anyway, I'm excited to see and really hoping it's magical. There is no doubt the Grand is a beautiful resort in a prime location, which is why we eventually decided to stay there.

And even if the service isn't top-notch, we'll be at Disney, so how bad could it be?
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Old 08-16-2011, 11:43 AM   #2252
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I am sure you will be fine once you arrive. We found the desk staff and the lounge staff to be great (mostly ) It is still my DH's favorite resort, but since he wasn't with us at the YC in June, it will be interesting to see how he feels about it once he tries the BC. We were once monorail resort people, almost exclusively, but we really have come to prefer the EPCOT side of the World. YC is definitely my resort of choice going forward, but I am looking forward to seeing what the BC has to offer too!
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Old 08-16-2011, 11:55 AM   #2253
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I have so far been very happy with the level of attention they've given me at the Poly CL IPO office. They've been available by phone, given me advice (which has checked out here on the list when I come to confirm), and although I am a "do it myself" sort of person who gets anxious when trusting someone else to handle anything for me, they have so far been right on the ball with getting my ADRs in the first minute or two that they were available. I was checking along behind them (looking at my reservation online) and I could see them popping up pretty quickly at my 180 day mark.

But I haven't asked for anything beyond meal reservations yet. I decided against an Illuminations cruise (pretty expensive for just two of us, and could be cold in February at 9pm on the water) so I didn't have a chance to see if they could snag me one of those.
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Old 08-16-2011, 11:58 AM   #2254
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Quote:
Originally Posted by Cinderumbrella View Post
Inconsistant is not a good reputation to have.
I definitely agree with you there.
Quote:
Originally Posted by coopersmom View Post
We'll be staying in the main building the middle of September and I'll be sure and report back on the experience.

My theory was that if I'm still underwhelmed with Disney's top-of-the-line property, in their most "exclusive" locale, I'm probably just not an on-property kind of gal. (And that's OK too, different strokes for different folks.). But, hey, at least I can't say I didn't give 'em every chance (and a lot of $$$) to impress me.

Again, I want to emphasize that nothing has been "wrong" with the service/answers I've received so far. It just hasn't felt particularly welcoming or special ... Or even all that helpful. They did book Neverland club and a fireworks cruise for me and answered some questions about cabana rental, and then booked that too. Other than that every single question has been answered (very politely and nicely) with "Call this number." Now, I haven't argued the point (I did ask twice about both a meal request and balloons in room, but didn't push it past that when I was given other numbers to call), and it's possible that if I'd been really firm and annoying I would have got what I wanted but, frankly, I don't want to be that way, ever.

Anyway, I'm excited to see and really hoping it's magical. There is no doubt the Grand is a beautiful resort in a prime location, which is why we eventually decided to stay there.

And even if the service isn't top-notch, we'll be at Disney, so how bad could it be?
That's exactly how I look at it. I do think it's a shame though, because you are staying RPC. I think it should be BEST OF THE BEST. JMHO. I hope your stay there is perfect!
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Old 08-16-2011, 12:50 PM   #2255
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The AKL IPO's have been wonderful with me they have always sent me and email about 45min to an hour after the automated email. We only have 32 days left until we are there. This will be our first time staying Club Level and we are so excited.
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Old 08-16-2011, 01:42 PM   #2256
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I know GF and CR share an IPO and I am noticing the same things. I am hoping the staff is better. I just wish Disney would address the huge differences between IPO staff for the resorts. This is supposed to be the best of the best and indifference is about all I have received so far. Only 48 hour until we check in so I am officially excited and am not going to worry anymore (I hope).
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Old 08-16-2011, 01:59 PM   #2257
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I'm sorry to hear that some of you have had inconsistent or lacking service from the IPOs.

Personally, my experience with the Poly IPO has been wonderful. I've never waited more than a few hours to get a response to an email.and whenever I call they are able to assist me immediately. I've arranged flowers, chocolate strawberries, champagne, dining reservations, cabana rentals etc...through them and never had an issue
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Old 08-16-2011, 02:05 PM   #2258
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Quote:
Originally Posted by WsPrincess View Post
I know GF and CR share an IPO and I am noticing the same things. I am hoping the staff is better. I just wish Disney would address the huge differences between IPO staff for the resorts. This is supposed to be the best of the best and indifference is about all I have received so far. Only 48 hour until we check in so I am officially excited and am not going to worry anymore (I hope).

I think the staff will be better.. I know at the Poly that was certainly the case, they were all so sweet, perky, and helpful, sometimes going out of their way..
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Old 08-17-2011, 09:13 AM   #2259
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Quote:
Originally Posted by disney honeymooners View Post
The AKL IPO's have been wonderful with me they have always sent me and email about 45min to an hour after the automated email. We only have 32 days left until we are there. This will be our first time staying Club Level and we are so excited.
AKL was our first (and only until next week) CL stay. It was an upgrade so I didn't get the opportunity to use the IPO in advance. But everyone there was wonderful. I walked into my suite, and there was a large basket of chocolate and snacks with a wooden giraffe, with a birthday card for me. And the kids loved the turndown sevice with their "chocolates". We loved the resort Enjoy your trip!
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Old 08-17-2011, 10:02 AM   #2260
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pas130 thank you we will it will be our Anniversary so we splurged and decided to go CL and I have been wanting to stay at AKL since it opened so I am very excited.
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Old 08-17-2011, 10:04 AM   #2261
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Question about ME

My upcoming trip will be my 1st ever CL
We are spending 3 nights @ AKLV CL, then switching to 5 nights @ BWV.
Do I call DVC MS for the ME as I normally would? Or is CL supposed to handle our ME arrangements?
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Old 08-17-2011, 10:14 AM   #2262
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pas130 thank you we will it will be our Anniversary so we splurged and decided to go CL and I have been wanting to stay at AKL since it opened so I am very excited.
You're welcome. Happy Anniversary, you will love AKL! I'm taking DH to WL CL for our anniversary. We went to Vegas 7 years ago for a vow renewal (we never honeymooned we were young parents when we were first married), but I think this will top Vegas by far!!! I am trying to keep it a surprise (he thinks we will be at POR).

I am excited for you!!!
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Old 08-17-2011, 10:22 AM   #2263
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Quote:
Originally Posted by athenna View Post
My upcoming trip will be my 1st ever CL
We are spending 3 nights @ AKLV CL, then switching to 5 nights @ BWV.
Do I call DVC MS for the ME as I normally would? Or is CL supposed to handle our ME arrangements?
Jen, we always use DVC...
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Old 08-17-2011, 11:30 AM   #2264
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Quote:
Originally Posted by disney honeymooners View Post
pas130 thank you we will it will be our Anniversary so we splurged and decided to go CL and I have been wanting to stay at AKL since it opened so I am very excited.
We stayed AKL CL last September and absolutely loved it! We didn't use the lounge much, because our priority was the parks, but I HIGHLY recommend the sunrise safari. You cannot do this unless you are AKL CL, so take the opportunity. The safari was amazing, and breakfast was phenomenal.
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Old 08-17-2011, 11:54 AM   #2265
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I booked the sunrise safari once we hit the 180 day mark and i can't wait we will be doing it the morning after we fly in
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