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Old 02-14-2012, 05:46 PM   #271
BamaTigger
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Quote:
Originally Posted by belle1627 View Post
Hello all,

I have a few questions for those that use this place for their doggies. I have a westie puppy (if I use this place he will no longer be a pup, he will be a year and half but he is my baby) Anyhoo, I have read reviews online and they are terrible!! I always trust my fellow dis-ers so the reviews here have made me feel a bit better.

Hope you can help me
1) VIP suites - door isn't kept open so how often is it opened for them, seems silly to pay for that if they can't use it when they want it. Is the 2 room suite door left open?

2) Play time - I assume all the dogs are just put together regardless of size? This leaves me uneasy as I have a smaller dog.

3) How often are our doggies left alone and without human contact? My Cooper loves to be with people all the time so I can see this being difficult for him.

4) Is there a particular person that you would recommend, I read that there were a couple good ones but they have left.

5) What about the air conditioning, and the spray pads, have they been fixed?

6) Are there other boarding places in the area people have used that they like?

I HATE leaving my doggie and normally would leave him with friends or family but won't be able to this trip so I want to figure out the best place for him. I just called and they said that I can book years in advance which is great as we are looking for March 2013 and I want to be sure to get the room I want. The DVC discount for the VIP suite is $70.

Thanks for any input
Welcome!

I havent read any of the reviews online, I go by whats here, and there Facebook page, and of course personal experience. So maybe I can try and help you.

1. The door IS NOT kept open (due to snakes, and other Central Florida creepy things coming in and of course the heat or cold). The Concierge would come in about every half hour and open the door to let them out, interact with them etc.

2. I have seen pics of the playtime and all size dogs are in one room. I DID NOT want playtime, for my dogs are small as well and I just swapped that time for extra potty walks and cuddle time.

3. As far as the VIP suites, when I watched on the web cam from my cell phone, I would say about every hour or so they would be checked on, and I paid for extra cuddle time, so I would see the staff in the suites with the boys alot. They went outside on walks ALOT as well. Their suite gets cleaned daily and when that happens, they get taken outside for a while, a long walk. Which I liked that!

4. I dont know if Leonora is still there or not, but I absolutely love love love her. Back in Labor day, she was still there. So, thats the only one that i adore that was still there.

I havent used any other place there in Orlando, just the Disney owned (back in the day) and BFPC.

I will say that IM VERY VERY PARANOID about my dogs and i dont trust ANYONE with them....but I wouldnt hesitate not ONE SECOND to leave my kids there. They called me on my phone when Rascal got sick and they tried EVERYTHING to help me get him better, but I was so paranoid, I checked out of the POLY early and drove home to Rascal's vet. They are very very good there.

It might be a great idea to start leaving your baby alone for a bit and not with people all the time, just to get him used to being alone a bit. Just a thought.

As far as the A/C...havent heard anything negative about that lately.

Hope I helped ya!
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Old 02-14-2012, 09:17 PM   #272
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Originally Posted by BamaTigger View Post
I dont know for sure, but I do remember showing them my APs when I checked the boys in, you can ask.
Thanks!

Oh man I hadn't thought about the fireworks yet! I have a Westie and he's never heard fireworks before but the only noise that has ever freaked him out was a sharp shrill beep that happened during a storm when our power went out- the beep happened when the electricity came back on and he ran to me and refused to leave my lap for over an hour. He isn't bothered by thunder or lightning so maybe he'll be ok!
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Old 02-14-2012, 10:09 PM   #273
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Originally Posted by zianha View Post
Thanks!

Oh man I hadn't thought about the fireworks yet! I have a Westie and he's never heard fireworks before but the only noise that has ever freaked him out was a sharp shrill beep that happened during a storm when our power went out- the beep happened when the electricity came back on and he ran to me and refused to leave my lap for over an hour. He isn't bothered by thunder or lightning so maybe he'll be ok!
When we were there, I asked the Concierge to keep their TV on during the FW times, and with the exception of one or two deep booms, they werent that bad. If you have Facebook, you can post and ask the staff questions about the noise, and if you DONT have FB, let me know and I will ask for you!
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Old 02-14-2012, 10:19 PM   #274
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Originally Posted by BamaTigger View Post
When we were there, I asked the Concierge to keep their TV on during the FW times, and with the exception of one or two deep booms, they werent that bad. If you have Facebook, you can post and ask the staff questions about the noise, and if you DONT have FB, let me know and I will ask for you!
Great idea! I do have FB! Thank you!
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Old 03-12-2012, 09:27 PM   #275
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Originally Posted by BamaTigger View Post
When we were there, I asked the Concierge to keep their TV on during the FW times, and with the exception of one or two deep booms, they werent that bad. If you have Facebook, you can post and ask the staff questions about the noise, and if you DONT have FB, let me know and I will ask for you!
Just an FYI, those TVs are pretty much on all the time.
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Old 03-15-2012, 12:57 AM   #276
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Hello again! Long time, no see, huh?

Soooooo, my mom is still recovering from foot surgery and may not be able to keep our little Riley for us in May. I called to see if I could reserve a Villa or VIP for her. No availability.

Any suggestions or recommends for the next-best-thing somewhat nearby???? We'll have our car so transportation is not an issue.

TIA!
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Old 03-15-2012, 09:16 PM   #277
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Does anybody know how strict they are about the two toy limit. I'd really like to bring more toys so my dog doesn't get bored. Also what kind of bedding is provided in the vacation villa. Thanks in advance.
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Old 03-21-2012, 01:39 PM   #278
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@disneymg I've heard that they will be less strict if you want to bring extra toys, but you need to sign a waiver saying you don't expect them back. Your mileage may vary.

This is a fabulous thread. We're going to Disney for another trip this fall - and it's the first time since we got our rescue pup, Juliet. She's a Chow/Brittany mix. We have another dog, her best bud, Hamlet, our Shiba Inu. He would have been okay staying with our normal pet sitter (my parents), but my parents can't handle Juliet and Hamlet together. This resort seemed like a good option! The reviews are about what I would anticipate...some good, some not-so-good. My only issue so far has been the abysmal phone system.

Hamlet and Juliet will be staying in a vacation villa. They will be getting one-on-one playtime instead of playgroup.

My only concern -- both Hamlet and Juliet are asian spitz-type breed with thick necks and small heads. They can't wear a normal collar outside for walks - they slip them WAY too easily; we have comfy harnesses that they wear all the time. I'm okay with them wearing the paper collar only inside, but will they be able to wear their normal harness for walks with the staffers? If they can't, I may just say we will walk them...
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Old 03-21-2012, 02:31 PM   #279
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Wanted to offer an update on our situation for May. I've called a buuuuunch of times...still no availability in a villa or VIP. On my last call I asked if BFPC recommended any other kennels nearby in the event they are totally booked. I was told that they can't *recommend* anyone else but they could give me a couple names/numbers for other nearby facilities that offered similar accommodations to what they offer. I was given 'Fur & Feather' and 'VIPet'.

Fur & Feather I ruled out because of their deposit/cancel policies. It's definitely worth pointing out because it's not very clear on their website. I caught onto it mostly from the bad reviews I found on other sites where the owners were upset over losing a lot of money with the unforgiving deposit/cancellation policy. They charge your credit/debit card for the full amount of the boarding fees for your pet's stay upfront as the so-called deposit. Their cancellation policy is different for their peak dates and for the different levels of accommodation. It's kinda unclear on their website. It appears they charge that total for boarding as the deposit on their nicer rooms (similar to the villas at BFPC) then if you cancel at any time you're outta luck. They don't give any other time-line or cutoff periods for their off-peak. Just doesn't settle right with me as a consumer.

VIPet we called to get all the particulars after studying their website and various reviews online and being satisfied with what we saw. They have 3 different room sizes for the pooches. They don't have separate rooms like the BFPC villas/VIPs. They remind me more of stalls all in a larger room like in a public restroom but the "walls" go all the way to the floor. You can walk by the "stalls" and see down inside them. Does that make sense? There are televisions that play movies all day in each big room but not necessarily where each stalls' occupants can see it. They get the benefit of the voices and sounds. Some of the stalls will be where the dogs can see the picture if they want to. They provide bedding, toys, etc. Each day the dogs get 3 on-leash walks and the "rooms" cleaned/picked-up 3 times a day. Playtime (group or individual) is an additional cost along with various other offerings similar to what BFPC does. Also to note, playtimes are in a nice indoor play room with dogs of similar sizes. They don't put little dogs playing with big dogs. They do allow bedding and toys from home. Food from home is recommended. If you bring bottled water that will be given to your dog at no additional cost. Bottled water from them is available for $1.50/bottle. I like the food/water policies. I spent a good 1/2 hour talking to a nice young lady, Sonia, on the phone. She was very patient with me, listened to me yammer about Riley's normal daily routine, and answered my every concern with how that would mesh with their care & offerings. We discussed options and things at length. Sonia really put my mind at ease in a big way.

One of my biggest concerns was how Riley lost so much weight because of her refusal to eat when she was with Best Friends in November 2011. I was assured that this was something that VIPet has also experienced and we discussed how they would handle that in our absence. We will be on a cruise this go around so it's not like we can get a mention while visiting that Riley isn't eating and have the chance to get her to while there. Sonia said that when a 2nd day of not eating occurs they will (with prior okay from owners) offer a wet food. She said they've had a few instances where a caretaker sat with the dog and hand-fed the food kibble by kibble to encourage eating. I'll be sure to pack cans of the prescription Science Diet I/D that I keep at home for when Riley gets an upset belly. Even when she had the ruptured anal gland a while back and I couldn't get her to eat for anything, she would dive into the plates of wet I/D like a mad woman. LOL!

I won't go into the price differences between VIPet at this time because, obviously, it's signicantly less than BFPC. Of course, Best Friends is our 1st choice. This is not a decision driven by cost in any way. It's a necessary evil with no availability for the accommodation we prefer for our baby girl.

If it's okay with BamaTigger I'll come back and offer a report when we return to let y'all know how it went with VIPet. Again, I'm not trying to recommend anyone over BFPC because on a WDW vacation I think it really is the best option for proximity and awesome-factor alone to have your fur-kids vacation with Best Friends. I'd like to offer the info as a backup for others who might get caught in a short-notice or busier time of year situation, like us, and there's no availability with BFPC.
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Disney Adventures: 1/04 POP, 1/05 POP, 2/06 POP, 1/07 POP, 12/07 CR, 5/08 POFQ sans kids, 1/09 CR, 5/09 Poly w/o the family, 1/10 AKL, 11/10 POFQ, 9/11 WL+DCL Dream+YC, 5/12 DCL Magic, 9/12 DCL Dream sans kids, 1/13 DCL Magic, 5/13 DCL Fantasy, 9/13 DCL Dream w/friends, 9/13 DCL Fantasy sans kids, 4/14 DLH/Disneyland, 9/14 DCL Dream w/friends, 9/14 DCL Wonder DD, 10/14 DCL Wonder DD

Other Adventures:
11/13 RCI Allure of the Seas

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5/15 DCL Wonder WBPC
9/15 DCL Dream w/friends

Last edited by sweetpee_1993; 03-21-2012 at 02:39 PM.
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Old 04-09-2012, 11:26 PM   #280
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sweetpee I doubt I'm ever taking my dog back to Best Friends because of her refusal to eat there as well. On long vacations, I take my dog to Dog Day Afternoon in Sanford. They also have one in Orlando. The people there are soooo much more friendly than at Best Friends, and your pups can play all day long with other dogs without an extra fee. Plus, they have webcams so you can watch them pretty much all day long. The price is also significantly less as well. Completely worth the drive.
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Old 04-19-2012, 03:17 PM   #281
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Quote:
Originally Posted by MissMarmalade View Post
@disneymg I've heard that they will be less strict if you want to bring extra toys, but you need to sign a waiver saying you don't expect them back. Your mileage may vary.

This is a fabulous thread. We're going to Disney for another trip this fall - and it's the first time since we got our rescue pup, Juliet. She's a Chow/Brittany mix. We have another dog, her best bud, Hamlet, our Shiba Inu. He would have been okay staying with our normal pet sitter (my parents), but my parents can't handle Juliet and Hamlet together. This resort seemed like a good option! The reviews are about what I would anticipate...some good, some not-so-good. My only issue so far has been the abysmal phone system.

Hamlet and Juliet will be staying in a vacation villa. They will be getting one-on-one playtime instead of playgroup.

My only concern -- both Hamlet and Juliet are asian spitz-type breed with thick necks and small heads. They can't wear a normal collar outside for walks - they slip them WAY too easily; we have comfy harnesses that they wear all the time. I'm okay with them wearing the paper collar only inside, but will they be able to wear their normal harness for walks with the staffers? If they can't, I may just say we will walk them...
Yes the staff will put their harnesses on for the walks. My boys wear harnesses, and they were more than happy to oblige with our wishes.

Quote:
Originally Posted by sweetpee_1993 View Post
Wanted to offer an update on our situation for May. I've called a buuuuunch of times...still no availability in a villa or VIP. On my last call I asked if BFPC recommended any other kennels nearby in the event they are totally booked. I was told that they can't *recommend* anyone else but they could give me a couple names/numbers for other nearby facilities that offered similar accommodations to what they offer. I was given 'Fur & Feather' and 'VIPet'.

Fur & Feather I ruled out because of their deposit/cancel policies. It's definitely worth pointing out because it's not very clear on their website. I caught onto it mostly from the bad reviews I found on other sites where the owners were upset over losing a lot of money with the unforgiving deposit/cancellation policy. They charge your credit/debit card for the full amount of the boarding fees for your pet's stay upfront as the so-called deposit. Their cancellation policy is different for their peak dates and for the different levels of accommodation. It's kinda unclear on their website. It appears they charge that total for boarding as the deposit on their nicer rooms (similar to the villas at BFPC) then if you cancel at any time you're outta luck. They don't give any other time-line or cutoff periods for their off-peak. Just doesn't settle right with me as a consumer.

VIPet we called to get all the particulars after studying their website and various reviews online and being satisfied with what we saw. They have 3 different room sizes for the pooches. They don't have separate rooms like the BFPC villas/VIPs. They remind me more of stalls all in a larger room like in a public restroom but the "walls" go all the way to the floor. You can walk by the "stalls" and see down inside them. Does that make sense? There are televisions that play movies all day in each big room but not necessarily where each stalls' occupants can see it. They get the benefit of the voices and sounds. Some of the stalls will be where the dogs can see the picture if they want to. They provide bedding, toys, etc. Each day the dogs get 3 on-leash walks and the "rooms" cleaned/picked-up 3 times a day. Playtime (group or individual) is an additional cost along with various other offerings similar to what BFPC does. Also to note, playtimes are in a nice indoor play room with dogs of similar sizes. They don't put little dogs playing with big dogs. They do allow bedding and toys from home. Food from home is recommended. If you bring bottled water that will be given to your dog at no additional cost. Bottled water from them is available for $1.50/bottle. I like the food/water policies. I spent a good 1/2 hour talking to a nice young lady, Sonia, on the phone. She was very patient with me, listened to me yammer about Riley's normal daily routine, and answered my every concern with how that would mesh with their care & offerings. We discussed options and things at length. Sonia really put my mind at ease in a big way.

One of my biggest concerns was how Riley lost so much weight because of her refusal to eat when she was with Best Friends in November 2011. I was assured that this was something that VIPet has also experienced and we discussed how they would handle that in our absence. We will be on a cruise this go around so it's not like we can get a mention while visiting that Riley isn't eating and have the chance to get her to while there. Sonia said that when a 2nd day of not eating occurs they will (with prior okay from owners) offer a wet food. She said they've had a few instances where a caretaker sat with the dog and hand-fed the food kibble by kibble to encourage eating. I'll be sure to pack cans of the prescription Science Diet I/D that I keep at home for when Riley gets an upset belly. Even when she had the ruptured anal gland a while back and I couldn't get her to eat for anything, she would dive into the plates of wet I/D like a mad woman. LOL!

I won't go into the price differences between VIPet at this time because, obviously, it's signicantly less than BFPC. Of course, Best Friends is our 1st choice. This is not a decision driven by cost in any way. It's a necessary evil with no availability for the accommodation we prefer for our baby girl.

If it's okay with BamaTigger I'll come back and offer a report when we return to let y'all know how it went with VIPet. Again, I'm not trying to recommend anyone over BFPC because on a WDW vacation I think it really is the best option for proximity and awesome-factor alone to have your fur-kids vacation with Best Friends. I'd like to offer the info as a backup for others who might get caught in a short-notice or busier time of year situation, like us, and there's no availability with BFPC.
Of course thats fine sweetpea! My main choice is always BFPC, but when they are booked we all need to know of an alternative....its our fur kids best interest at heart!

Quote:
Originally Posted by udsweetpea View Post
sweetpee I doubt I'm ever taking my dog back to Best Friends because of her refusal to eat there as well. On long vacations, I take my dog to Dog Day Afternoon in Sanford. They also have one in Orlando. The people there are soooo much more friendly than at Best Friends, and your pups can play all day long with other dogs without an extra fee. Plus, they have webcams so you can watch them pretty much all day long. The price is also significantly less as well. Completely worth the drive.
I havent heard of that place. Sounds nice! Unfortunately, my Taz won't eat ANYWHERE but our home or unless Im right there! I always tell BFPC if he doesnt eat, its fine..he will eat when I come visit! Picky ol dog! lol
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Old 04-19-2012, 03:51 PM   #282
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I got a ressie for our Lab and cat here in June for 4 nights while we play. We usually have a neighbor watching them, but doing a WDW stay before we head out to CA. Our lab I'm not worried about, she's good, and adapts to everything. The cat on the other hand, He's never been in a kennel, he's been in a car and does fine, and he's not too keen on other people other than us. Do you know if we can bring something like a shirt with my smell on it to leave in with him? I've had him since he was 4 weeks old, and truly is my baby!! He's almost 9 now. I am glad to see that they can look out the windows, he loves that here at home!! I'll go see him, cause he probably won't eat without me there....is there any particular times when we can visit, or any limits? These furbabies are truly my babies, and want them to be ok with everything.
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Old 04-19-2012, 03:56 PM   #283
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I got a ressie for our Lab and cat here in June for 4 nights while we play. We usually have a neighbor watching them, but doing a WDW stay before we head out to CA. Our lab I'm not worried about, she's good, and adapts to everything. The cat on the other hand, He's never been in a kennel, he's been in a car and does fine, and he's not too keen on other people other than us. Do you know if we can bring something like a shirt with my smell on it to leave in with him? I've had him since he was 4 weeks old, and truly is my baby!! He's almost 9 now. I am glad to see that they can look out the windows, he loves that here at home!! I'll go see him, cause he probably won't eat without me there....is there any particular times when we can visit, or any limits? These furbabies are truly my babies, and want them to be ok with everything.
Yes, they will just probably write your name on it, but Im sure its fine. They are open and hour before and an hour after a park closes, so you can go anytime you want! We make several trips there a day to see our kids. Have fun!
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Old 04-19-2012, 04:05 PM   #284
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Yes, they will just probably write your name on it, but Im sure its fine. They are open and hour before and an hour after a park closes, so you can go anytime you want! We make several trips there a day to see our kids. Have fun!
Thanks!! Never boarded them before, so I'm a little leary, mostly about the cat. Mollie is our lab, and she loves everyone!! I got her a going home bath too, since from WDW we'll be heading to TN to see the inlaws, then to Tx to see friends, AZ to see my sister, then our new home in San Diego!! Gonna be stressful enough for them!!
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Old 04-19-2012, 04:18 PM   #285
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Thanks!! Never boarded them before, so I'm a little leary, mostly about the cat. Mollie is our lab, and she loves everyone!! I got her a going home bath too, since from WDW we'll be heading to TN to see the inlaws, then to Tx to see friends, AZ to see my sister, then our new home in San Diego!! Gonna be stressful enough for them!!
Im sure they will be fine! After visiting them, they will be reassured and both parents and kids will be happier!
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