**BEST FRIENDS PET CARE KENNEL at DISNEY WORLD FAQ**

[disneychristmasx3]

Fireworks and my dog are not friends!
I don't know if this has been mentioned or not. Our two 45 pound lab mixes stayed together in an indoor room. They were very happy to stay together, they were happy with the playtime, and they loved the parmesan cheese on their food. The only real issue we had was our female 18 month old came out of there 5 pounds lighter than when she arrived and looked painfully thin. They said she ate well on her report card, so all I could think of was she was either very active or she did not sleep and paced around her room the entire time. While I know they had playtime I highly doubt she was playing enough to work off 5 pounds. She is thin to begin with. She is very sensitive to certain sounds and hides in her crate at the first sign of thunder even if its miles and miles away. A couple days after arriving home from the trip, on New Years Eve, we heard fireworks off in the distance (not close by at all) and it took us 12 hours to get her back out of her crate. That's when it hit us and we realized what had probably happened. Didn't even think about the fact that there is fireworks every night off in the distance at disney - and she has super dog hearing. That is likely why she couldn't relax. They did not mention sleeping on the behavior report. It was limited to eating, behavior around the other dogs at playtime, and stool frequency and consistency - that sort of thing. Long story short if your dog has a problem with fireworks don't take them. We won't be able to board her there on our next trip and will have to find another place.
It's a shame because absolutely every other part of the experience was perfect.

[BamaTigger]

Originally Posted by udsweetpea

My beagle did not particularly like Best Friends. She's been boarded before and had tons of fun, but I guess she was extra nervous at Disney. She stayed for 8 hours and didn't eat a thing.

When I first checked her in, I knew she had fleas. It's been an ongoing problem since I adopted her 2 months ago. The vet and the rescue both gave her medication, and I've given her several treatments (and cleaned all of her bedding multiple times). When they saw she had fleas, they looked at me like I was a bad mother and treated her like she had the plague. So they ordered a flea bath for her, which was fine by me. But I think she was put in the grooming area until the groomer came in, so she wasn't in a cozy place.

When I came to pick her up, I noticed the groomer had pulled at a little skin flap on her face and she was bleeding. I brought this up to the staff, but they just ignored me. Two weeks later, and it still bleeds.

Not a fan. I'll take my dog back to Dog Day Afternoon where she gets to play with other dogs (when she's flea-free, of course) without paying extra.

Well Im sorry to hear that. I do know that BFPC is very concerned with the flea issue as not to get the other dogs infected, maybe thats why they were so "iffy". As far as the grooming, Ive never used their services, so I cant comment on that. I hope your furbaby place is better now.

[BamaTigger]

Originally Posted by disneychristmasx3

Fireworks and my dog are not friends!
I don't know if this has been mentioned or not. Our two 45 pound lab mixes stayed together in an indoor room. They were very happy to stay together, they were happy with the playtime, and they loved the parmesan cheese on their food. The only real issue we had was our female 18 month old came out of there 5 pounds lighter than when she arrived and looked painfully thin. They said she ate well on her report card, so all I could think of was she was either very active or she did not sleep and paced around her room the entire time. While I know they had playtime I highly doubt she was playing enough to work off 5 pounds. She is thin to begin with. She is very sensitive to certain sounds and hides in her crate at the first sign of thunder even if its miles and miles away. A couple days after arriving home from the trip, on New Years Eve, we heard fireworks off in the distance (not close by at all) and it took us 12 hours to get her back out of her crate. That's when it hit us and we realized what had probably happened. Didn't even think about the fact that there is fireworks every night off in the distance at disney - and she has super dog hearing. That is likely why she couldn't relax. They did not mention sleeping on the behavior report. It was limited to eating, behavior around the other dogs at playtime, and stool frequency and consistency - that sort of thing. Long story short if your dog has a problem with fireworks don't take them. We won't be able to board her there on our next trip and will have to find another place.
It's a shame because absolutely every other part of the experience was perfect.

awe! poor baby! Im sure the fireworks were heard a bit. I do know when I used to board my boys at the TTC kennel, my middle boy Max (pomeranian) was SCARED TO DEATH of the fireworks when they went off. We always made sure we were with them when those started so he wouldnt stress so bad. So im sure you baby was stressed a bit. But as long as she is good now! I think that is the only drawback to BFPC, is the fireworks. Im glad you had a good experience overall.

[ladyelenawf]

BFPC is a wonderful sounding company. However, their page,both FB & official website, are lacking a lot of details. Such as indoor, indoor/outdoor, vacation villa pics. So this site has been a great source of info.

My mom has Brick, a Greater Swiss Mountain Dog (105#) & Baby, a Papillon(12#) that will be staying in May.

However, I’m still unsure of which room will be the best fit. I tried calling, but there’s only so much that can be conveyed in conversation. I think I reached a call center. Having worked in one of those for T-Mobile, I know how lacking in true information they can be.

Thinking of a Villa for Brick. Main concerns:
Is the doggy door to the patio always open? (She's not the best at using the latrine on a leash.)
She's a guard dog, so she's not social towards people. Could her Turn down service, play group be transferred to Baby? Or should they be exchanged for treats? OR Maybe Premium bedding?

She loves other animals, but is so big. I don't want any dogs traumatized b/c she rolled over 'em like a semi-truck. I can't believe those people were so cruel to some one else's dog!

Thinking of Indoor for Baby: Still not sure what an indoor looks like, but according to the BFPC website: Dogs have unlimited access to their patio area, except during cleaning.So that would be ideal as she's always wanting to just wander around outside.

I realize I'm just asking for opinions & that most people have small dogs, not giant breeds. But I want to make sure Brick & Baby are comfy. I love them like they were mine. (Mine are being watched by my neighbor.) Any additional information would be great! Thanks!

Couldn't resist adding a picture of them. Brick was only 80# & Baby was only 5#.

[YetiRider]

THEY ARE SO BEAUTIFUL!!!!

My friend has a 140 pound Swissy (he's a big baby! ) and she's boarded him in a Villa, and he's been comfortable and happy. If your little guy likes to walk around outside, you might want to consider an indoor-outdoor, though. I'd talk to the reservations people. They're really helpful. Just have a list of questions when you call. By the way, they don't have a call center, they're all right there at the center.

Have fun!!!!

[ladyelenawf]

Thank you so much!! My parents will definitely appreciate the info.

I'm just wondering if a n00b answered when I called. I just figured it was a call center b/c when I asked about the indoor having a patio, they didn't know & didn't want to go look. I offered to hold. Oh, well, I'll try again.

I don't suppose your friend has any pics from that boarding experience they'd like to share? Is your friend's Swissy as antisocial as Brick? Mom kind of encouraged that as to enhance the guard dog function.

Not trying to hijack the topic, just really worried about this being a good fit. Normally I'd watch the furkids (they love staying with their cousins). It's just that I'm going to WDW at the same time!!

[BamaTigger]

Originally Posted by ladyelenawf

BFPC is a wonderful sounding company. However, their page,both FB & official website, are lacking a lot of details. Such as indoor, indoor/outdoor, vacation villa pics. So this site has been a great source of info.

My mom has Brick, a Greater Swiss Mountain Dog (105#) & Baby, a Papillon(12#) that will be staying in May.

However, I’m still unsure of which room will be the best fit. I tried calling, but there’s only so much that can be conveyed in conversation. I think I reached a call center. Having worked in one of those for T-Mobile, I know how lacking in true information they can be.

Thinking of a Villa for Brick. Main concerns:
Is the doggy door to the patio always open? (She's not the best at using the latrine on a leash.)
She's a guard dog, so she's not social towards people. Could her Turn down service, play group be transferred to Baby? Or should they be exchanged for treats? OR Maybe Premium bedding?

She loves other animals, but is so big. I don't want any dogs traumatized b/c she rolled over 'em like a semi-truck. I can't believe those people were so cruel to some one else's dog!

Thinking of Indoor for Baby: Still not sure what an indoor looks like, but according to the BFPC website: Dogs have unlimited access to their patio area, except during cleaning.So that would be ideal as she's always wanting to just wander around outside.

I realize I'm just asking for opinions & that most people have small dogs, not giant breeds. But I want to make sure Brick & Baby are comfy. I love them like they were mine. (Mine are being watched by my neighbor.) Any additional information would be great! Thanks!

Couldn't resist adding a picture of them. Brick was only 80# & Baby was only 5#.

How adorable!! Love the baby...such a sweet face!

Im pretty sure you can swap amenities..Iknow I did for my boys, cause they are not very social either and I didnt want the playgroup, so I asked for an extra walk. So Im sure you can ask and swap certain things.

I do know in the VIP suites, the door DOES NOT stay open. I was first furious about that, cause my boys love going in and out, but once I was told that was a security thing, cause of snakes and creepy crawly things they have in Central Florida, I was FINE with it. lol

Alot of times, they are so busy that I have to leave messages as well. Depending on the info you get depends on the employee you get. Ask for the manager if you have detailed questions. Thats what I do.

[ladyelenawf]

Originally Posted by BamaTigger

How adorable!! Love the baby...such a sweet face!

Im pretty sure you can swap amenities..Iknow I did for my boys, cause they are not very social either and I didnt want the playgroup, so I asked for an extra walk. So Im sure you can ask and swap certain things.

I do know in the VIP suites, the door DOES NOT stay open. I was first furious about that, cause my boys love going in and out, but once I was told that was a security thing, cause of snakes and creepy crawly things they have in Central Florida, I was FINE with it. lol

Alot of times, they are so busy that I have to leave messages as well. Depending on the info you get depends on the employee you get. Ask for the manager if you have detailed questions. Thats what I do.

I thought about asking for the manager, but didn't want to start out on the wrong foot. Someone sent me some extra photos. The indoor/outdoor & villas do appear to stay open, it's just that they lead to a concrete potty area. So the dogs should be fine. Switching it to an extra walk sounds brilliant as Baby loves massive amounts of attention.

[getdul981]

Hi everyone. I have tried to search for the answer, but hav enot had any success. We have 2 dogs and are wanting to go to WDW for a few days. We are anticipating leaving our girls at the kennel. They take several medications and one has to have drops in her eyes several times a day. Does anyone know if there is a charge for giving meds or they even do that? They are very good about taking their pills with peanut butter and even the eye drops are not a problem. Anyoned have any experience with this?

Greg

[ladyelenawf]

Originally Posted by getdul981

Hi everyone. I have tried to search for the answer, but hav enot had any success. We have 2 dogs and are wanting to go to WDW for a few days. We are anticipating leaving our girls at the kennel. They take several medications and one has to have drops in her eyes several times a day. Does anyone know if there is a charge for giving meds or they even do that? They are very good about taking their pills with peanut butter and even the eye drops are not a problem. Anyoned have any experience with this?

Greg

Straight from BFPC What to Pack

Medication – If your pet needs medication, bring that along as well, with written instructions for administration. We can administer oral medications for you, but we do not administer any injectable medications, so please plan your schedule of visits so you can handle those yourself.

Other questions? Please call one of our customer service representatives at 877-493-9738 with any questions or concerns about your pet’s stay.

So it would seem to be included. But you can also call & ask. I recommend checking on the eye drops just to be sure. It might also be a good idea to have your Vet fax over the instructions instead of writing them out. That way there's an official list & set of instructions for the meds. HTH!

[getdul981]

Thanks for the response. We always leave written instructions when we have to leave them. That's a good idea about having the vet send instructions, especially for the eye drops.

Greg

[BamaTigger]

Originally Posted by getdul981

Hi everyone. I have tried to search for the answer, but hav enot had any success. We have 2 dogs and are wanting to go to WDW for a few days. We are anticipating leaving our girls at the kennel. They take several medications and one has to have drops in her eyes several times a day. Does anyone know if there is a charge for giving meds or they even do that? They are very good about taking their pills with peanut butter and even the eye drops are not a problem. Anyoned have any experience with this?

Greg

Yes, they will give your baby meds and drops. rascal had to have pills, but I am such a paranoid mom that I gave them to him lol...but they offered to give him meds.

So it wont be a problem!

[zianha]

Originally Posted by BamaTigger

THEM KNOW IF YOU ARE A
DVC MEMBER OR AN ANNUAL PASSHOLDER!
DISCOUNTS ARE AVAILABLE!

I didn't read the entire thread yet, but if I am upgrading my tickets to APs when I'm at WDW, will that qualify me for the discount if I'm checking my dog in a day or 2 before I do the upgrade??

[belle1627]

Hello all,

I have a few questions for those that use this place for their doggies. I have a westie puppy (if I use this place he will no longer be a pup, he will be a year and half but he is my baby) Anyhoo, I have read reviews online and they are terrible!! I always trust my fellow dis-ers so the reviews here have made me feel a bit better.

Hope you can help me
1) VIP suites - door isn't kept open so how often is it opened for them, seems silly to pay for that if they can't use it when they want it. Is the 2 room suite door left open?

2) Play time - I assume all the dogs are just put together regardless of size? This leaves me uneasy as I have a smaller dog.

3) How often are our doggies left alone and without human contact? My Cooper loves to be with people all the time so I can see this being difficult for him.

4) Is there a particular person that you would recommend, I read that there were a couple good ones but they have left.

5) What about the air conditioning, and the spray pads, have they been fixed?

6) Are there other boarding places in the area people have used that they like?

I HATE leaving my doggie and normally would leave him with friends or family but won't be able to this trip so I want to figure out the best place for him. I just called and they said that I can book years in advance which is great as we are looking for March 2013 and I want to be sure to get the room I want. The DVC discount for the VIP suite is $70.

Thanks for any input

[BamaTigger]

Originally Posted by zianha

I didn't read the entire thread yet, but if I am upgrading my tickets to APs when I'm at WDW, will that qualify me for the discount if I'm checking my dog in a day or 2 before I do the upgrade??

I dont know for sure, but I do remember showing them my APs when I checked the boys in, you can ask.