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Old 05-09-2010, 10:08 AM   #1
gkrykewy
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Anyone know if there's a phone support number for Disney Movie Rewards? (problem)

I'm having a heck of a time getting one of my reward orders fulfilled. About a month ago, I ordered a nightmare before Christmas water bottle. After it didn't arrive in two weeks, I somehow got through their form email responses and got an email from customer service saying they would re-send. Now, two weeks later, the replacement bottle hasn't arrived either. I have both shipping confirmations, and unfortunately they shipped both bottles by media mail (which is technically mail fraud, since a bottle is obviously not a media item). My guess is that these are either being returned to sender or caught in the black hole of usps processing of inappropriately mailed items.

What I'd like to do is reach customer service by phone since it's very difficult to get a personal response by email. However, I can't seem to find a number.
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Old 05-11-2010, 06:21 PM   #2
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Old 05-11-2010, 06:23 PM   #3
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Their guest service number is 866-246-8646. It's buried deep in the website.
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Old 05-11-2010, 06:36 PM   #4
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I'm just surprised that you got shipping confirmations, with delivery info, inside of a month! That's much shorter than it's ever taken me to get a redemption!
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Old 05-11-2010, 10:30 PM   #5
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I would be surprised if you received it in 2 weeks coming media mail.
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Old 05-12-2010, 09:04 AM   #6
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Quote:
Originally Posted by jessica52877 View Post
I would be surprised if you received it in 2 weeks coming media mail.
Agreed. Media mail is about the same as walking it there. I ordered a movie (which WAS actually media) from a seller in Baltimore. I live 45-50 minutes North of Balt in York, PA. Got shipping confirmation on a Monday. Took almost 2 weeks to arrive ..... yeap, a 45 min drive took two weeks. I know Baltimore traffic can get thick, but that is a bit remarkable!
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Old 05-13-2010, 10:59 AM   #7
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Disney Movie Rewards

We regret you are having difficulties receiving your reward. We want to help you with this. Please contact us directly at 866-246-8646 for assistance.
Thank you,
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Old 05-13-2010, 12:35 PM   #8
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Media mail can take up to (and even a little over) 21 days. 2 weeks is well within that time... now if you don't see it within the month, I would question it.
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Old 05-13-2010, 02:12 PM   #9
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This is somewhat OT but has to do with the Movie Rewards. I used to get the theater movie passes with my points. Do you think they will add those again in the future??
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