Tech support issues for eTicket - Page 7 - The DIS Discussion Forums

WebmasterJohn · 04-29-2012, 11:47 AM

Quote:

Originally Posted by corky441

I'm having difficulty getting past the login page.
It keeps telling me my user name or password are incorrect.

I've been using the app since it first came out.

Should I delete it from my iPhone 4 and try to reinstall?

If I do this, will I have to pay for it again?

We've identified some issues related to the server migration that seem to be affecting the app.

We appreciate your patience while Alex and the team work on it.

cropman · 04-29-2012, 04:48 PM

Glad I'm not the only one. I was afraid an old app had quit working.

millerwdwfans · 04-30-2012, 09:44 AM

Quote:

Originally Posted by WebmasterJohn

We've identified some issues related to the server migration that seem to be affecting the app.

We appreciate your patience while Alex and the team work on it.

I was just coming here to ask this same thing. I knew I should have been more patient! I hope my impatience doesn't cost me $5.99.
I uninstalled and reinstalled in hopes that would work. I thought I should get an automatic pop up from itunes saying that I had already purchsed this app but that didn't happen. It just reinstalled it but it still doesn't work for me.
I hope itunes doesn't take another $5.99 from me.

WebmasterJohn · 05-01-2012, 04:48 PM

Try cleaning cookies and history on your iPhone and iPad.

This seemed to fix the issue for several people today.

corky441 · 05-01-2012, 07:25 PM

Just came back for me. Didn't do anything to my iPhone4, just thought I'd try and connect & Voila !!!!
Yay

millerwdwfans · 05-02-2012, 06:14 AM

Yay I'm in! So far it doesn't appear iTunes has double charged me so that's good too.

WebmasterJohn · 05-02-2012, 07:51 AM

Quote:

Originally Posted by millerwdwfans

Yay I'm in! So far it doesn't appear iTunes has double charged me so that's good too.

I'm glad to hear that.

If you find that eTicket charges you twice for the app please email me both receipts - John@DreamsUnlimitedTravel.com and I will forward them to the appropriate people to see what I can do

TSWJan78 · 05-14-2012, 07:48 AM

I can't find this in the App store... I deleted to reinstall when my restore was not working and now I cannot find. Any suggestions?

jcb · 05-14-2012, 10:06 AM

Quote:

Originally Posted by TSWJan78

I can't find this in the App store... I deleted to reinstall when my restore was not working and now I cannot find. Any suggestions?

A few days ago, I received a notice the app was being temporarily removed from the App store until the issues caused by the server migration were resolved.

TSWJan78 · 05-14-2012, 12:19 PM

Kinda had that feeling Jack... I will wait paitently....

Piglet54 · 05-14-2012, 02:02 PM

Glad to know that it is being fixed. I really liked the browser feature and miss all the info.

missycj96 · 05-23-2012, 07:13 AM

Hi - i was having the log in issue but with your kind help that seemed to resolve. Now it wont load. It says it is updating but them never opens. Does anyone know how to fix? Its been going on a while. Thanks for helping me.

DisneyLoverUSA · 05-28-2012, 02:08 PM

ThThe link you provide for eticket support shows me a broken link. Theeticket has always worked for me up until Saturday. Now it wont let me log in for the last 2 days it keeps saying incorrect username and password. I created a new username and password and it still wont let me log in.

wdwmaw · 05-28-2012, 08:18 PM

Quote:

Originally Posted by DisneyLoverUSA

ThThe link you provide for eticket support shows me a broken link. Theeticket has always worked for me up until Saturday. Now it wont let me log in for the last 2 days it keeps saying incorrect username and password. I created a new username and password and it still wont let me log in.

Same for me, still having trouble and can't connect on phone

acmmommymouse · 05-29-2012, 05:55 PM

Quote:

Originally Posted by wdwmaw

Same for me, still having trouble and can't connect on phone

Same problem for me. Was able to log in on phone a couple of days ago, but now says incorrect password. I am sure it is correct.

04-29-2012, 04:48 PM	#92
cropman Earning My Ears Join Date: Oct 1999 Location: Harrison, MI USA Posts: 63	Glad I'm not the only one. I was afraid an old app had quit working. __________________ JC

05-14-2012, 07:48 AM	#98
TSWJan78 DIS Veteran Join Date: May 2002 Location: Watertown, MA Posts: 1,874	I can't find this in the App store... I deleted to reinstall when my restore was not working and now I cannot find. Any suggestions? __________________ Ask me how my friends and I raised $25,000 for Give Kids the World

05-14-2012, 12:19 PM	#100
TSWJan78 DIS Veteran Join Date: May 2002 Location: Watertown, MA Posts: 1,874	Kinda had that feeling Jack... I will wait paitently.... __________________ Ask me how my friends and I raised $25,000 for Give Kids the World

05-14-2012, 02:02 PM	#101
Piglet54 Mouseketeer Join Date: Jun 2004 Location: Virginia Posts: 400	Glad to know that it is being fixed. I really liked the browser feature and miss all the info. __________________

05-23-2012, 07:13 AM	#102
missycj96 DIS Veteran Join Date: May 2003 Posts: 1,175	Eticket wont load Hi - i was having the log in issue but with your kind help that seemed to resolve. Now it wont load. It says it is updating but them never opens. Does anyone know how to fix? Its been going on a while. Thanks for helping me.

05-01-2012, 04:48 PM	#94
WebmasterJohn Genius Maintains the Big Book of Grievances Join Date: Dec 1999 Location: Orlando, FL Posts: 2,601	Try cleaning cookies and history on your iPhone and iPad. This seemed to fix the issue for several people today.

05-01-2012, 07:25 PM	#95
corky441 It's not the pace of life than concerns me... it's the sudden stop at the end. Join Date: Mar 2008 Location: Cheektowaga, NY Posts: 2,766	Just came back for me. Didn't do anything to my iPhone4, just thought I'd try and connect & Voila !!!! Yay

05-02-2012, 06:14 AM	#96
millerwdwfans I work for Mickey Bars! Join Date: Feb 2007 Posts: 174	Yay I'm in! So far it doesn't appear iTunes has double charged me so that's good too.

05-28-2012, 02:08 PM	#103
DisneyLoverUSA DIS Veteran Join Date: Aug 2011 Posts: 1,971	eticket ThThe link you provide for eticket support shows me a broken link. Theeticket has always worked for me up until Saturday. Now it wont let me log in for the last 2 days it keeps saying incorrect username and password. I created a new username and password and it still wont let me log in.

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