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Old 11-28-2009, 02:28 PM   #1
LMO429
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D23 Customer Service Phone Number

I had a question regarding my D23 membership. Is there a customer service phone number. I tried calling disney store and walt disney world directly and they both were unable to assist me.

TIA
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Old 11-28-2009, 02:35 PM   #2
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I would suggest calling 818-560-1000 which is the Main Switchboard of The Walt Disney Company. Ask for D-23. If they do not have a listing, ask for Stephen Clark, who is in charge of D-23.
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Old 11-28-2009, 04:24 PM   #3
kennythepirate
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Good luck. They have the WORST customer service of all Disney entities.
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Old 11-28-2009, 04:44 PM   #4
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Good luck. They have the WORST customer service of all Disney entities.
I agree 100%...I got a D23 membership for my birthday...I got everything but the member card...I cant buy any merchandise, get e-mails from them, etc, with out the member #...I emailed from the link on the D23 site, I got a canned reply it was the wrong address...I sent it to the ''right'' one, a human replied saying they'd sent the card out to me but they needed by DBF name and zip (he's the one that purchased the memberahip for me) I then got a canned reply saying something was wrong with my city & zip I live just outside of Boston, not the middle of nowhere, my city and zip is fine...I sent another e-mail, a human replied to me saying they had no record of my DBF order I sent the order # right back..No answer...I guess I'll just be patient and see if it every ends up in my mailbox
Thanks for the vent! Sorry OP!
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Old 11-28-2009, 04:47 PM   #5
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Good luck. They have the WORST customer service of all Disney entities.
I second this!
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Old 11-28-2009, 06:42 PM   #6
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I have had no luck as well today. Poor Customer Service if you ask me. You think for the 75 dollar initiation fee they would be able to afford a customer service line.

if you have facebook and are on their facebook page they have a section that answer frequently asked questions..this may help someone.
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Old 11-28-2009, 07:29 PM   #7
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Well, I got another email from a 3rd different person...This email said they would send an internal email request to get me an update on my card...Ummm, that shouldve been done already Supposedly, I should have an answer within 2 business days...They did include an 800 # in case this doesnt solve the issue.
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Old 11-28-2009, 08:23 PM   #8
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Last week I received a D23 pamphlet and membership card telling me I had received this as a gift from my DDs The pamphlet instructed me to activate my membership by going to a site. Well, it wasn't a site at all but an email address. I emailed that I couldn't find anywhere on the d23 site to activate my membership. This was on Wednesday, and today I received a reply. I'll follow the instructions, but this seems much more difficult that it needs to be.

I've noticed this from other businesses who were around prior to the internet era. In the past they could take their sweet time in responding and dealing with customers, we were at their mercy. With on-line service, a level of immediate attention is expected(anybody deal with Amazon? They are amazing!)
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Old 11-29-2009, 09:09 AM   #9
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Originally Posted by Micca View Post
Last week I received a D23 pamphlet and membership card telling me I had received this as a gift from my DDs The pamphlet instructed me to activate my membership by going to a site. Well, it wasn't a site at all but an email address. I emailed that I couldn't find anywhere on the d23 site to activate my membership. This was on Wednesday, and today I received a reply. I'll follow the instructions, but this seems much more difficult that it needs to be.

I've noticed this from other businesses who were around prior to the internet era. In the past they could take their sweet time in responding and dealing with customers, we were at their mercy. With on-line service, a level of immediate attention is expected(anybody deal with Amazon? They are amazing!)

Really? I didnt receive a pamphlet and you got your card first off? I cant seem to get one at all
Yeah, it is waayyyy more difficult than it needs to be.

I agree, Amazons customer service is excellent!
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Old 11-29-2009, 12:11 PM   #10
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Yeah the card was glued in the pamphlet and was customized on the outside that said it was a gift from my DDs. They gave it to me for a b'day gift but it didn't arrive until a few days after my birthday. No big deal to me, but DDs said they had ordered the membership weeks prior to my b'day.

BTW, the pamplet says I'll be getting my welcome letter, member certificate and first copy of the magazine. It also states my special gift will arrive separately.

I've just emailed to activate my membership so we'll see how that goes.
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Old 11-29-2009, 01:25 PM   #11
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Got my activation email so looks like I'm in! Good luck with your membership.
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Old 02-03-2010, 05:26 PM   #12
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thumbs DOWN!!! grrrrr D23

OMG!!
How the heck can D23 even be remotely associated with Disney?
The customer service they offer is nonexistent!
DH bought me a membership for Christmas.
They sent it to ME: Before Thanksgiving.
Needless to say the surprise was ruined.
No membership card, nada,nichts,nothing!!!
Repeated calls have yielded nothing but my "membership" somehow being linked to my Disney store account: LUCKY ME!!! I can buy stuff...woo-hoo!!!
A bigger waste of money I have never seen!
Sorry for the rant!
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Old 02-11-2010, 11:11 AM   #13
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Originally Posted by hotcarib View Post
OMG!!
How the heck can D23 even be remotely associated with Disney?
The customer service they offer is nonexistent!
DH bought me a membership for Christmas.
They sent it to ME: Before Thanksgiving.
Needless to say the surprise was ruined.
No membership card, nada,nichts,nothing!!!
Repeated calls have yielded nothing but my "membership" somehow being linked to my Disney store account: LUCKY ME!!! I can buy stuff...woo-hoo!!!
A bigger waste of money I have never seen!
Sorry for the rant!
I have had a terrible experience too! They have sent 3 different lithographs, and each one has arrived torn and destroyed. I have not gotten any d23 emails. All the mail I get is addressed to the person who gave the gift membership to me, so it is not being delivered to my house. They have some huge issue with correcting MY name, address, email, and telephone number in their membership system. I hate it. I have spoken with numerous people on the phone, and have sent a dozen or so emails to customer service, and I just get canned responses (so sorry with your issues, we have solved problem, etc.) but then nothing is ever fixed. I am so, so terribly sad and disappointed.
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