Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Just for Fun > Community Board
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 11-24-2009, 06:12 AM   #1
torinsmom
I have someone coming to scoop
I don't know how a man could wear them
 
torinsmom's Avatar
 
Join Date: Apr 2004
Location: Right down the street from the UNC Tarheels!
Posts: 8,906

Any experience with Best Buy's ADH warranty?

I bought my son an Ipod Touch at Best Buy in August and he really loves it. I bought the extended warranty, which includes the accidental damage warranty. Yesterday, my DS dropped the IT and it fell into the wet grass. He picked it up immediately, but it is DEAD. We even put it in a baggy of dry rice all night.

The ADH is supposed to cover "drops and spills", but not negligent use or immersion in liquid. I am wondering if dropping the thing in the wet grass qualifies? ANyone had any experience with BB on this kind of thing?

Marsha
__________________
3/2001--offsite 10/2001-offsite
3/2006--Pop Century 8/2006--Pop Century
October 13-19, 2007--Pop Century 70's
August 3-11, 2008--Pop Century Grand Gathering
July 6-13, 2009--Universal Studios
June 16-25 2010--Universal AND Disney for 10 days (Emerald Island)
August 10-20 2011--Universal and Disney(Indian Creek)
July 6-14 2012--Universal and Disney--doing YES again!
July 14-21 2013--Universal and Disney with family
torinsmom is offline   Reply With Quote
Old 11-24-2009, 06:50 AM   #2
~disneydiva~
DIS Veteran
 
~disneydiva~'s Avatar
 
Join Date: Jul 2008
Location: Dallas, TX
Posts: 1,078

I can ask my DH. He works at Best Buy.
__________________
me dh



~disneydiva~ is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 11-24-2009, 07:18 AM   #3
Tuffcookie
Enjoys an early hour of peace
Women like the simple things in life...like men!:D
Is a smart cookie
 
Tuffcookie's Avatar
 
Join Date: Jan 2000
Location: Barberton,OH,US
Posts: 7,588

OP, What a coincidence. I just bought a Zune yesterday for my youngest DS's birthday (Dec 2) and I also bought the extended warranty. I thought it covered everything except loss so I'm interested in finding this out too!

TC
__________________
Tuffcookie is offline   Reply With Quote
Old 11-24-2009, 07:18 AM   #4
barkley
DIS Veteran
If I ever have a garage sale the neighbors will think I have major wine and condiment addictions
 
Join Date: Apr 2004
Location: middle of nowhere washington
Posts: 10,756

i'm willing to bet it was the drop vs. what was likely a quick exposure to the wet grass that killed the ipod. dd dropped her ipod from only a few feet onto a carpet over cement floor (library) and it trashed hers-best buy replaced it.

it seems like unless it's a 'quick fix' they just replace the unit.
__________________
I've been BOO'ED!!!


The REAL Barkley

Wedding Groomsman - 1991
Disneyland - 1992
Maui - 1993


"King of the Closet, Guardian & Protector of Cookies Everywhre"

Does not Cruise due to C.D.P.P.
(Chronic Duck Pirate Phobia)
barkley is offline   Reply With Quote
Old 11-24-2009, 08:01 AM   #5
Blue.Fairy2
DIS Veteran
 
Join Date: Mar 2009
Posts: 1,443

I am interested in this also, I thought I read on the Budget board that water damage was covered, so it is not?
__________________
Animal Crossing City Folk
name: Foxy
town: Padres
code: 0560-5671-2716

City Folk GAME GUIDE ON SALE AT GAME STOP 9.99

Free Apps and Music for iPhone and ipod touch
http://www.disboards.com/showthread.php?t=2330141
Blue.Fairy2 is offline   Reply With Quote
Old 11-24-2009, 08:41 AM   #6
acmeyer
Earning My Ears
 
Join Date: May 2002
Location: Illinois
Posts: 41

Unless he left it over night in the grass or in the grass had large puddle in it, it wasn't the wet that did it in. It was the drop. I know that people say never to buy xtended warranty's but i always do with my kids ipods, xbox's, wii's, playstations, and things of that nature. I just took my ds's ipod back to best buy last weekend as the headphone jack would no longer work. They no longer carried the model he had so he upgraded (for and additional $70 that he paid) to an ipod touch. We have replace 3 xboxes that way. I would just take it back and tell them it was dropped. If you had dropped it in the toliet - then i would say the damage would be from the water but not the grass.
acmeyer is offline   Reply With Quote
Old 11-24-2009, 08:51 AM   #7
torinsmom
I have someone coming to scoop
I don't know how a man could wear them
 
torinsmom's Avatar
 
Join Date: Apr 2004
Location: Right down the street from the UNC Tarheels!
Posts: 8,906

I don't know.....it was pretty wet. We had a very rainy day here yesterday and the ground was still wet from Sunday as well. It was not a very long fall. He had it in his jacket pocket and was holding his jacket over his arm, so it fell maybe 2 feet at most to the soft grass. The end that has the plug for the USB cord and the headphone was all the way into the grass and was really wet when he grabbed it up. We dried it up real well and then put it in the rice to see if that would help.

Is there a way for them to tell if it is water damage vs. the drop that messed it up?

MArsha
__________________
3/2001--offsite 10/2001-offsite
3/2006--Pop Century 8/2006--Pop Century
October 13-19, 2007--Pop Century 70's
August 3-11, 2008--Pop Century Grand Gathering
July 6-13, 2009--Universal Studios
June 16-25 2010--Universal AND Disney for 10 days (Emerald Island)
August 10-20 2011--Universal and Disney(Indian Creek)
July 6-14 2012--Universal and Disney--doing YES again!
July 14-21 2013--Universal and Disney with family
torinsmom is offline   Reply With Quote
Old 11-24-2009, 12:35 PM   #8
pixiewings71
Sweet!!! Totally!!!!!
YAY for good weather!
It's that Disney Magic, I don't know how it works but it does!
 
pixiewings71's Avatar
 
Join Date: Jun 2007
Location: Suisun City CA
Posts: 22,253

Sometimes electronics have spots in the battery compartment that change color when they get wet. My DD21 had a phone that she swears she did not get wet, it stopped working and when she tried to use her warranty to get it replaced they refused because it was water damaged. I ended up giving her my old phone to activate. I would suggest looking in the battery compartment, her spot turned pink when wet.
__________________
Kerri DBF DD18 DD14

We took 14 trips from July 07-July 08 and around 16 from Jan 09-Jan 10. We did 5 trips 2011-2012. 2012-2013 4 trips.


eBay and pins http://disboards.com/showthread.php?t=2213419
pixiewings71 is offline   Reply With Quote
Old 11-24-2009, 12:44 PM   #9
OK!
Dreams in
Moral of the story: generic rum = bad
that was my holy grail of the whole sale!
 
OK!'s Avatar
 
Join Date: Jan 2005
Location: Windermere, FL
Posts: 7,403

AFAIK it's the same with iPod Touches as it is for iPhones, which is to say there are 3 wetness sensors on the unit. All turn pink when exposed to liquid. One is in the docking area, one is down in the bottom of the headphone jack, and one is actually inside the device and can't be accessed or seen without cracking the device open. I don't know if Best Buy covers liquid damage or not. Most places won't (AppleCare won't, for sure....as soon as they see that one of the liquid sensors has been tripped, they quit analyzing the problem, diagnose it as "water damage," and that's all she wrote. I hope BB is different!)
__________________
Disneyland: 1974, 1975, 1976, 1977, 1978, Oct. 1990, Jan. 1996, May 2010, Dec. 2013, Dec. 2014
WDW: 1979, 1982, 1985, Nov. 1987, Aug. 1991 (Doubletree), May 1995 (Doubletree), Oct. 1997 (Dixie Landings), Nov. 2001 (Port Orleans Riverside), Dec. 2002 (Dolphin), Dec. 2004 (Port Orleans Riverside), Jan. 2006 (Beach Club Villas), Aug. 2006 (VWL/BCV), Dec. 2006 (BCV/BWV), Jan. 2008 (BCV): ½ Marathon trip!, May 2008 (BCV): graduation trip!, Dec. 2008 (BCV), Jan. 2009 (BCV): ½ Marathon trip!, May 2009: quickie weekend, Jan. 2010 (BWV): ½ Marathon trip!, April 2010: 3 weeks in the World, Aug. '10: moved here for good
OK! is offline   Reply With Quote
Old 11-24-2009, 12:48 PM   #10
Phil'sFrontier
DIS Veteran
 
Join Date: Aug 2009
Location: Yukon
Posts: 1,154

Check your credit card(assuming you paid with a credit card) often they have extended warranty protection and sometimes a replacement clause built right in.
__________________
Phil'sFrontier is offline   Reply With Quote
Old 11-24-2009, 12:51 PM   #11
glitterkittyy
I Disney
I'm afraid what I'll find if I search myself
(sorry, couldn't resist - SPTF)
but I think one time I heard him say "Wheeeeeeeeeeeeeeeeeeeeee!"
 
glitterkittyy's Avatar
 
Join Date: Dec 2007
Location: Former Buckeye now living 20 minutes from WDW!
Posts: 3,274

If Best Buy doesn't cover it, check with Apple directly. They have stood behind everything I have ever bought from them.
__________________



Thanks GP!
glitterkittyy is offline   Reply With Quote
Old 11-24-2009, 01:00 PM   #12
OK!
Dreams in
Moral of the story: generic rum = bad
that was my holy grail of the whole sale!
 
OK!'s Avatar
 
Join Date: Jan 2005
Location: Windermere, FL
Posts: 7,403

Quote:
Originally Posted by Phil'sFrontier View Post
Check your credit card(assuming you paid with a credit card) often they have extended warranty protection and sometimes a replacement clause built right in.
Yep. I know American Express does this. I've read stories from dozens of people on the iPhone-related forums I'm on who've benefited from this.
__________________
Disneyland: 1974, 1975, 1976, 1977, 1978, Oct. 1990, Jan. 1996, May 2010, Dec. 2013, Dec. 2014
WDW: 1979, 1982, 1985, Nov. 1987, Aug. 1991 (Doubletree), May 1995 (Doubletree), Oct. 1997 (Dixie Landings), Nov. 2001 (Port Orleans Riverside), Dec. 2002 (Dolphin), Dec. 2004 (Port Orleans Riverside), Jan. 2006 (Beach Club Villas), Aug. 2006 (VWL/BCV), Dec. 2006 (BCV/BWV), Jan. 2008 (BCV): ½ Marathon trip!, May 2008 (BCV): graduation trip!, Dec. 2008 (BCV), Jan. 2009 (BCV): ½ Marathon trip!, May 2009: quickie weekend, Jan. 2010 (BWV): ½ Marathon trip!, April 2010: 3 weeks in the World, Aug. '10: moved here for good
OK! is offline   Reply With Quote
Old 11-24-2009, 06:21 PM   #13
torinsmom
I have someone coming to scoop
I don't know how a man could wear them
 
torinsmom's Avatar
 
Join Date: Apr 2004
Location: Right down the street from the UNC Tarheels!
Posts: 8,906

OP here with an update......

I took the Ipod Touch to Best Buy this afternoon and went through the expected drama. BB does cover water damage, not immersion, but things like spilling water on it or rain damage is covered. They couldn't decide if it was the water or the drop, there was evidence of both, but the sensors were not red(the ones they could see). They agreed it was covered under the accidental coverage included in the warranty I purchased.

The drama started because since I bought the IT in August, a new generation came out. The GeekSquad guy was saying it had to be replaced by the same exact IT. In order to do that, they had to do something called an "advance replacement", or at least I think that's what it was called. Basically, a new device is sent out from the warehouse. Well, the guy said they were backordered(no duh, they are the old generation now) and it could be weeks to months before we got the new one.

So...I told him that wouldn't work. I was told when I bought the warranty that if something happened to the IT, we could come in and get a new one on the spot. I asked him why we couldn't just get the new generation, and he said they couldn't do that because it was more money. So, I offered to pay the difference, since DS would love the new features. That was not an option either. They finally gave it to a manager, who said the same thing. Then he went on the computer to see if he could figure out how long the backorder would take. Well, lo and behold, he said the screen said there was an option of a substitute. He went and got a new generation IT and told the customer service person to do an exchange. The guy rang it up and the new one is actually $30 cheaper than the old one. This also made the warranty price go down(warranty is now updated to end in 11/2011) and I got a gift card for $41 on top of the new Ipod.

Moral of the story is stand your ground and they will honor the warranty.

Marsha
__________________
3/2001--offsite 10/2001-offsite
3/2006--Pop Century 8/2006--Pop Century
October 13-19, 2007--Pop Century 70's
August 3-11, 2008--Pop Century Grand Gathering
July 6-13, 2009--Universal Studios
June 16-25 2010--Universal AND Disney for 10 days (Emerald Island)
August 10-20 2011--Universal and Disney(Indian Creek)
July 6-14 2012--Universal and Disney--doing YES again!
July 14-21 2013--Universal and Disney with family
torinsmom is offline   Reply With Quote
Old 11-24-2009, 07:15 PM   #14
Micca
You gotta love a great plan like that
Will be spending some time with George Harrison
I have known whack-a-doodles in my day
 
Micca's Avatar
 
Join Date: Dec 2000
Location: Mostly the basement
Posts: 20,577

Good for you Torinsmom! Sorry you had to go through all of that (you shouldn't have to) but glad the outcome was to your satisfaction.
Micca is offline   Reply With Quote
Old 11-24-2009, 07:29 PM   #15
Blue.Fairy2
DIS Veteran
 
Join Date: Mar 2009
Posts: 1,443

Quote:
Originally Posted by glitterkittyy View Post
If Best Buy doesn't cover it, check with Apple directly. They have stood behind everything I have ever bought from them.
applecare does not cover water damage.

Thank you for the report, we will be buying our DS his touch at BB with the EW.
__________________
Animal Crossing City Folk
name: Foxy
town: Padres
code: 0560-5671-2716

City Folk GAME GUIDE ON SALE AT GAME STOP 9.99

Free Apps and Music for iPhone and ipod touch
http://www.disboards.com/showthread.php?t=2330141
Blue.Fairy2 is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
thread Thread Starter Forum Replies Last Post
Got late dining seating. What is your experience with that? debbs0723 Disney Cruise Line Forum 31 11-28-2009 07:33 AM
Anyone had any experience with Serenity Travel? mommy22pumpkins Budget Board 3 11-23-2009 07:37 PM
Looking for someone with trading experience rutgers1 DVC-Mousecellaneous 4 11-22-2009 12:51 PM
Any Experience with Rescue Pet Swim To Me Puppy? sas_mk Budget Board 10 11-22-2009 09:52 AM
Tell me about your experience with Alamo or Budget TheMick424 Disney for Families 7 11-21-2009 04:36 PM

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 07:22 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.

You Rated this Thread: