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Old 07-14-2011, 07:58 AM   #961
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Quote:
Originally Posted by Wendy&Grumpy View Post
Well it now says 90 days... but when I click view under My Cruise Plans I end up at a page with his message:

Sorry, access to My Cruise Plans is not currently open for this reservation. Access is available 120 days prior to embarkation for Platinum Castaway Club members and Concierge Guests, 105 days prior for Gold Castaway Club members, 90 days prior for Silver Castaway Club members and 75 days prior for all other Guests. Also, please note that access to My Cruise Plans closes 3 days before your cruise departure date.

Disney is really making this tough for me!!!
Is there a number on there to call tech support for online help? I had a problem like this for our cruise last year. I called them and they had to go in and fix correct something before I was able to sign in and access everything.

The first thing I would do though is to logout, clear your cookies, and then try logging back in.
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Old 07-14-2011, 10:36 AM   #962
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how far is the water slide from the family beach cabanas
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Old 07-14-2011, 10:37 AM   #963
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What is included with the use of the cabanas??

Sorry- I am sure this has been noted 100 times
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Old 07-14-2011, 10:40 AM   #964
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What is included with the use of the cabanas??

Sorry- I am sure this has been noted 100 times
Bike rental (one hour), snorkel gear, rafts/tubes, sand toys (in family beach cabanas), unlimited soft drinks and water, snacks, suntan lotion, towels, security safe, private cabana, lounge chairs, hammock, outdoor shower, concierge service for the whole day.
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Old 07-14-2011, 11:01 AM   #965
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So can concierge still book these at any time? Even if their cruise was like a year away??

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Old 07-14-2011, 11:08 AM   #966
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So can concierge still book these at any time? Even if their cruise was like a year away??

K
120 days for concierge.
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Old 07-14-2011, 11:10 AM   #967
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how far is the water slide from the family beach cabanas
Pelican Plunge is right next to the cabanas. If you look back through this thread there are some pictures that might help you out.
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Old 07-14-2011, 11:29 AM   #968
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120 days for concierge.
Ok, thanks, I wasn't sure how that worked!
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Old 07-14-2011, 11:58 AM   #969
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Shuttle to the Cabanas

Are you also given a shuttle ride to and from the cabanas??
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Old 07-14-2011, 12:09 PM   #970
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Are you also given a shuttle ride to and from the cabanas??
You take the tram to the 2nd stop - Pelican Plunge. From there you go to the Cabana check-in. They offered to give us a ride on a golf cart from there - but we made the short walk so we could check things out.
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Old 07-14-2011, 01:42 PM   #971
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If Cabanas are "not available" should I still keep checking online in hopes of a cancellation or just go on the wait list when we get onboard?
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Old 07-14-2011, 02:01 PM   #972
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I would keep checking, that way you will know that you have it or not before you get to Castaway cay.

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Old 07-14-2011, 02:14 PM   #973
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Quote:
Originally Posted by princssdisnygina View Post
Bike rental (one hour), snorkel gear, rafts/tubes, sand toys (in family beach cabanas), unlimited soft drinks and water, snacks, suntan lotion, towels, security safe, private cabana, lounge chairs, hammock, outdoor shower, concierge service for the whole day.
WOW! How much are the cabanas? I looked on the DCL website under Shore Excursions for Castaway Cay and didn't see them. Can anyone tell me how much they are?
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Old 07-14-2011, 02:31 PM   #974
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WOW! How much are the cabanas? I looked on the DCL website under Shore Excursions for Castaway Cay and didn't see them. Can anyone tell me how much they are?
$499 for one on the family beach, $399 for one at senerity bay
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Old 07-14-2011, 03:14 PM   #975
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Is there a number on there to call tech support for online help? I had a problem like this for our cruise last year. I called them and they had to go in and fix correct something before I was able to sign in and access everything.

The first thing I would do though is to logout, clear your cookies, and then try logging back in.
Ok, I called.

They are going to look into why it says 90 days, as tomorrow is my 90 day mark, not today as Disneycruise.com says, and I have not been the first one to call about this issue. (Apparantly the count is started with the sail date, so counting from 10/13 backwards 90 days is 7/15.)

She said I will be able to book at midnight and then proceeded to try & discourage me from booking a cabana! As if!
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