Ths DIS is a great place to ask Disney Cruise Line questions and share tips.
Dreams Unlimited Travel - The official sponsor of the Disney Cruise Forums Dreams Unlimited Travel - the official sponsor of the Disney Cruise Forums  

Go Back   The DIS Discussion Forums - DISboards.com > Disney Cruise Line > Disney Cruise Line Forum
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read



Reply
 
Thread Tools Rate Thread
Old 02-03-2011, 07:19 PM   #556
princssdisnygina
Disney Princess
 
Join Date: Aug 2003
Location: Indianapolis, IN
Posts: 3,375

Quote:
Originally Posted by FJS961 View Post
I read that too. One bike rental for each cabana guest is supposed to be included.
It is included... my concierge told us about it but he said most don't use it. You just ask your concierge when you check in!

Quote:
Originally Posted by threewilmingtonwalls View Post
I'm with you on this one. I think you and many others have been given the service one should expect at that price. I have a feeling that if DCL offered these with no reference to service or amenities, they wouldn't be nearly as popular. I don't need to pay for exclusivity...but I WILL pay for service. Sounds like you were treated like a movie star, which would have been a bargain at twice the price!
We were treated VERY well and we LOVED our day. I even canceled my jet ski excursion to spend time in the cabana. I am very excited to get one in September... hoping there is one available!

However, if I don't receive the service I expect then I will complain to who I need to. I am not rude or pushy in any way. I guess I am a nice complainer. But I will give them a chance to fix it.
princssdisnygina is offline   Reply With Quote
Old 02-05-2011, 01:58 AM   #557
kyla
Have Lanyard Will Travel
I just want to see everything! Is that so bad?
Rather a smelly pirate
 
kyla's Avatar
 
Join Date: Apr 2006
Location: End of the Oregon Trail
Posts: 974

I just got back from the second voyage of the Disney Dream. As soon as I got on the ship, I went to Guest Services to book a cabana. I was told that they didn't know how many were available if any and told me to check back later in the day. I continued to check with Guest Services into the evening hours and still no answer but the next morning found out that they did indeed book me a cabana, not the one I was requesting. I was having other disappointing service with Guest Services and this continued with the cabana booking. I went to ask questions about the cabana that we were assigned. I wanted a view of the ship and chairs out front on the beach. The pictures I'd seen showed the chairs stopping halfway up the beach for some reason. Anyway, Guest services said they knew nothing about the cabanas, so I told them that I didn't want the booking esp since they couldn't tell me anything and I was getting really disappointed with the lack of service. I couldn't see paying $500 and possibly not get any service. I'm glad now that I cancelled. Castaway Cay was not nearly as crowded as when I have visited before via the Magic. Lots of empty chairs on the beach, didn't feel crowded or rushed. I also see that others on this thread were not happy with the service, which is what I was afraid of, so I'm really glad that I cancelled. I'm not sure why the beach was not crowded. It could have been the beach expansion? or maybe we didn't have alot of people on the ship? But it was nice and I was very happy to see all the empty chairs.
__________________
Faith, Hope and Pixie Dust

Jeanne & Jim



Disney Magic Dec 1998 - 7 day land & sea Bahamas, Disney Magic January 2003 - 7 day Caribbean, Disney Magic May 2005 - 14 day inaugural cruise thru the Panama Canal, July 2007 - 11 day inaugural cruise Mediterranean, Disney Dream January 2011 - 4 day Bahamas, Disney Fantasy April 2012 - 7 day Caribbean
kyla is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 02-05-2011, 08:32 PM   #558
cblack
Mousketeer
 
cblack's Avatar
 
Join Date: Jun 2010
Location: near St. Louis, MO
Posts: 673

Just back from a cabana

We just returned from the Magic and had cabana number 3 on Friday. For us, there were good parts and bad.

- We split the cabana with another family, so at $250, it was easier for me to justify spending the money.
- When we got to the island, we checked in and also got the "you can walk if you want to (wink, wink)" speech, so we walked around until we found our cabana.
- What I liked most about the cabana was the private beach, there were only a few families on the private beach, so it felt like we had our own island. Also, when the tide goes out, there is a sandbar that reaches out into the cove where you can walk and get great pictures of the Magic. Only cabana guests were allowed out there (more on that later)
- There was no rum punch and it took us an hour to get drinks. By the time they came, they were melted.
- The concierge (Lynda) did explain how everything worked, showed us around the cabana, told us how to get the golf cart and how to rent bicycles/snorkeling gear
- In the morning, there was a gentleman stationed at the rope on the beach to keep non-cabana guests off of the private beach and he did a very nice job of keeping order. Around lunch-time a woman was stationed there and she was very selective in who she stopped. We were in the water watching her and about 1 in 5 families were stopped. This just irritated everyone. Then the woman disappeared and about 50 people moved over to the private beach. A quick call to Lynda resolved the issue.

So overall, even though I didn't get great service, it was worth it to me to have the private area to enjoy time with my family for $250 (but probably wouldn't have been worth it if I had paid the full $500).
__________________
Magic Eastern Caribbean - 1/29/11, Fantasy Eastern Caribbean - 1/26/13 (Trip Report: http://disboards.com/showthread.php?t=3059188), WDW - 12/7/13, Magic Southern Caribbean - 9/27/14

cblack is offline   Reply With Quote
Old 02-05-2011, 08:38 PM   #559
FJS961
DIS Veteran
 
FJS961's Avatar
 
Join Date: Dec 2010
Location: CT
Posts: 1,810

Quote:
Originally Posted by cblack View Post
We just returned from the Magic and had cabana number 3 on Friday. For us, there were good parts and bad.

- We split the cabana with another family, so at $250, it was easier for me to justify spending the money.
- When we got to the island, we checked in and also got the "you can walk if you want to (wink, wink)" speech, so we walked around until we found our cabana.
- What I liked most about the cabana was the private beach, there were only a few families on the private beach, so it felt like we had our own island. Also, when the tide goes out, there is a sandbar that reaches out into the cove where you can walk and get great pictures of the Magic. Only cabana guests were allowed out there (more on that later)
- There was no rum punch and it took us an hour to get drinks. By the time they came, they were melted.
- The concierge (Lynda) did explain how everything worked, showed us around the cabana, told us how to get the golf cart and how to rent bicycles/snorkeling gear
- In the morning, there was a gentleman stationed at the rope on the beach to keep non-cabana guests off of the private beach and he did a very nice job of keeping order. Around lunch-time a woman was stationed there and she was very selective in who she stopped. We were in the water watching her and about 1 in 5 families were stopped. This just irritated everyone. Then the woman disappeared and about 50 people moved over to the private beach. A quick call to Lynda resolved the issue.

So overall, even though I didn't get great service, it was worth it to me to have the private area to enjoy time with my family for $250 (but probably wouldn't have been worth it if I had paid the full $500).
Thanks for the heads up. How was Cabana #3 specifically. Thats the one we have booked in April. It would seem that milage varies on service based on who is working there that day / shift. They really should be attentive to you and keep that beach area private for what you pay for it. Seems like the idea is there but the execution is really hit or miss...
FJS961 is offline   Reply With Quote
Old 02-05-2011, 08:44 PM   #560
cblack
Mousketeer
 
cblack's Avatar
 
Join Date: Jun 2010
Location: near St. Louis, MO
Posts: 673

Quote:
Originally Posted by FJS961 View Post
Thanks for the heads up. How was Cabana #3 specifically. Thats the one we have booked in April. It would seem that milage varies on service based on who is working there that day / shift. They really should be attentive to you and keep that beach area private for what you pay for it. Seems like the idea is there but the execution is really hit or miss...
Cabana #3 was a great location - it really was very close to cookies too (close enough that I would have felt a little silly asking someone else to walk there to get my food) and very close to the restroom. The cabana was clean, the beach in front was great. My opinion only, I don't think they have enough staff covering the cabanas. The day we were there, all 17 on the family beach were booked and I only saw Lynda, one server and one golf cart driver working all day. We knew Lynda because we had a suite on the ship, so I got the impression we saw her more than others did too.
__________________
Magic Eastern Caribbean - 1/29/11, Fantasy Eastern Caribbean - 1/26/13 (Trip Report: http://disboards.com/showthread.php?t=3059188), WDW - 12/7/13, Magic Southern Caribbean - 9/27/14

cblack is offline   Reply With Quote
Old 02-06-2011, 02:19 PM   #561
kaseyC


Mother of Three Lovely Princesses
DVC Owner - BWV
 
Join Date: Mar 2002
Location: Lake Villa, IL
Posts: 4,113

My personal Cabana experience on our 1/30/2011 cruise was awesome. We were in Cabana #3 which was perfect location for us... Close to the bathrooms and Cookies Too. Our great experience began the night before when the Concierge team delivered our Cabana bracelets, a paper 3D model of a Cabana and directions to the Cabana to our room. We arrived at the Pelican Bay tram stop at around 9:30 am, checked in and realized we left our bracelets on the ship. No problem, the Cabana concierge would bring some to our cabana. A young man directed us to a golf cart and drove us to #3, where Patrick (part of the Dream's Concierge team) met us with the bracelets. He then gave us a "tour" of the cabana and left us to our relaxing. My 2 DDs and I absolutely enjoyed hanging out in the cabana, the hammock and on the beach. We used the floats and sand toys. Quick walk to Cookies to pick up lunch, had trays picked up right after lunch to discourage the visiting birds. We stayed all day and got back to the ship at about 4:15.

For us it was a great experience and worth every penny ( to us) to have a place to ourselves. Not having to worry about leaving our stuff and the chair/hammock hogs. It may not be for everyone but the cabana experience fits the way my family vacations.
__________________
BC/ Disney Wonder 2000 ~ Poly Concierge 2002 ~ BC Concierge 2003 ~ SSR 2004 ~ BWV 2005 ~ WL Concierge 2006 ~ Disney Wonder/BWV 2006 ~ BWV 2007 ~ Disney Magic Trans-Atlantic Repo 2007 ~ Disney Magic W. Caribbean 2007 ~ AKV 2008 ~ BWV F&WF 2008 ~ Poly CL 2008/2009 ~ BCV/ Disney Magic E. Caribbean 2009 ~ BWV 2010 ~ AKV/ Disney Dream B2B 2011~ BW Flower & Garden Weekend 2011 ~ BLT 2012 ~ Disney Fantasy E. Caribbean 2012 ~ Disney Magic EBTA 2013 ~ Disneyland Paris 2013 ~ Disney Magic EBTA 2014

kaseyC is offline   Reply With Quote
Old 02-06-2011, 02:28 PM   #562
FJS961
DIS Veteran
 
FJS961's Avatar
 
Join Date: Dec 2010
Location: CT
Posts: 1,810

Thanks for the encouraging report! That will be our cabana as well. Sounds like a nice day you had.




Quote:
Originally Posted by kaseyC View Post
My personal Cabana experience on our 1/30/2011 cruise was awesome. We were in Cabana #3 which was perfect location for us... Close to the bathrooms and Cookies Too. Our great experience began the night before when the Concierge team delivered our Cabana bracelets, a paper 3D model of a Cabana and directions to the Cabana to our room. We arrived at the Pelican Bay tram stop at around 9:30 am, checked in and realized we left our bracelets on the ship. No problem, the Cabana concierge would bring some to our cabana. A young man directed us to a golf cart and drove us to #3, where Patrick (part of the Dream's Concierge team) met us with the bracelets. He then gave us a "tour" of the cabana and left us to our relaxing. My 2 DDs and I absolutely enjoyed hanging out in the cabana, the hammock and on the beach. We used the floats and sand toys. Quick walk to Cookies to pick up lunch, had trays picked up right after lunch to discourage the visiting birds. We stayed all day and got back to the ship at about 4:15.

For us it was a great experience and worth every penny ( to us) to have a place to ourselves. Not having to worry about leaving our stuff and the chair/hammock hogs. It may not be for everyone but the cabana experience fits the way my family vacations.
FJS961 is offline   Reply With Quote
Old 02-06-2011, 05:39 PM   #563
MartDM
DIS Veteran
 
Join Date: Feb 2000
Location: Syracuse, NY, US
Posts: 1,882

It occurs to me that, if the golf carts are limited for whatever reason, perhaps they are encouraging those without children or adults needing assistance to walk so that the carts are available for those groups. Seems like those with kids aren't getting the encouragement to hoof it on their own.

Glad to hear the great reports about #3; we have it reserved for April. Also good to hear the negatives too so we can be watchful for the start of these situations and nip them in the bud early in the day if they occur.
MartDM is offline   Reply With Quote
Old 02-06-2011, 06:30 PM   #564
princssdisnygina
Disney Princess
 
Join Date: Aug 2003
Location: Indianapolis, IN
Posts: 3,375

Quote:
Originally Posted by MartDM View Post
It occurs to me that, if the golf carts are limited for whatever reason, perhaps they are encouraging those without children or adults needing assistance to walk so that the carts are available for those groups. Seems like those with kids aren't getting the encouragement to hoof it on their own.
I am not sure that is the case because we were an all adult party and got escorted everywhere. However... we were on Serenity Bay, not the family beach... but still.
princssdisnygina is offline   Reply With Quote
Old 02-06-2011, 06:51 PM   #565
epcotrulz
Mouseketeer
 
Join Date: May 2007
Posts: 363

how many people are allowed in the cabanas, we a group of eight . . .
epcotrulz is offline   Reply With Quote
Old 02-06-2011, 10:29 PM   #566
princssdisnygina
Disney Princess
 
Join Date: Aug 2003
Location: Indianapolis, IN
Posts: 3,375

Quote:
Originally Posted by epcotrulz View Post
how many people are allowed in the cabanas, we a group of eight . . .

The cost includes 6 people but you can now have up to ten. It is an extra $50 per person for the extras.
princssdisnygina is offline   Reply With Quote
Old 02-07-2011, 08:42 PM   #567
jnsma
Mouseketeer
 
Join Date: Mar 2007
Posts: 325

DVC Gold Member
Paid DVC Rent/Trade
Gold Membership

Just wanted to post of my experience in renting a cabana as some of the information was slightly different than was previously posted.

We were on the 2/3 3-night Dream and wanted to rent a HC accessible cabana for us and my in-laws. My MIL is in a wheelchair and sometimes requires oxygen. Side note: the cabana only has 1 outlet, but the concierge staff provided an extension cord so both the refridgerator and her machine could be plugged in. The cabana would also give her a place to get out of the sun to rest during the day.

We were not concierge, so would have to wait until we boarded the ship. I had read previously that you could book the cabanas upon arrival on the ship either at guest services or at port adventures, but that was not my experience.

We boarded around 1pm and I went right to guest services. While approaching the line there was someone that was triaging the questions and directing people where to go if it was an easy question. I explained that I wanted to reserve a handicap cabana. I was told that they were controlled by the concierge staff and if there were any available to check back between 5-6.

Given that I thought that Port Adventures was open, I went up there and tried again there. I was again told that they were controlled by the concierge staff but they could put my name on a list and they would call us if we got one. Iím not sure if they said when I would hear. I was happy to be on the list at this point.

On the way to dinner, the person that took my name stopped me in the hall and asked if I had been contacted as she thought they were about to. I said that I had not, and joked if it was good news. Later after dinner, I still hadnít heard so I stopped by Port Adventures again to see if there was any word. The person checked with his supervisor and was told that it was up to the concierge and they would let us know.

Finally around 4pm the next day, we got a knock on a door at our door and there were 2 people delivering a small paper cabana and instructions. We had gotten it!!!

My impression on the process is that the cabanas are totally controlled by the concierge staff and they want to give every opportunity for those at the concierge level. Donít get me wrong, I have no problem with them getting first priority, if you pay for that level, you deserve the perks. I think it would have been nice to have a better idea what the timeframe for when weíd hear so we could make backup plans if need be.

I think the description of the cabana itself and what is included has been well documented and I donít feel the need to reiterate everything that has been discussed before. It was really nice to have the fridge, shower and shade of the cabana directly off the beach. It was also great to have plenty of free space for playing in the sand. There was also plenty of lounge chairs and umbrellas for everyone on the private beach. That said, it did seem kind of awkward with the segregation of the private beach to the main beach (maybe I'm just not used to being on that side of the fence ). The main beach was crowded while the private beach had lots of open space.
jnsma is offline   Reply With Quote
Old 02-08-2011, 06:13 AM   #568
weluvMM
Earning My Ears
 
Join Date: Nov 2008
Posts: 49

When we sailed in November on the WOnder, we were able to book at the excursion desk right after boarding. Very strange new process
weluvMM is offline   Reply With Quote
Old 02-09-2011, 02:30 PM   #569
Disney's Fan
Mouseketeer
 
Join Date: Jul 2007
Location: Cypress, TX
Posts: 137

Quote:
Originally Posted by jnsma View Post
Just wanted to post of my experience in renting a cabana as some of the information was slightly different than was previously posted.

We were not concierge, so would have to wait until we boarded the ship. I had read previously that you could book the cabanas upon arrival on the ship either at guest services or at port adventures, but that was not my experience.

We boarded around 1pm and I went right to guest services. While approaching the line there was someone that was triaging the questions and directing people where to go if it was an easy question. I explained that I wanted to reserve a handicap cabana. I was told that they were controlled by the concierge staff and if there were any available to check back between 5-6.

Given that I thought that Port Adventures was open, I went up there and tried again there. I was again told that they were controlled by the concierge staff but they could put my name on a list and they would call us if we got one. Iím not sure if they said when I would hear. I was happy to be on the list at this point.
Anybody else who has tried to rent one recently had this same experience?
Disney's Fan is offline   Reply With Quote
Old 02-09-2011, 02:48 PM   #570
Kaitysmom
My DD got picked as the Big Kahuna
DIS Veteran
 
Kaitysmom's Avatar
 
Join Date: May 2001
Location: New Hampshire
Posts: 932

Also curious if there is a difference if you're on the Magic vs Dream? Maybe they're a little freer with allowing reservations on the smaller ships with fewer concierge guests onboard? I'm hoping we can reserve one in a couple of weeks but I'm not sure how easy the process will go as we're not concierge...
Kaitysmom is offline   Reply With Quote
Reply



Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
thread Thread Starter Forum Replies Last Post
PJ & TR: Claire & Mike - WP/KWR/SCP - 30 Dec 09 - **Inside Disney Weddings Podcast** Chilly Planning our Happily Ever After 1013 03-11-2011 03:44 AM
Castway Cay Scuba Diving Grumpy Fireman Disney Cruise Line Forum 6 11-22-2009 08:06 PM
Pinkerbell's TR-5/18/09-WP-Whitehall Room-Sago Cay Point *More Wedding Pictures* Pinkerbell1983 Planning our Happily Ever After 270 11-21-2009 12:16 PM
castaway cay thoughts flagfred Disney Cruise Line Forum 1 11-19-2009 11:13 AM
Looking for a Castaway Website BWV Dreamin Disney Cruise Line Forum 1 11-18-2009 07:05 PM

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 12:06 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.

You Rated this Thread: