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Walt Disney World Swan and Dolphin Hotel

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Old 11-21-2009, 05:55 PM   #1
kennythepirate
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Way to make things Pop!

I want to publicly thank the Pop Century Resort for returning my down pillow that I accidently left at the beginning of the month. They tracked me down, called me and mailed it to me at NO COST! There's still Disney magic out there and it's being made by the Cast Members in all roles!
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Old 11-21-2009, 07:56 PM   #2
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That is awesome, glad everything worked out for you and your pillow. Sweet Dreams
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Old 11-21-2009, 09:24 PM   #3
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The Pop called me after I returned home and told me a cell phone charger had been found in our room that we stayed in. The charger wasn't mine, but I was impressed that they were trying to track down it's owner. Also, my son's cell phone fell out of his pocket while at Epcot. The next day he realized that he didn't have it. I called Disney Lost and Found just to report it...I really thought it was LONG gone. But, it had been turned in and Disney shipped it to my home free of charge.
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Old 11-24-2009, 10:02 PM   #4
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That is awesome. Disney's lost and found at the resorts is very thorough. We thought we lost my DH ipod on our trip this year, I called them left them a message on our way home they promptly called me first thing in the morning, hadn't found it, asked for better description and vowed to check as soon as the new room habitants left for the day and callback. In the meantime I finally found it in DH's luggage (oh yeah he had 'looked' and it wasn't there ) I called them back and they were overjoyed that I had found it . It is another of the 1000's of reasons Disney's customer services is #1.
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Old 11-24-2009, 10:22 PM   #5
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Quote:
Originally Posted by kennythepirate View Post
I want to publicly thank the Pop Century Resort for returning my down pillow that I accidently left at the beginning of the month. They tracked me down, called me and mailed it to me at NO COST! There's still Disney magic out there and it's being made by the Cast Members in all roles!
The staff at POP is awesome! My DH left a pair of Chaps shorts there in March, and they sent them to us. We were really impressed!
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Old 11-25-2009, 05:44 AM   #6
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I don't know if this counts but I found a teenage-style wallet at MK in 1995 and turned it in, it had no ID but contained $300 cash.

I got back to Australia and completely forgot about the whole thing - 12 months later I got a letter from WDW saying nobody had claimed the wallet, so they sent me a cheque for the $300. I felt so guilty I didn't cash the cheque for about 6 months, and when I did I bought gifts for the Christmas Wishing Tree.

To this day I still feel bad for the poor person whose vacation may well have been ruined. But thanks to the CM's at WDW who bothered to track me down, about 10 underprivelidged kids got a Christmas present.
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Old 11-25-2009, 08:35 AM   #7
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Quote:
Originally Posted by Oz-kateer View Post
I don't know if this counts but I found a teenage-style wallet at MK in 1995 and turned it in, it had no ID but contained $300 cash.

I got back to Australia and completely forgot about the whole thing - 12 months later I got a letter from WDW saying nobody had claimed the wallet, so they sent me a cheque for the $300. I felt so guilty I didn't cash the cheque for about 6 months, and when I did I bought gifts for the Christmas Wishing Tree.

To this day I still feel bad for the poor person whose vacation may well have been ruined. But thanks to the CM's at WDW who bothered to track me down, about 10 underprivelidged kids got a Christmas present.
What a wonderful thing to do with the money!
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Once a Year from 1992-1997 - Off Site*September 2008 - ASMu with Free Dining*March 2009 - Spring Break at POP Century*May 2009 - School's Out! Trip at SSR and AKV Kidani*June 2009 - Visiting Relatives at Vero Beach*October 2009 - Fall Break at AKV Kidani*May 2010 - School's Out! Trip at AKV Kidani*June 2010 - Relaxation at Vero Beach*December 2010 - PodCast Cruise*December 2010 - Club Level at AKL
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Old 11-25-2009, 09:31 AM   #8
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That reminds me we left a gameboy behind at POP in 2005 and they called us and we were able to get it on the way to the airport.
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