Anyone have trouble with Artscow? - The DIS Discussion Forums

thebeesknees · 11-20-2009, 09:47 PM

I ordered 3 photo books form them on October 7, and they still have not arrived. I have e-mailed them twice now, and the first time they said the books shipped October 13, the second time they said to wait until November 20 and contact them again. I just e-mailed them again to tell them that I want a refund or I will be opening a dispute with my credit card company. I understand that it can take awhile to get stuff from Hong Kong, but 6 weeks?!?

Anyone else have trouble getting their stuff?

Indiana Rose Lee · 11-20-2009, 10:10 PM

i ordered about that time last year. it was the beginning of december before i received the order.

plummer925 · 11-20-2009, 11:11 PM

I had trouble with them last year too - Took them 8 1/2 weeks to get to me and the ornaments I ordered were JUNKY - I guess the saying of "you get what you pay for" is true in their case - I will NEVER order from them again, even if things were 100% free!

JennSaint · 11-20-2009, 11:26 PM

I wouldn't order from them again unless I didn't care how long it took to receive the order. Took 6 weeks for a key chain and mouse pad last year. Needless to say I didn't get my order before Christmas!

TifffanyD · 11-21-2009, 08:08 AM

I will be the lone wolf saying that I love them. I know it takes awhile, but everything I've gotten from them has been great. I think I've only ordered since they got their new printer - but the ornaments I got turned out really good and I can't wait for people to get them this christmas. I ordered mine several months ago tho. SO far I've gotten like 5 photo books, a clock, a money clip, a keychain, 6 mousepads, 5 ornaments, 3 lens clothes... maybe more.

Indiana Rose Lee · 11-21-2009, 08:19 AM

mine turned out ok. just took forever.

nancydrew79 · 11-21-2009, 08:56 AM

They printed my calendar upside down. Before it arrived they emailed stating there was a problem with it and was reprinting my calendar so not to worry, but that was 3 weeks ago and I haven't gotten it yet. I got the original calendar in a weeks time, so now Im thinking it will be a while.

nunzia · 11-21-2009, 09:06 AM

Not Artscow, but Vistaprint..they assembled my calendar wrong, so now I'm trying to take it apart and see if it can be fixed (spiral bound) I haven't been able to tell if it was printed wrong yet. The quality is ok, but what a mess up.

torinsmom · 11-21-2009, 09:16 AM

I ordered a few calendars last year and it does take awhile to get them. They are based in China, so you have to take that into consideration. Things can get held up in customs. Mine turned out really well, but they did short me one. I got it AFTER Christmas, but it was mine so it was okay.

Marsha

ElizK · 11-21-2009, 10:21 AM

I was happy with the many items that I ordered from them last year (3 calendars, a photo book, 6 dog tags, 3 ornaments). It did take awhile to receive them, though.

wtrmlnlabs · 11-21-2009, 10:42 AM

Yep, I've always gotten great quality from them, but very slow. I would expect you should have your stuff by Christmas though. I learned when I started shopping with them to just be patient. For the $$$ I save I'll just sit and wait....

staticgirl50 · 11-21-2009, 11:02 AM

I Love arts cow! It usually takes max 2 weeks so far every time I have ordered. The ornaments are cute,and I bought a watch and several prints.

11-20-2009, 09:47 PM	#1
thebeesknees Mouseketeer Join Date: May 2009 Posts: 358	Anyone have trouble with Artscow? I ordered 3 photo books form them on October 7, and they still have not arrived. I have e-mailed them twice now, and the first time they said the books shipped October 13, the second time they said to wait until November 20 and contact them again. I just e-mailed them again to tell them that I want a refund or I will be opening a dispute with my credit card company. I understand that it can take awhile to get stuff from Hong Kong, but 6 weeks?!? Anyone else have trouble getting their stuff? __________________ Me DH DS7 DD5 DS1

11-20-2009, 11:11 PM	#3
plummer925 Marks Helpmeet Join Date: Jun 2002 Posts: 740	I had trouble with them last year too - Took them 8 1/2 weeks to get to me and the ornaments I ordered were JUNKY - I guess the saying of "you get what you pay for" is true in their case - I will NEVER order from them again, even if things were 100% free! __________________ -- "And it shall come to pass, that whosoever shall call on the name of the Lord shall be saved." Acts 2:21 "For the Lord is good; His mercy is everlasting; and His truth endureth to all generations." Psalm 100:5 (¯`v´¯) `.¸.´ ¸.•´¸.•¨) ¸.•¨) (¸.•´ (¸.•´ .•´ ¸¸.•¨¯`•.

11-20-2009, 11:26 PM	#4
JennSaint DIS Veteran Join Date: Sep 2000 Location: Red Sox Nation Posts: 2,049	I wouldn't order from them again unless I didn't care how long it took to receive the order. Took 6 weeks for a key chain and mouse pad last year. Needless to say I didn't get my order before Christmas! __________________ CBR ~11/29-12/5/00, Disneyland~5/9-5/13/01, AKL~ 2/12-2/20/02 AKL~2/12-18/03 & Universal~PBH~2/18-2/21/03 Bonita Springs 2/12-2/21/04 & WDW Dolphin 2/21/04 WDW~ POFQ~2/15-2/21/05 & BCVillas 2/21-2/25/05 POFQ~2/17-2/25/06 Hyatt Regency Grand Cypress~2/18-2/23/07 All Star Sports~ 2/12-2/15/08 & CSR~ 2/15-2/20/08 CBR~2/14-2/21/2009 & Caribe Royale 2/21-2/24/09 AKV Jambo~2/10-2/20/2010

11-21-2009, 08:08 AM	#5
TifffanyD DIS Veteran Join Date: Apr 2007 Location: Tampa, FL - an hourish from the mouse! Posts: 1,422	I will be the lone wolf saying that I love them. I know it takes awhile, but everything I've gotten from them has been great. I think I've only ordered since they got their new printer - but the ornaments I got turned out really good and I can't wait for people to get them this christmas. I ordered mine several months ago tho. SO far I've gotten like 5 photo books, a clock, a money clip, a keychain, 6 mousepads, 5 ornaments, 3 lens clothes... maybe more. __________________ My Dining Trip Report 2011 - Disney Magic (Jan - Eastern Caribbean), Disney Magic (Sept - WB TA) 2010 - DVC (Jan), AKV - Watching the superbowl at the Jambo house (Feb), Carnival Cruise (June - my 30th bday!), Disney Magic - 7 night western (Oct/Nov) 2009 - BWV/Disney Wonder (Jan - Disneymoon), CSR (May - F&G), AKV Kidani (Jun), POR(Jul), CSR(Aug), BWV (Sep), ASMu (Sep - FD), CR (Sep - F&W Fest), BCV & Disney Wonder (Nov), AKL (Dec) 2008 - AKL (Jan), POP (Sep - FD), ASMu (Sep - F&W), Omni (Oct - offsite), POP (Nov), OKW (Xmas) 2007 - ASMo (New Year's), POP (Sep - FD & Engaged at WDW!)

11-21-2009, 08:56 AM	#7
nancydrew79 Next we will have to park our own cars Join Date: Jan 2007 Posts: 59	They printed my calendar upside down. Before it arrived they emailed stating there was a problem with it and was reprinting my calendar so not to worry, but that was 3 weeks ago and I haven't gotten it yet. I got the original calendar in a weeks time, so now Im thinking it will be a while. __________________ Me: DH: DS: DD:

11-20-2009, 10:10 PM	#2
Indiana Rose Lee DIS Veteran Join Date: Jul 2009 Posts: 1,100	i ordered about that time last year. it was the beginning of december before i received the order.

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11-21-2009, 08:19 AM	#6
Indiana Rose Lee DIS Veteran Join Date: Jul 2009 Posts: 1,100	mine turned out ok. just took forever.

11-21-2009, 09:06 AM	#8
nunzia How do you actually listen to podcasts? Storytellers was the most fun (thanks to the hilarious 'park ranger') Join Date: Oct 2007 Location: Alamogordo, NM Posts: 2,926	Not Artscow, but Vistaprint..they assembled my calendar wrong, so now I'm trying to take it apart and see if it can be fixed (spiral bound) I haven't been able to tell if it was printed wrong yet. The quality is ok, but what a mess up. __________________

11-21-2009, 09:16 AM	#9
torinsmom DIS Veteran with no tags :-( Join Date: Apr 2004 Location: Right down the street from the UNC Tarheels! Posts: 3,643	I ordered a few calendars last year and it does take awhile to get them. They are based in China, so you have to take that into consideration. Things can get held up in customs. Mine turned out really well, but they did short me one. I got it AFTER Christmas, but it was mine so it was okay. Marsha __________________ Give a Day, Get a Disney Day! We did! March 2001--offsite October 2001-offsite with whole family March 24-31, 2006--Pop Century 50's August 31-September 4, 2006--Pop Century and free dining October 13-19, 2007--Pop Century 70's August 3-11, 2008--Pop Century Grand Gathering July 6-13, 2009--Universal Studios Summer 2010--Universal AND Disney for 10 days ;-) [/IMG] Me DS15 Thunder Onyx Pharaoh Blythe Antonio

11-21-2009, 10:21 AM	#10
ElizK I'm a whosoever! My threads are dead before they're even posted! Gained 10 lbs just reading a thread on the DIS Join Date: Apr 2004 Location: Ft Worth, TX Posts: 2,661	I was happy with the many items that I ordered from them last year (3 calendars, a photo book, 6 dog tags, 3 ornaments). It did take awhile to receive them, though. __________________

11-21-2009, 10:42 AM	#11
wtrmlnlabs Mouseketeer Join Date: Feb 2009 Posts: 218	Yep, I've always gotten great quality from them, but very slow. I would expect you should have your stuff by Christmas though. I learned when I started shopping with them to just be patient. For the $$$ I save I'll just sit and wait....

11-21-2009, 11:02 AM	#12
staticgirl50 Mouseketeer Join Date: Apr 2007 Posts: 219	I Love arts cow! It usually takes max 2 weeks so far every time I have ordered. The ornaments are cute,and I bought a watch and several prints. __________________

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