help!!! can i get my expired photos back - The DIS Discussion Forums

memobrien · 11-20-2009, 07:37 PM

long story but i planned to order the cd this weekend. the site crashed and i have had a nutty week. i just went to try to order and now my pictures are expired!! is there anything i can do to get them back?!?!?!?

thanks!

maura

hipchickie · 11-20-2009, 08:26 PM

Quote:

Originally Posted by memobrien

long story but i planned to order the cd this weekend. the site crashed and i have had a nutty week. i just went to try to order and now my pictures are expired!! is there anything i can do to get them back?!?!?!?

thanks!

maura

from where? photopass?

memobrien · 11-20-2009, 08:29 PM

sorry! yes, from photopass.

Disney_Freak56 · 11-21-2009, 08:15 AM

You can call them and explain the situation. I have read lately that they are charging extra for extensions -- not sure if your photos fall within the extension criteria as they have expired.

Here is the info I have from an e-mail I received a few months ago, I'm sure the number is the same. But time is running out -- you should call today --

If you would like to speak to someone regarding this issue, please call
our Guest Support Desk at 407-560-4300 between the hours of 9:00am to
1:00pm EST seven days per week.

Good luck!

memobrien · 11-21-2009, 09:09 AM

THANK YOU!!! THANK YOU!!! I just called them. They were able add them back to the account for 2 days for me for free. so i'm going to order NOW!!

as usually the Dis wass a huge help!!!

maura

Dizneydaz · 11-21-2009, 12:16 PM

Glad it worked out for you!

I've found that the people at disneyphotopass.com are usually very helpful.

And nice to know they gave you 2 day extension without you having to pay for it. Though if you had to pay $4.95 for a 7 day extension I'm sure you would have been happy to!

Enjoy your CD!

memobrien · 11-21-2009, 03:45 PM

yes you are right... i totally would have paid the $4.95. but they were great. they said it would take an hour. but i logged out and in again and it was there. also i thought maybe it would just be the original images. but it was the originals, plus all my edits! So i ordered the CD on the spot! I'm good to go now! thank god!!!

11-20-2009, 07:37 PM	#1
memobrien Mouseketeer Join Date: Aug 2007 Posts: 304	help!!! can i get my expired photos back long story but i planned to order the cd this weekend. the site crashed and i have had a nutty week. i just went to try to order and now my pictures are expired!! is there anything i can do to get them back?!?!?!? thanks! maura __________________

11-20-2009, 08:29 PM	#3
memobrien Mouseketeer Join Date: Aug 2007 Posts: 304	sorry! yes, from photopass. __________________

11-21-2009, 08:15 AM	#4
Disney_Freak56 DIS Veteran Join Date: Jul 2001 Location: Kansas City, MO Posts: 750	You can call them and explain the situation. I have read lately that they are charging extra for extensions -- not sure if your photos fall within the extension criteria as they have expired. Here is the info I have from an e-mail I received a few months ago, I'm sure the number is the same. But time is running out -- you should call today -- If you would like to speak to someone regarding this issue, please call our Guest Support Desk at 407-560-4300 between the hours of 9:00am to 1:00pm EST seven days per week. Good luck! __________________ Mary W in KC (Bob and Mary )

11-21-2009, 09:09 AM	#5
memobrien Mouseketeer Join Date: Aug 2007 Posts: 304	THANK YOU!!! THANK YOU!!! I just called them. They were able add them back to the account for 2 days for me for free. so i'm going to order NOW!! as usually the Dis wass a huge help!!! maura __________________

11-21-2009, 12:16 PM	#6
Dizneydaz DIS Veteran Join Date: Jul 2005 Location: Southern California-30 min. from DLand Posts: 6,594	Glad it worked out for you! I've found that the people at disneyphotopass.com are usually very helpful. And nice to know they gave you 2 day extension without you having to pay for it. Though if you had to pay $4.95 for a 7 day extension I'm sure you would have been happy to! Enjoy your CD! __________________ 11-839-98 6-994-00 6-0212-03 9-041-05 DDP 9-05 DDP 1-06 9-06 DDP9-07 DDP 9-08 DDP 9-09 Free DDP! 6th time using DDP! Link to POP Fridge Swap, 3+ years old! *Need to fill 2/24 to 3/11!* http://www.disboards.com/showthread....#post28528689]

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11-21-2009, 03:45 PM	#7
memobrien Mouseketeer Join Date: Aug 2007 Posts: 304	yes you are right... i totally would have paid the $4.95. but they were great. they said it would take an hour. but i logged out and in again and it was there. also i thought maybe it would just be the original images. but it was the originals, plus all my edits! So i ordered the CD on the spot! I'm good to go now! thank god!!! __________________

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