Lousy Greyhound Bus Service

[MIGrandma]

I know someone who purchased a Greyhound bus ticket, for $130 (one way, they were moving). Somehow the ticket was accidentally thrown in the trash during the packing for the move. They called Greyhound to see about getting a replacement ticket. They wouldn't do it. His name was on the manifest, they knew he had purchased the ticket, but would not issue him another one. He had to purchase another ticket, for another $130.

I have flown several times, various airlines, no paper ticket needed. Walk up to the counter, tell them your name, show your driver's license and they issue your boarding pass. No paper ticket to worry about, or lose, and be forced to purchase another one.

Why can't/won't Greyhound do the same thing? Completely ridiculous not to. I would never use Greyhound's service, after hearing about how they treat their customers.

So, does anyone here work for Greyhound? Can you explain the reasoning for having paper tickets to begin with, and refusing to issue another one if it is lost?

[Lisa loves Pooh]

http://www.greyhound.com/travel_information/refunds.asp

Greyhound isn't liable for lost or stolen tickets--meaning they do not have to issue refunds for it. Period.

It is their company policy. Perhaps boycotting them will help change their policy in the future, but I'm sure at some point in the purchase, the person would have acknowledged the terms and conditons of the contract of that ticket.

I'm sorry for your friend.

But what other companies do is irrelevant to Greyhound's policy today.

[Chicago526]

In the days before e-tickets, airlines did have lost ticket policies. You'd have to buy a new ticket, but if the lost ticket was never used then after three months or so, they'd issue a refund for the original lost ticket, minus a lost ticket fee ($50 to $100 if remember correctly). So you were still out the money for the 2nd ticket, but only until the 3 month mark had passed, and then you were just out the fee.

You'd think greyhound would have a similar thing, but I guess not. Also, I'd only book people I hate on greyhound. My MIL had to take them once (Amtrak was sold out) and said the trip was horible. She said she wouldn't take them again if her life depended on it.

[FergieTCat]

Originally Posted by Chicago526

In the days before e-tickets, airlines did have lost ticket policies. You'd have to buy a new ticket, but if the lost ticket was never used then after three months or so, they'd issue a refund for the original lost ticket, minus a lost ticket fee ($50 to $100 if remember correctly). So you were still out the money for the 2nd ticket, but only until the 3 month mark had passed, and then you were just out the fee.

You'd think greyhound would have a similar thing, but I guess not. Also, I'd only book people I hate on greyhound. My MIL had to take them once (Amtrak was sold out) and said the trip was horible. She said she wouldn't take them again if her life depended on it.

After an experience I had with a very rude Greyhound bus driver, I will never ride them again. They are notoriously horrible.

[ginna74]

MAKE sure your friend doesn't go to the bathroom while the bus is moving/in turbulant areas. Going to meet my grandma I went..... thought it would be fine and WALLA, I got my "under area" full of blue stuff!!!! It felt like days before I was really clean. It was the most diquesting thing ever.

[Ephany]

I took Greyhound once from Maine to Washington. It was an interesting experience to say the least. Never again, and there's no way I'd let DD do that in HS alone like I did.

[Planogirl]

I used to ride Trailways to see my grandmother each summer when I was a teen. Does anyone remember them? Then Greyhound took over and I don't think that I'd use them any more.

[redlight]

For most routes, Greyhound (or one of their affilates) is the only game in town. The lack of competition allows them to get away with lousy service.

[The Mystery Machine]

Greyhound is awful. Have you seen some of the buses? It looks like they were in a war at the front.

[C.Ann]

Originally Posted by Planogirl

I used to ride Trailways to see my grandmother each summer when I was a teen. Does anyone remember them? Then Greyhound took over and I don't think that I'd use them any more.

The one and only time I took a bus (to Philly) as an adult - with my mom - we used Trailways.. (That was before Greyhound took over..) We wouldn't even consider Greyhound - nasty terminals; dirty busses; rude drivers (who were often overworked and would fall asleep at the wheel); etc.. Trailways was awesome - which I was very thankful for because I'm not much of a "bus" person..

[Handbag Lady]

Originally Posted by ginna74

MAKE sure your friend doesn't go to the bathroom while the bus is moving/in turbulant areas. Going to meet my grandma I went..... thought it would be fine and WALLA, I got my "under area" full of blue stuff!!!! It felt like days before I was really clean. It was the most diquesting thing ever.

I'm sorry...what does walla mean?

[bumbershoot]

Originally Posted by Ephany

I took Greyhound once from Maine to Washington. It was an interesting experience to say the least. Never again, and there's no way I'd let DD do that in HS alone like I did.

Depending on how long ago your HS days were, it might have been much better then than it is now. Funny, I'm not big into Unions at all (though I respect their past), but when Greyhound was Union (when my dad was a driver in his crisp pressed uniform and cap, with the ability to put drunks off the bus even if they were on the highway in the middle of central CA) it was much much better. Then at some point in the later 80s or early 90s they dumped the union and it went to pieces.

My dad and immediate family have lifelong free passes b/c of his retirement, but he takes Amtrak instead.

Originally Posted by Handbag Lady

I'm sorry...what does walla mean?

"voila!"

[ginna74]

Originally Posted by bumbershoot

Depending on how long ago your HS days were, it might have been much better then than it is now. Funny, I'm not big into Unions at all (though I respect their past), but when Greyhound was Union (when my dad was a driver in his crisp pressed uniform and cap, with the ability to put drunks off the bus even if they were on the highway in the middle of central CA) it was much much better. Then at some point in the later 80s or early 90s they dumped the union and it went to pieces.

My dad and immediate family have lifelong free passes b/c of his retirement, but he takes Amtrak instead.



"voila!"

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