so fed up with Sprint service

[surfergirl602]

We've been with sprint, well it was nextel at the time, since 2003. Military discount, so it helps. But over the years the service has just really gone down hill! I am just so fed up I don't know what to do anymore! We bought new palm pres two months ago, and I can't use my phone in my house. It doesn't come in. My old phone did. We tried to turn those in for credit and the store doesn't want them. It turns out they were some prototype that failed so miserably that they were discontinued. Thanks for letting us know. I had three lemons with that phone. We also bought two blackberries on our plan for bil and sil. It helps them out, we are glad to do it. We were told in the store that our 400 dollars worth or rebates could be applied towards our bill and just credited when sprint received them. Apparently that's a lie. They'll send us a check in 6 to 8 weeks. Its been 8 weeks. It could take 10 - 14 weeks. And then 30 days to mail a check. I've been calling and transferred at least 6 times. No one can give me any answers as to where the status of my rebate is. The guy I just spoke with couldn't even read my last name off the screen correctly. I corrected him nicely around 4 times. He still didn't get it right. I asked him simple questions... and he worked in the rebate center... and he kept reading me the same lines over and over again. I asked to speak to someone else... he couldn't help me with that either. After getting my name wrong again... I asked him who could help me?? Silence. And then... is there anything I can help you with Mrs. (insert wrong name here) and basically hung up on me. I am so frustrated! If we hadn't signed a new contract and have our family depending on their only phones, I would just pay the money to cancel! We've been with them for seven years but its just gone soooo down hill! I hate my phone, they won't do anything about that. DH's works just fine. I always get stuck with the lemons, it never fails. What else can I do without being a total *itch? I hate acting that way, and people aren't willing to work with you with that type of attitude, but I am just so fed up with the horrible customer service! Who can I call to tell all this to without getting a robot?

[JerseyJanice]

I've had good luck in dealing with Sprint via on-line chat.

We're on our second contract with Sprint. The cell phone service itself is excellent, but I have to study the bill every month. I have never dealt with a company that messed up its bills so much. Really, half the time, my bill is wrong.

[surfergirl602]

Originally Posted by JerseyJanice

I've had good luck in dealing with Sprint via on-line chat.

We're on our second contract with Sprint. The cell phone service itself is excellent, but I have to study the bill every month. I have never dealt with a company that messed up its bills so much. Really, half the time, my bill is wrong.

can you tell me how they mess up your bill? I've never really checked that deeply.

[JerseyJanice]

They've double-charged me for things. Most recent example--I just switched to unlimited texting, but they still charged me for the 1,000 messages I used to have on DS's phone line. Umm...if I have unlimited texting, why would I pay $10 for another 1,000 of them?

[worm761]

Just so you are aware, AT&T gives a discount to the military too.

I left Sprint because they wouldn't allow me to dial 911 one day. I needed an ambulance for my sister and it wouldn't go through. I could SEE the tower from my front door! I don't have a house phone so that cell line was the only way I could call 911. They did let us out of the contract after the fit that I threw. I am not one to normally do that but I was beyond mad.

[KandD]

Originally Posted by JerseyJanice

They've double-charged me for things. Most recent example--I just switched to unlimited texting, but they still charged me for the 1,000 messages I used to have on DS's phone line. Umm...if I have unlimited texting, why would I pay $10 for another 1,000 of them?

I left Sprint about a year ago and it was mainly because of this. Every month my bill was a different amount and they don't itemize like ATT does so I never knew what the heck I was being charged for and calling customer service every month was a pain in the neck. We got a better deal through ATT anyway (I actually didn't know that Sprint had a military discount but we have the discount through ATT).

[Mickey's Minion]

Originally Posted by KandD

I left Sprint about a year ago and it was mainly because of this. Every month my bill was a different amount and they don't itemize like ATT does so I never knew what the heck I was being charged for and calling customer service every month was a pain in the neck. We got a better deal through ATT anyway (I actually didn't know that Sprint had a military discount but we have the discount through ATT).

We have been with Sprint for over 10 years and stay with them because of the wonderful customer service they have always provided. I have always had a very detailed, itemized bill, viewable online. I can see every call, every text, and every cent that is charged, sorted by phone. Our last bill, if I printed it out was over 20 pages long.

OP - I hate my Pre too. I am on my third one. But, customer service has been wonderful, just replacing the phone every time I have had an issue. Since I am past my 30 day mark, they really should invoke the insurance and send it in, but they waive that and just keep replacing it on the spot for me.

However, you have to make sure you are dealing with an actual Sprint company store. Many of the mall or strip mall Sprint stores are actually just reselling franchises and can't help you like the actual Sprint company locations can.

[LaurenLC]

I've had Sprint for about 10 years. On a plan with my husband for about 5.... After the experience we had on Friday, we will be switching when our plan is up in January.... Can't wait!!! Sprint should be ashamed of their "customer service".

[ols386]

We currently have had sprint for the last few years, and are seriously considering change cell phone providers. They are constantly trying to sneak in charges on our monthly bill that should not be there, and they know what they are doing. They just think we won't notice. We too have to check the bill each and every month for accuracy. And their customer service is horrible. I can't stand Sprint.