Not so Happy, Happy Limo experience - The DIS Discussion Forums

MickeyMickey · 10-31-2009, 11:42 PM

I thought I would share my happy Limo experience. I had Happy Limo quote a navigator limo for my family of 7 from MCO to Part Canaveral last Friday afternoon. I had them quote the limo with a grocery stop and 2 car seats for my 1 and 3 year old. The quote included a $10 charge specifially for the two car seats. When I went online and booked the reservation I specifically again put in the notes I needed two car seats in addition to referencing the original quote. Additionally I followed up by email the day before to verify we were all set and again wanted to verify that the car seats would be coming. I received an email back confirming.

When we got to the baggage claim area, our driver was there waiting, but he had no car seats. He called the office and told us it was up to us but if we wanted the car seats it would be an hour or more wait. If we wanted to wait we could it was up to us, but Florida law did not require them to have them. I have a hard time believing that.

After a full day of traveling and tired kids we went without the car seats, but I will never use Happy Limo again. I feel when I comfirm multiple times they should be there. This is unacceptable.

Mickey4me! · 11-01-2009, 12:15 AM

Wow - I can't believe that after all your confirmations they still didn't have them!! I would be livid! Did they at least apologize??

Davids-Coco · 11-01-2009, 12:56 AM

I'd get your money back at least for the seats and email them a copy of the law as it DOES require them. The CPST in me is LIVID... and def not using them now.

kcashner · 11-01-2009, 08:47 AM

I hope they realize how many bookings this one bad post just cost them!!!

jd99 · 11-01-2009, 09:30 AM

We had a yucky experience with (UN)happy Limo too. Filthy car (allegedly a luxury SUV) with broken DVD player and ripped seats. Surly driver couldn't help with luggage because of her "bad back." Will never use them again.

Mulan2 · 11-01-2009, 11:05 AM

Wow, that stinks! Who needs that when you did all you can do? I hope you got some of your money back.
Thanks for your story. We're looking for a car service for 8 people for next August and I'll certainly remember this.

TexasGirl · 11-01-2009, 11:58 AM

We used Sunshine or was it SunRise Car service and were very happy with them. I had spaced on a car seat for my little one...yep not good...but they swung by the office after they picked us up and grabbed one...added about 10 minutes to the ride or so. They did grocery stop and were very good all around. Don't know if they are still around. I assume so.

kcashner · 11-01-2009, 01:41 PM

The quality of service from some companies seems to vary...several years ago Happy Limo was excellent and you'd never read a negative report here. That's the beauty of the boards...we can keep up with things.

Sorry for your bad experiences, but thanks for sharing them.

dharma517 · 11-01-2009, 01:52 PM

Yes, thank you for sharing. I will not be booking with them either.

Jenn

Gillhoolie · 11-01-2009, 02:01 PM

My brother and I with our families (8 of us) have booked Happy Limo to take us from MCO to the port this week!! I wish I'd had known this before we booked. The Passporter book recommended them, so we went with that....

I'll post when we get back either good or bad......hopefully good but I'm having some doubts now!

lucky1 · 11-01-2009, 05:04 PM

Please let those recommend them (passporter and mousesavers) know about your experiences.

U2FanHfx · 11-01-2009, 05:52 PM

Hey,

We had a terrible experience as well! Ours was from MCO to Animal Kingdom Lodge. We reserved a stretched limo from them and when we arrived, there was no driver there. I called the company and they contacted the driver and it turns out that he took another party that just walked up to him with my same last name. So, they say it will be an hour before another vehicle picks us up! Let's just say it was the first and last time I will ever use them!

CJM

ErieCruiser08 · 11-01-2009, 07:53 PM

I was planning on booking Happy Limo for transportation from WDW to Port Canaveral. Now I am having second thoughts.
Does anyone know of another company that may be better?
OR
Does anyone have a good experince with Happy Limo or should I forget about using them completely?

NMMickeymom · 11-01-2009, 07:55 PM

We booked with them over Spring Break/09 (with 2 carseats) and had a terrific-go the extra mile to please- experience. Based on that, we booked again for our cruise this Thursday from the Hyatt. Gillhoolie - we'll be scrambling with you if this heads south.

I too will post to let people know how things go. Wish us luck!!!!!

Haley · 11-01-2009, 08:09 PM

I have used several companies over the years the the best IMO is *********** - I've used them at least a dozen times and they are always about 5 minutes early, very courteous, brand new clean cars, etc.-- LOVE them!

10-31-2009, 11:42 PM	#1
MickeyMickey DIS Veteran Join Date: Jan 2005 Posts: 500	Not so Happy, Happy Limo experience I thought I would share my happy Limo experience. I had Happy Limo quote a navigator limo for my family of 7 from MCO to Part Canaveral last Friday afternoon. I had them quote the limo with a grocery stop and 2 car seats for my 1 and 3 year old. The quote included a $10 charge specifially for the two car seats. When I went online and booked the reservation I specifically again put in the notes I needed two car seats in addition to referencing the original quote. Additionally I followed up by email the day before to verify we were all set and again wanted to verify that the car seats would be coming. I received an email back confirming. When we got to the baggage claim area, our driver was there waiting, but he had no car seats. He called the office and told us it was up to us but if we wanted the car seats it would be an hour or more wait. If we wanted to wait we could it was up to us, but Florida law did not require them to have them. I have a hard time believing that. After a full day of traveling and tired kids we went without the car seats, but I will never use Happy Limo again. I feel when I comfirm multiple times they should be there. This is unacceptable.

11-01-2009, 12:15 AM	#2
Mickey4me! Lost my screen name so I'm starting from scratch! Join Date: Aug 2005 Location: Goochland, VA Posts: 259	Wow - I can't believe that after all your confirmations they still didn't have them!! I would be livid! Did they at least apologize?? __________________ CBR - Dec 95, BW/DCL - Oct 98,HHI - June 99,OKW - Dec 00, DCL/Vero - July 02, BWV - Jan 03, OKW - Nov 03, YC - Oct 04, WLV - Nov 04, BWV - Nov 05, BCV - Jan 06, SS - Nov 06, OKW - Nov 07, HHI - Jan 09 DCL - Oct 09 DCL - Dec 10 Our Magical 10.17 Trip Report

11-01-2009, 12:56 AM	#3
Davids-Coco Sometimes my inner monologue isn't so inner Join Date: Apr 2004 Location: Portland, OR Posts: 1,146	I'd get your money back at least for the seats and email them a copy of the law as it DOES require them. The CPST in me is LIVID... and def not using them now. __________________ Me DH DS1 (3) DS2 (9 mo) Next trip: November 2010 - Eastern Magic Cruise!! Our first Disney Cruise and 1st trip "HOME"!

11-01-2009, 09:30 AM	#5
jd99 DIS Veteran Join Date: Oct 2001 Location: Pittsburgh Posts: 5,334	We had a yucky experience with (UN)happy Limo too. Filthy car (allegedly a luxury SUV) with broken DVD player and ripped seats. Surly driver couldn't help with luggage because of her "bad back." Will never use them again. __________________ Upcoming: BLT April 10, DCL Med Aug 10. Past Trips: DCL 3 night April 09, DCL Western Nov. 08 & 09, DCL Western 06, DCL Eastern 06, DCL Eastern 07, DCL Mex Riviera Aug08/YC (x2), BCV (x4), Poly (x3), GF Concierge, BC Concierge, DL, PO, VWL, SSR, AKV Offsite (x3) Disneyland (too many times to count)

11-01-2009, 11:05 AM	#6
Mulan2 Mouseketeer Join Date: Apr 2008 Location: Too Many Miles North of Disney Posts: 200	Wow, that stinks! Who needs that when you did all you can do? I hope you got some of your money back. Thanks for your story. We're looking for a car service for 8 people for next August and I'll certainly remember this. __________________ [/IMG] DH DS DD DVC member-6/2008 WDW- too many times to count! Disneyland-2X Disney Magic- 3X Disney Wonder- 2X

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11-01-2009, 08:47 AM	#4
kcashner DIS Veteran Join Date: Dec 2003 Posts: 15,741	I hope they realize how many bookings this one bad post just cost them!!!

11-01-2009, 11:58 AM	#7
TexasGirl DIS Veteran Join Date: Jul 2003 Posts: 679	We used Sunshine or was it SunRise Car service and were very happy with them. I had spaced on a car seat for my little one...yep not good...but they swung by the office after they picked us up and grabbed one...added about 10 minutes to the ride or so. They did grocery stop and were very good all around. Don't know if they are still around. I assume so.

11-01-2009, 01:41 PM	#8
kcashner DIS Veteran Join Date: Dec 2003 Posts: 15,741	The quality of service from some companies seems to vary...several years ago Happy Limo was excellent and you'd never read a negative report here. That's the beauty of the boards...we can keep up with things. Sorry for your bad experiences, but thanks for sharing them.

11-01-2009, 01:52 PM	#9
dharma517 Mouseketeer Join Date: Jan 2004 Location: Philadelphia Posts: 298	Yes, thank you for sharing. I will not be booking with them either. Jenn

11-01-2009, 02:01 PM	#10
Gillhoolie Grand Poobah of Propane Join Date: Sep 2009 Location: Washington Twp. N.J. Posts: 49	Yikes!!!! My brother and I with our families (8 of us) have booked Happy Limo to take us from MCO to the port this week!! I wish I'd had known this before we booked. The Passporter book recommended them, so we went with that.... I'll post when we get back either good or bad......hopefully good but I'm having some doubts now! __________________ [url=http://www.ucruiser.com/][/url ]

11-01-2009, 05:04 PM	#11
lucky1 Face Character Join Date: Aug 1999 Location: Southwest Desert Posts: 1,406	Please let those recommend them (passporter and mousesavers) know about your experiences. __________________ Lucky1 Ready to go to DL or WDW at anytime Part of a Disney Family

11-01-2009, 05:52 PM	#12
U2FanHfx Mouseketeer Join Date: Jun 2005 Location: Halifax, Nova Scotia Posts: 395	Hey, We had a terrible experience as well! Ours was from MCO to Animal Kingdom Lodge. We reserved a stretched limo from them and when we arrived, there was no driver there. I called the company and they contacted the driver and it turns out that he took another party that just walked up to him with my same last name. So, they say it will be an hour before another vehicle picks us up! Let's just say it was the first and last time I will ever use them! CJM __________________ WDW - '87,'95,'96,'97,'98,'99,'00,'01,'01,'03,'04,'05,'0 6,'06,'07,'07,'08,'08,'10 DL - '00,'09 - Disney Adventure DCL - '01,'06,'07,'10

11-01-2009, 07:53 PM	#13
ErieCruiser08 Mouseketeer Join Date: Oct 2008 Location: PA Posts: 166	I was planning on booking Happy Limo for transportation from WDW to Port Canaveral. Now I am having second thoughts. Does anyone know of another company that may be better? OR Does anyone have a good experince with Happy Limo or should I forget about using them completely? __________________ Sailed: Celebrity Millenium to ALASKA (cruise and land tour) June 27, 2008 Disney Magic 7-night Western Caribbean January 24, 2009

11-01-2009, 07:55 PM	#14
NMMickeymom Mouseketeer Join Date: Oct 2006 Location: Los Alamos, New Mexico Posts: 203	We booked with them over Spring Break/09 (with 2 carseats) and had a terrific-go the extra mile to please- experience. Based on that, we booked again for our cruise this Thursday from the Hyatt. Gillhoolie - we'll be scrambling with you if this heads south. I too will post to let people know how things go. Wish us luck!!!!! __________________ Lots of family trips as a kid to DL, Dland '89, WDW Sunspree '96, WDW Poly '98, Dland '99,WDW '00 DW All Star Music '01, Dland DLHotel '03, Dland DLHotel '04, WDW Port Orleans Dec '05, Dland GCH Dec '06, WDW Contemporary May '08, March 09 Disney Wonder 4 night + Polynesian, Nov 09 Disney Wonder 3 night

11-01-2009, 08:09 PM	#15
Haley DIS Veteran Join Date: Mar 2008 Posts: 674	I have used several companies over the years the the best IMO is *********** - I've used them at least a dozen times and they are always about 5 minutes early, very courteous, brand new clean cars, etc.-- LOVE them! __________________ Disney Trips: Ft Wilderness '83, Ft. Wilderness '91, ASM July'96, Boardwalk/DCL Magic July '98, CBR/DCL Wonder '00, DCL Magic '03, CBR July '04, CBR May '05, AKL Oct '05, Poly Dec '06, DCL Wonder '06, Beach Club May '07, DCL Wonder '07, Pop/AKL Oct '08 Engaged, Ft. Wild. May 09, Poly Oct 09 Honeymoon!, DCL Magic Nov '09,

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