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Old 10-18-2009, 02:13 PM   #1
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WestJet's updated website

For anyone who does not know this WestJet has updated their website and if you had a profile on there it's now gone, which means you needed to create a new one. For example I had planned on adding our Passport information and etc before we check-in online, so we wouldn't have to do it then. However since our old profile is gone I can not do that and when I go to type in our reservation code on the itinerary lookup it re-directs me to to a website called Virtually There, however it says please enter a valid reservation code. Now I am not worried about our reservation being lost or anything because it's paid for and when I put in a fake reservation search for our flights, the exit row seats we pre-paid for were still listed as being taken. Anyway tomorrow I am planning on calling WestJet to see if there is a way to look up our reservation because I am thinking they are still working out the problems on their site.

So this is just as heads up for anyone with an upcoming reservations with WestJet if they have not seen this yet.
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Old 10-18-2009, 02:51 PM   #2
TanteDidi
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Thank you for this tread... I had the same problem and I was wandering if I should get worried.... I will see tomorrow if I call them et resolve de situation
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Old 10-18-2009, 03:54 PM   #3
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I tried retrieving reservation for next month that I made a few weeks ago and it says that you will be unable to do that. I'm going to call them this week to see about whether or not I can still do online/mobile checkins for my upcoming trip. I suspect now. #fail
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Old 10-18-2009, 04:24 PM   #4
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Originally Posted by ccudmore View Post
I tried retrieving reservation for next month that I made a few weeks ago and it says that you will be unable to do that. I'm going to call them this week to see about whether or not I can still do online/mobile checkins for my upcoming trip. I suspect now. #fail
I would think we can still check-in online because that's listed in a different area on their site, however that's something I also going to ask them about.
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Old 10-18-2009, 09:11 PM   #5
Harvestdj
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WOW. Thanks for the heads up. We have reservations for Dec 1 and I had already entered all my info. Will be checking ASAP.
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Old 10-18-2009, 10:03 PM   #6
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Quote:
Originally Posted by CR Resort Fan 4 Life View Post
For anyone who does not know this WestJet has updated their website and if you had a profile on there it's now gone, which means you needed to create a new one. For example I had planned on adding our Passport information and etc before we check-in online, so we wouldn't have to do it then. However since our old profile is gone I can not do that and when I go to type in our reservation code on the itinerary lookup it re-directs me to to a website called Virtually There, however it says please enter a valid reservation code. Now I am not worried about our reservation being lost or anything because it's paid for and when I put in a fake reservation search for our flights, the exit row seats we pre-paid for were still listed as being taken. Anyway tomorrow I am planning on calling WestJet to see if there is a way to look up our reservation because I am thinking they are still working out the problems on their site.

So this is just as heads up for anyone with an upcoming reservations with WestJet if they have not seen this yet.
I had the same problem today.... I was checking to make sure our Nov. flights are still scheduled as planned and my res. code was not valid. I'm sure all is well but I will feel better when I know for sure. I will check back here tomorrow night for updates and maybe give a call to West Jet myself on Tuesday.
Thanks for posting, I'm glad I'm not alone.
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Old 10-18-2009, 10:06 PM   #7
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Originally Posted by Mickey's Best Girl View Post
I had the same problem today.... I was checking to make sure our Nov. flights are still scheduled as planned and my res. code was not valid. I'm sure all is well but I will feel better when I know for sure. I will check back here tomorrow night for updates and maybe give a call to West Jet myself on Tuesday.
Thanks for posting, I'm glad I'm not alone.
You're welcome and I agree it's good that others are also realizing this problem. I will also post an update about what I found out after I call them tomorrow.
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Old 10-19-2009, 01:05 PM   #8
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This was posted on the WestJet site and it looks like they are trying to work out the problems they are having.

Quote:
This past weekend, WestJet completed an upgrade of our reservation system. We are currently experiencing some technical difficulties with our web site which we are working to resolve as quickly as possible.

Please note that our call center hold times are longer than usual.

We apologize for this inconvenience and appreciate your patience.

WestJet a effectué en fin de semaine dernière une mise à niveau de son système de réservation. Nous éprouvons présentement quelques difficultés techniques avec notre site web et nous travaillons à les résoudre dans les plus brefs délais.

Veuillez noter que le temps d'attente pour parler à un agent de notre centre d'appels est plus long qu'à l'habitude.

Nous sommes désolés de ce délai et apprécions votre patience.
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Old 10-19-2009, 02:01 PM   #9
TanteDidi
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Thanks for that update... I will be patient
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Old 10-19-2009, 02:04 PM   #10
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You're welcome and I figured after reading that I will wait until their site is back up to check our reservation, because I bet they are getting a lot of calls from others asking the same thing.
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Old 10-19-2009, 03:00 PM   #11
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They are getting a lot of calls...I am a TA and sat on hold for 60 mins this morning. Change is never easy..
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Old 10-19-2009, 03:04 PM   #12
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They are getting a lot of calls...I am a TA and sat on hold for 60 mins this morning. Change is never easy..
Did you keep waiting or hung up? If you kept waiting and eventually spoke to someone what did they say about looking up reservations made prior to this change and not seeing them?
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Old 10-19-2009, 03:06 PM   #13
minnie56
Whatever it is, he said it is prone to these pits
We iced it last night
And Fanny's your Aunt"
 
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I kept waiting..I needed to make a name change (spelling) it took her a few minutes, but she did find it. She said it 'remains to be seen whether this was a system change for the better' or not!
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Old 10-19-2009, 03:12 PM   #14
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Originally Posted by minnie56 View Post
I kept waiting..I needed to make a name change (spelling) it took her a few minutes, but she did find it. She said it 'remains to be seen whether this was a system change for the better' or not!
Well the fact she did find your reservation was a good sign.
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Old 10-19-2009, 03:23 PM   #15
minnie56
Whatever it is, he said it is prone to these pits
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YES! There was a brief 'uh-oh' moment but she did find it!!!
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