odd~2 ppl can't get boarding passes (SWA)? - The DIS Discussion Forums

LSchrow · 10-02-2009, 07:44 AM

when i went to check DH & myself in for tomorrow's flight (hoping i'm better by then, had surgery last week & was up in horrible pain all night

), we both received a "security document" stating that we are not checkin in, & proceed to gate for boarding pass.
i know sometimes a person is picked for additional screening, but two? (we've never had a problem checking in on-line before).

this is so weird....

DebbieB · 10-02-2009, 07:53 AM

I would call SW. It sounds like the flight might be overbooked. Usually if it's a security issue you have to get a boarding pass at the counter. Did you check-in at 24 hours? Does the document you have say ssss on it?

BLLB · 10-02-2009, 11:19 AM

One of my children is not eligible for on-line check-in. Something to do with his name. This has happened since he was around 2, he is now 6.

Whenever we go to get his boarding pass at the counter the agents always laugh when they see him. We've never had any problems. Hope this helps.

mouskamom · 10-03-2009, 10:18 AM

I have identical twin nieces - one can not do online check-in - this started when they were 7 - now 11 -(obviously the word is out about which is the "evil twin"!!!!).

pediatric-rnp · 10-03-2009, 10:44 AM

This frequently happens to me when I try to do the online check-in for the originating flight - never for the return home flight, and never for the rest of my family. They always try to tell me the computer does random picks for this - wish my luck was just as good with the computer that picks the winning lottery numbers!

disneyfaninaz · 10-03-2009, 01:10 PM

I think this is one thing the new TSA security requirements are trying to clean up. If you have a Rapid Rewards number, SWA has been sending out emails to update your account. TSA is now requiring that the airlines provide the complete legal name of their passengers as shown on official government issued ID, i.e. driver's licenses and passports.

10-02-2009, 07:44 AM	#1
LSchrow We're eating brussel sprouts & asparagus on the budget board (pulling up a chair) I like drunk & happy better... Join Date: May 2000 Location: no longer tagless on Long Island Posts: 3,079	odd~2 ppl can't get boarding passes (SWA)? when i went to check DH & myself in for tomorrow's flight (hoping i'm better by then, had surgery last week & was up in horrible pain all night ), we both received a "security document" stating that we are not checkin in, & proceed to gate for boarding pass. i know sometimes a person is picked for additional screening, but two? (we've never had a problem checking in on-line before). this is so weird.... __________________ laurie °o° lots of pre-marriage DL/WDW vacations, 04/89 Off-site, 08/92 CBR, 10/94 PO, 08/96 Fort Wilderness Homes, 10/97 DS CM, 08/98 BC, 09/99 DVC & BWV/BC, 08/00 BWI/4-day DCL/OKW, 09/01 YC Concierge/3-day DCL/Poly, 08/03 GF/BCV, 08/04 AKL/BWV, 8/05 BWV , 8-9/06 BWV, 06/07 SSR 9-10/07 BWV 05, 08, & 11/08 BWV 05 & 11/09 CSR/BWV 05 & 09/2010 BWV because home is where the BWVs are...

10-02-2009, 07:53 AM	#2
DebbieB DVC Member BWV 99 You have to compare apples to apples Join Date: Aug 1999 Location: PA Posts: 28,863	I would call SW. It sounds like the flight might be overbooked. Usually if it's a security issue you have to get a boarding pass at the counter. Did you check-in at 24 hours? Does the document you have say ssss on it? __________________

10-02-2009, 11:19 AM	#3
BLLB Mouseketeer Join Date: Nov 2004 Location: Ohio Posts: 221	One of my children is not eligible for on-line check-in. Something to do with his name. This has happened since he was around 2, he is now 6. Whenever we go to get his boarding pass at the counter the agents always laugh when they see him. We've never had any problems. Hope this helps. __________________ 1974 and 1994 Offsite, 2001 POFQ, 2004 AKL, 2005 Swan, 2007 BWV, 2008 BCV, 2009 Contemporary

10-03-2009, 10:18 AM	#4
mouskamom Mouseketeer Join Date: Jan 2001 Location: Blasdell, New York USA Posts: 76	I have identical twin nieces - one can not do online check-in - this started when they were 7 - now 11 -(obviously the word is out about which is the "evil twin"!!!!). __________________ peace - love and the Mouse - Linn

10-03-2009, 10:44 AM	#5
pediatric-rnp In loving memory of our dear Mom, MIL, and Nana. 05/17/13 - 06/29/97. You remain in our hearts forever and always. Join Date: Mar 2004 Location: Rhode Island Posts: 477	This frequently happens to me when I try to do the online check-in for the originating flight - never for the return home flight, and never for the rest of my family. They always try to tell me the computer does random picks for this - wish my luck was just as good with the computer that picks the winning lottery numbers! __________________ Carol March 2010 ~CSR ~ Family Trip Sept/Oct 2009 ~ CSR ~ Food & Wine Festival ~ DH 60th B'day & Our 27th Wedding Anniversary!! Mar/April 2009 ~ CSR ~ 4/7 Offer ~ My Birthday (First Trip Without the Kids) April 2004 ~ Beach Club & Disney WONDER Land/Sea Thanksgiving Week 2002 - ~ Beach Club Concierge March 1975 ~ Off Site

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10-03-2009, 01:10 PM	#6
disneyfaninaz It takes faith, trust & pixie dust! Join Date: Apr 2007 Location: Chandler, AZ Posts: 7,249	I think this is one thing the new TSA security requirements are trying to clean up. If you have a Rapid Rewards number, SWA has been sending out emails to update your account. TSA is now requiring that the airlines provide the complete legal name of their passengers as shown on official government issued ID, i.e. driver's licenses and passports. __________________ Wendy- - - Me DH DD (9 going on 18) Our Magical "Mental Health" Cruise Trip Report (March 2008) ~ Our Magical "Celebration" Cruise Trip Report (March 2009) Our Awesome Yosemite & Monterey Bay Trip Report (May 2009) March 2009 ~ POFQ/Magical Western Caribbean ~ ~ March 2008 ~ POFQ/ & Party/AK/Magical Western Caribbean DD dx'd Type I 12/7/09

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