eBay Help Please!!! - The DIS Discussion Forums

scottishgirl87 · 09-12-2009, 05:44 AM

I've started selling some bits and bobs on eBay to put money away for Florida! Not really anything expensive, however, I'm now in the situation that someone is saying an old university book I sold hasn't arrived.

I have a receipt from the Post Office which confirms I have posted it, and also the person at the post office has wrote the person's house number and postcode on the receipt. The item was posted a week ago now. The buyer contacted me a few days ago to say it hadn't arrived, I e-mailed back a day or so later asking if it was still the case and now he's left me neutral feedback saying the item still hasn't arrived.

So what do I do?? I've never had any problems before so I'm slightly worried that Paypal are gonna freeze my account or something and it has money in there from a few other sales.

I've just checked the Feedback he's left for others, he's only got a rating of 5, 1 being left by me. He's also said to someone else he's not received the item, and every other feedback he's left he has mentioned something "bad" about postage like "took about 6 days to arrive" or "if not for postal strike would have received 2 days early" which is obviously nothing to do with the seller!

HELP!

Deedee · 09-12-2009, 05:53 AM

Can't help unfortunately, but DH has just been to our post office to collect a parcel which DD has got me for my birthday she has just opened it and it is broken she is so upset.

OceanAnnie · 09-12-2009, 06:45 AM

Quote:

Originally Posted by scottishgirl87

I've started selling some bits and bobs on eBay to put money away for Florida! Not really anything expensive, however, I'm now in the situation that someone is saying an old university book I sold hasn't arrived.

I have a receipt from the Post Office which confirms I have posted it, and also the person at the post office has wrote the person's house number and postcode on the receipt. The item was posted a week ago now. The buyer contacted me a few days ago to say it hadn't arrived, I e-mailed back a day or so later asking if it was still the case and now he's left me neutral feedback saying the item still hasn't arrived.

So what do I do?? I've never had any problems before so I'm slightly worried that Paypal are gonna freeze my account or something and it has money in there from a few other sales.

I've just checked the Feedback he's left for others, he's only got a rating of 5, 1 being left by me. He's also said to someone else he's not received the item, and every other feedback he's left he has mentioned something "bad" about postage like "took about 6 days to arrive" or "if not for postal strike would have received 2 days early" which is obviously nothing to do with the seller!

HELP!

I'm sorry for what you are going through. I've had similar experiences as a seller. It is frustrating! Can you get delivery confirmation? It won't help in this case now, but it would help in future transactions.

joolz1910 · 09-12-2009, 07:48 AM

If the item was less than £40 (I think) then you can claim compensation from the Post Office if you have proof of postage. If your buyer paid with paypal, they will force you to refund. You don't have to refund the postage they paid. If he's already left neutral feedback, there's not much incentive for you to sort it out for him!

Pegasus928 · 09-12-2009, 08:10 AM

Royal Mail wont allow you to claim anything back until 15 working days from the date on your receipt has passed. With all the current strikes etc I would have thought your buyer would have been aware that items may take longer than 6 days to arrive.

PayPal may only get involved once the 15 days is up. If you do have to refund the buyer then at least then you can claim your money back for the item from RM.

With regard to the feedback you could post a reply to the neutral feedback and have your say so to speak. Explain that you felt that the buyer didn't wait a fair amount of time for you to act. Think carefully about what your response will be as you don't get many characters to put your point across.

Good luck

Mrs Pegasus

wayneg · 09-12-2009, 09:54 AM

I used to sell a lot on Ebay, gave up with high fees and hassle, they just don't look after the seller.
If I started selling again I would only send if recorded. Last twice I put claims in that were not recorded were ignored and never recieved comp.
In future only leave feedback for buyer after they have recieved and left you feedback.
Even without postal strikes standard post can take 2 weeks to get to destination, majority of times it gets there within a couple of days but some of mine took so long.
If its only a week and with current strikes it could easily turn up yet. Trouble is you have no idea if its got there or not.
good luck with it.

scottishgirl87 · 09-12-2009, 09:55 AM

Thanks guys. It's really put me off putting stuff on eBay and I was doing pretty well too.

I thought about the postal strike as well, but a week is a long time to wait for 2nd class

Luckily the item isn't expensive, so I'm considering just refunding it to save hassle? But could I ask him to remove his neutral feedback if I do that? He hasn't contacted me directly since first letting me know it hadn't arrived.

And how do I go about claiming from RM? Obviously I'll have to wait another few days.

I also don't know what to say in my response. My feedback is otherwise fantastic, and I left him good feedback in response to his payment, so I feel like I should remove that if possible. I just don't know where to begin!

joolz1910 · 09-12-2009, 11:09 AM

Someone left me neutral feedback for a coat I sold because she didn't agree it was 'gorgeous' as I'd described it! She said she'd liked it and wanted to keep it though.

I sent a polite message through ebay's resolution centre and asked her to remove the neutral feedback, which she did. It might be worth trying.

In future it might be a good idea to set you buyer preferences and once this is sorted, I would block this bidder.

Lizzybear · 09-12-2009, 11:21 AM

Unfortunately you can't retract feedback, nor can the buyer. It sounds to me like he or she is just awkward though, you do get the odd one but most of my selling experiences have been positive (been selling on eBay since 2002 but it's more sporadic nowadays) As others have mentioned if the buyer files a Paypal claim you'll be forced to refund but should be able to claim the money back from Royal Mail if the item was lost (I believe with RM claims now the buyer gets sent a letter with something to post back stating they genuinely didn't receive the item so hopefully he/she will cooperate with this!)

Cyrano · 09-12-2009, 07:15 PM

Ebay definitely errs on the buyers side now. As a seller you cannot leave negative feedback... even if you have a problem with the buyer

Laurafoster · 09-14-2009, 08:03 AM

Ive sold quite a few things through ebay but to be honest now i rarely bother. Ebay only looks after the buyer now, not the seller. That with the high fees means i usually only buy on there nowdays.

If i do sell anything i make sure i send it either recorded/special depending on the item value as that way atleast you can prove if the buyer has received it.

It is possible to have neutral/negative feedback removed by ebay but i believe it has to go through the resolution centre.

joolz1910 · 09-14-2009, 02:48 PM

Quote:

Originally Posted by Laurafoster

Ive sold quite a few things through ebay but to be honest now i rarely bother. Ebay only looks after the buyer now, not the seller. That with the high fees means i usually only buy on there nowdays.

If i do sell anything i make sure i send it either recorded/special depending on the item value as that way atleast you can prove if the buyer has received it.

It is possible to have neutral/negative feedback removed by ebay but i believe it has to go through the resolution centre.

Yes, it's definitely possible to have neutral or negative feedback removed. I think you do it through the 'revise feedback' section on the site map. It's up to the buyer whether they want to change their feedback.

scottishgirl87 · 09-14-2009, 06:13 PM

Quote:

Originally Posted by joolz1910

Yes, it's definitely possible to have neutral or negative feedback removed. I think you do it through the 'revise feedback' section on the site map. It's up to the buyer whether they want to change their feedback.

Thanks for this! Buyer contacted today to say he received the item today! Still have the issue of negative feedback and I'll have a look at the resolution centre tomorrow as it's not really my fault if there's a postal strike. I'm not too sure of the specifics of the strike as I'm sure it's an England thing, we're not affected in Scotland so not really anything I can do.

Glad he's received it though!

Pegasus928 · 09-15-2009, 01:20 AM

Hi

I can cofirm that I received the post in your thread this very morning, and have read it in its entirety - but I am refusing to leave any sort of feedback, either positive or negative, until you have read one of my posts and left me appropriate feedback first.

09-12-2009, 05:44 AM	#1
scottishgirl87 DIS Veteran Join Date: Feb 2009 Location: Glasgow, Scotland Posts: 595	eBay Help Please!!! I've started selling some bits and bobs on eBay to put money away for Florida! Not really anything expensive, however, I'm now in the situation that someone is saying an old university book I sold hasn't arrived. I have a receipt from the Post Office which confirms I have posted it, and also the person at the post office has wrote the person's house number and postcode on the receipt. The item was posted a week ago now. The buyer contacted me a few days ago to say it hadn't arrived, I e-mailed back a day or so later asking if it was still the case and now he's left me neutral feedback saying the item still hasn't arrived. So what do I do?? I've never had any problems before so I'm slightly worried that Paypal are gonna freeze my account or something and it has money in there from a few other sales. I've just checked the Feedback he's left for others, he's only got a rating of 5, 1 being left by me. He's also said to someone else he's not received the item, and every other feedback he's left he has mentioned something "bad" about postage like "took about 6 days to arrive" or "if not for postal strike would have received 2 days early" which is obviously nothing to do with the seller! HELP! __________________ DLRP - 1997 - 1998 - Hotel New York May 2009 WDW - Enclave Suites October 2003 - Pop! (1 Week)/RPR (1 Week) May 2010 Universal Hollywood - November 2008

09-12-2009, 05:53 AM	#2
Deedee DIS Veteran Join Date: Sep 2005 Location: west midlands Posts: 1,550	Can't help unfortunately, but DH has just been to our post office to collect a parcel which DD has got me for my birthday she has just opened it and it is broken she is so upset. __________________ WDW 1995, 1997, 1998, 2000, 2001, 2004, 2006 DLPR 1997, 2003

09-12-2009, 07:48 AM	#4
joolz1910 I would have gone down to reception in my robe and slippers I can't decide if it's sweet or sinister Join Date: Aug 2008 Posts: 2,807	If the item was less than £40 (I think) then you can claim compensation from the Post Office if you have proof of postage. If your buyer paid with paypal, they will force you to refund. You don't have to refund the postage they paid. If he's already left neutral feedback, there's not much incentive for you to sort it out for him! __________________ Juliette x 1997 Disneyland, California (offsite) 2005 DLRP (Santa Fe) 2009 DLRP (DLH)http://www.disboards.com/showthread.php?t=2060542 I've been boo'ed and gobbled. Yay. Thanks Bob and Emma!

09-12-2009, 08:10 AM	#5
Pegasus928 Is really pleased that the Spell-Checker Fairy (DW) keeps an eye on his posts. Join Date: Jun 2007 Location: Sometimes on dry land - sometimes in the North Sea Posts: 2,040	Royal Mail wont allow you to claim anything back until 15 working days from the date on your receipt has passed. With all the current strikes etc I would have thought your buyer would have been aware that items may take longer than 6 days to arrive. PayPal may only get involved once the 15 days is up. If you do have to refund the buyer then at least then you can claim your money back for the item from RM. With regard to the feedback you could post a reply to the neutral feedback and have your say so to speak. Explain that you felt that the buyer didn't wait a fair amount of time for you to act. Think carefully about what your response will be as you don't get many characters to put your point across. Good luck Mrs Pegasus __________________ Check out our 2009 Florida Music Video HERE Our 2005 Florida Music Video HERE Our Halloween 2009 Trip Report with lots of pictures HERE And our February 2009 Trip Report HERE www.nicholls2010.co.uk/florida

09-12-2009, 09:54 AM	#6
wayneg VMK AceCaptainWayne Join Date: Jul 2003 Location: Dewsbury, UK Posts: 11,088	I used to sell a lot on Ebay, gave up with high fees and hassle, they just don't look after the seller. If I started selling again I would only send if recorded. Last twice I put claims in that were not recorded were ignored and never recieved comp. In future only leave feedback for buyer after they have recieved and left you feedback. Even without postal strikes standard post can take 2 weeks to get to destination, majority of times it gets there within a couple of days but some of mine took so long. If its only a week and with current strikes it could easily turn up yet. Trouble is you have no idea if its got there or not. good luck with it. __________________ 1993Travelodge Maingate East,1997Holiday Inn Nikki Bird,1999Sheraton 4 Points/Clearwater Hilton, 2000(Xmas) Disney’s ASMo 2001Travelodge Maingate East, 2002 NYC Crowne Plaza Times Sq./Orlando Sheraton World Resort 2003(Aug) La Quinta Lakeside 2003(Oct) Disney Wonder +Raddison Parkway2004(Oct) Disney Magic + Homewood Suites, 2004(Xmas) Hilton DTD 2005(Oct) Disney Magic + BW Lakeside, 2005 (Xmas) BW Lakeside, 2006(Aug) Courtyard By Marriott LBV + 1st RCCL cruise, 2006(Oct) Disneyland, Cailfornia Howard Johnson, 2006(Xmas)Comfort Inn LBV,2007(Easter)Fairfield Inn, Marriott Village 2007(Aug)Courtyard By Marriott LBV, 2007(Oct) Disneyland CA, HoJo/Vegas, Flamingo,2008(Easter) Windsor Hills, Disney Wonder, Fairfield Inn 2008(Aug)Country Inn, 2nd RCCL, AKL, 2008(Oct)& 2008(Xmas)Fairfield Inn, 2009(May)Country Inn 2009(Aug)OKW, Disney Magic, Regal Sun 2010(Easter) Hampton Inn LBV 2010(Aug) Royal Pacific & OKW 2011 (Aug)Disney Dream

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09-12-2009, 09:55 AM	#7
scottishgirl87 DIS Veteran Join Date: Feb 2009 Location: Glasgow, Scotland Posts: 595	Thanks guys. It's really put me off putting stuff on eBay and I was doing pretty well too. I thought about the postal strike as well, but a week is a long time to wait for 2nd class Luckily the item isn't expensive, so I'm considering just refunding it to save hassle? But could I ask him to remove his neutral feedback if I do that? He hasn't contacted me directly since first letting me know it hadn't arrived. And how do I go about claiming from RM? Obviously I'll have to wait another few days. I also don't know what to say in my response. My feedback is otherwise fantastic, and I left him good feedback in response to his payment, so I feel like I should remove that if possible. I just don't know where to begin! __________________ DLRP - 1997 - 1998 - Hotel New York May 2009 WDW - Enclave Suites October 2003 - Pop! (1 Week)/RPR (1 Week) May 2010 Universal Hollywood - November 2008

09-12-2009, 11:09 AM	#8
joolz1910 I would have gone down to reception in my robe and slippers I can't decide if it's sweet or sinister Join Date: Aug 2008 Posts: 2,807	Someone left me neutral feedback for a coat I sold because she didn't agree it was 'gorgeous' as I'd described it! She said she'd liked it and wanted to keep it though. I sent a polite message through ebay's resolution centre and asked her to remove the neutral feedback, which she did. It might be worth trying. In future it might be a good idea to set you buyer preferences and once this is sorted, I would block this bidder. __________________ Juliette x 1997 Disneyland, California (offsite) 2005 DLRP (Santa Fe) 2009 DLRP (DLH)http://www.disboards.com/showthread.php?t=2060542 I've been boo'ed and gobbled. Yay. Thanks Bob and Emma!

09-12-2009, 11:21 AM	#9
Lizzybear You fool! You gave cheese to a lactose intolerant volcano god! I'm the main holiday initiator/planner which is how I like it! Join Date: Jul 2006 Location: Liverpool (UK) Posts: 2,750	Unfortunately you can't retract feedback, nor can the buyer. It sounds to me like he or she is just awkward though, you do get the odd one but most of my selling experiences have been positive (been selling on eBay since 2002 but it's more sporadic nowadays) As others have mentioned if the buyer files a Paypal claim you'll be forced to refund but should be able to claim the money back from Royal Mail if the item was lost (I believe with RM claims now the buyer gets sent a letter with something to post back stating they genuinely didn't receive the item so hopefully he/she will cooperate with this!) __________________ DLP Day trip 1992, School trip 1997, Day trip 2000, Holiday Inn 2003, Hotel Cheyenne 2006 and Sequoia Lodge 2007. WDW Ramada Resort I-Drive 2002, Sheraton Studio City 2005, POFQ 2007 and CSR 2009. DLR Fairfield Inn 2008. Hopeful next Disney trip: Tokyo Disney and Hong Kong Disneyland in 2011.

09-12-2009, 07:15 PM	#10
Cyrano Disney VIP Anyone for haggis Aren't we all a cagey lot Join Date: Oct 2004 Location: 1,300Km from our happy place Posts: 26,616	Ebay definitely errs on the buyers side now. As a seller you cannot leave negative feedback... even if you have a problem with the buyer __________________ Reid My DLRP Photos My DVD Profiler Collection DLP board 24 June 2010 3 weeks LBV Twelve highlanders and a bagpipe make a rebellion.

09-14-2009, 08:03 AM	#11
Laurafoster DIS Veteran Join Date: Aug 2005 Location: Hertfordshire, England Posts: 4,019	Ive sold quite a few things through ebay but to be honest now i rarely bother. Ebay only looks after the buyer now, not the seller. That with the high fees means i usually only buy on there nowdays. If i do sell anything i make sure i send it either recorded/special depending on the item value as that way atleast you can prove if the buyer has received it. It is possible to have neutral/negative feedback removed by ebay but i believe it has to go through the resolution centre. __________________ Trip Report for Our Fairytale Disney Wedding - 5th December 2006

09-15-2009, 01:20 AM	#14
Pegasus928 Is really pleased that the Spell-Checker Fairy (DW) keeps an eye on his posts. Join Date: Jun 2007 Location: Sometimes on dry land - sometimes in the North Sea Posts: 2,040	Hi I can cofirm that I received the post in your thread this very morning, and have read it in its entirety - but I am refusing to leave any sort of feedback, either positive or negative, until you have read one of my posts and left me appropriate feedback first. __________________ Check out our 2009 Florida Music Video HERE Our 2005 Florida Music Video HERE Our Halloween 2009 Trip Report with lots of pictures HERE And our February 2009 Trip Report HERE www.nicholls2010.co.uk/florida

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