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09-11-2009, 09:48 PM
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DIS Veteran
Join Date: Nov 2000
Location: Central NJ
Posts: 4,960
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Continental Great Customer Service
We returned from our land/sea vacation yesterday Sept 10th on Continental Airlines. When we grabbed our 27 inch suitcase from the baggage claim, we noticed the wheel was bent off from the casing. I went to the baggage claim office to file a claim. They said that if I emptied the suitcase in a private room, they would give me a new suitcase on the spot. The replacement was equal to my old one, except it did not have a Mickey on the front. Works for me. No inconvenience at all. This was at Newark Airport.
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