Case of the Missing DDP TS Credits! - The DIS Discussion Forums

Brygida · 09-03-2009, 12:05 PM

Just returned from FREE dining at WDW! Being a DDP veteran I knew I needed to check my receipts after each DDP meal to ensure the proper credits had been taken. Well at our first TS meal of our 8 day trip, I looked once, I looked twice, and sure enough the receipt showed we had already used 6 credits, when I was expecting to have only used 2!

I called. I asked if they could have possibly taken "payment" out of my DDP credits for one of our "credit card" required ressies, such as HDDR? or Akershus? I was re-directed to the resort concierge. However, the concierge was closed for the evening, so I spoke to a manager. The manager got a print out of all my DDP charges and sure enough, the HDDR credits were deleted from my DDP on our day of arrival, even though the ressie was for day 7 of our trip! It would have been nice if someone would have let me know... somehow...

so I wouldn't have wasted a couple hours panicking!

By the way, they didn't take out credits for Akershus until we actually ate there. It just seemed pretty random to me.

And there was no way to check with a phone call.

Case closed.

Faldred · 09-03-2009, 12:08 PM

Dinner show credits are taken as soon as you get the show tickets, not the date/time of the event. You have to "pay" to get the tickets. Same thing happened to me in March -- I came up 6 DxDP credits short after our first meal, because there were 3 of us going to HDDR, which I had gotten ticketed earlier in the day.

Brygida · 09-03-2009, 12:16 PM

Quote:

Originally Posted by Faldred

Dinner show credits are taken as soon as you get the show tickets, not the date/time of the event. You have to "pay" to get the tickets. Same thing happened to me in March -- I came up 6 DxDP credits short after our first meal, because there were 3 of us going to HDDR, which I had gotten ticketed earlier in the day.

Would have been nice if the concierge giving me the tickets had mentioned that! Or better yet, handed me a receipt showing the use of those entitlements, like the other restaurants do. What's up with that?

clanmcculloch · 09-03-2009, 12:17 PM

It makes so much sense that they would charge the credits as soon as the tickets are issues. I never would have thought of it though if you hadn't mentioned it. Thank you for sharing. I would have thought the same thing about missing credits and spent a bunch of time trying to get it sorted out if you hadn't have shared so thank you!

bamor · 09-03-2009, 01:14 PM

Ok, can someone please clarify... We are a party of 3 but I made our reservation for a party of 7 (the other 4 are on the dining plan also/different room).
Do I have to pick up tickets prior to the show and where do I do this?
Both parties will have to go so they charge each card correctly (party of 3/party of 4)?

Brygida · 09-03-2009, 01:23 PM

Quote:

Originally Posted by bamor

Ok, can someone please clarify... We are a party of 3 but I made our reservation for a party of 7 (the other 4 are on the dining plan also/different room).
Do I have to pick up tickets prior to the show and where do I do this?
Both parties will have to go so they charge each card correctly (party of 3/party of 4)?

Yes. You have to pick up your tickets at your resort's concierge desk (usually near your resort checkin desk). They should have told you this when your made the ressie.

I am not sure if both parties HAVE to go, but I would assume it would be safer to have a person from each room go. (If they have the room number, then I bet they could charge the DDP without the person present...)

bamor · 09-03-2009, 01:34 PM

Thanks. I looked it up on the online dining also.
Yes, both of us will go to get the tickets, no problem. We can take care of that the day we check in.

larsson7 · 09-03-2009, 02:57 PM

Brygida "It would have been nice if someone would have let me know"

That would have been nice if they had told you, and saved you the hassle.
glad you got it sorted out. Your post will save a lot of wasted time for others. Thanks

squirrel · 09-04-2009, 02:19 AM

Thanks, this is the first I have heard about the DP credits being taken for HDDR.

I will be there in about a month and I would have been wondering what happened to the credits also.

I know you saved me time and worry!

thebeesknees · 09-04-2009, 09:35 AM

Another thanks for the heads up. I am not sure if we will pick up our HDDR tickets when we check in or on the day of the show, but at least I will know what's going on if the credits are missing when I pick up my tickets. BTW, did you enjoy the show?

Faldred · 09-04-2009, 10:09 AM

For the most part, I did. Our enjoyment was hampered by the fact that DS2 (autistic), got really bothered by the noise. The show's humor is corny and obviously, but hilarious nonetheless.

09-03-2009, 12:05 PM	#1
Brygida Mouseketeer Join Date: Sep 2005 Location: New England Posts: 441	Case of the Missing DDP TS Credits! Just returned from FREE dining at WDW! Being a DDP veteran I knew I needed to check my receipts after each DDP meal to ensure the proper credits had been taken. Well at our first TS meal of our 8 day trip, I looked once, I looked twice, and sure enough the receipt showed we had already used 6 credits, when I was expecting to have only used 2! I called. I asked if they could have possibly taken "payment" out of my DDP credits for one of our "credit card" required ressies, such as HDDR? or Akershus? I was re-directed to the resort concierge. However, the concierge was closed for the evening, so I spoke to a manager. The manager got a print out of all my DDP charges and sure enough, the HDDR credits were deleted from my DDP on our day of arrival, even though the ressie was for day 7 of our trip! It would have been nice if someone would have let me know... somehow... so I wouldn't have wasted a couple hours panicking! By the way, they didn't take out credits for Akershus until we actually ate there. It just seemed pretty random to me. And there was no way to check with a phone call. Case closed. __________________ *Brygida* DW DH DS 5

09-03-2009, 12:08 PM	#2
Faldred DIS Veteran Join Date: Dec 2008 Posts: 1,680	Dinner show credits are taken as soon as you get the show tickets, not the date/time of the event. You have to "pay" to get the tickets. Same thing happened to me in March -- I came up 6 DxDP credits short after our first meal, because there were 3 of us going to HDDR, which I had gotten ticketed earlier in the day. __________________ The History of every major Galactic Civilization tends to pass through three distinct and recognizable phases, those of Survival, Inquiry and Sophistication, otherwise known as the How, Why and Where phases. For instance, the first phase is characterized by the question "How can we eat?" the second by the question "Why do we eat?" and the third by the question "Where shall we have lunch?" – Douglas Adams March 2009: Port Orleans Riverside ( Trip Report -- Dining Report ) -- May 2006: Vacation Village timeshare -- May 2002: Orange Lake timeshare Driving I-95 to WDW with young kids? Learn and share stops with play areas!

09-03-2009, 12:17 PM	#4
clanmcculloch DIS Veteran Join Date: Feb 2009 Location: New Hampshire Posts: 837	It makes so much sense that they would charge the credits as soon as the tickets are issues. I never would have thought of it though if you hadn't mentioned it. Thank you for sharing. I would have thought the same thing about missing credits and spent a bunch of time trying to get it sorted out if you hadn't have shared so thank you! __________________ Me DH DD(27) DD(25) DD(12) DD(9) DGS(newborn) WDW December 2009 (POFQ) WDW February 2009 (Pop Century) WDW August 2008 (Saratoga Springs) WDW September 2007 (Pop Century) DL April 2001 (Off Site) DL July 1999 (Off Site) WDW January 1994 (Off Site) WDW January 1992 (Off Site)

09-03-2009, 02:57 PM	#8
larsson7 Mouseketeer Join Date: Feb 2004 Location: Scotland Posts: 76	Brygida "It would have been nice if someone would have let me know" That would have been nice if they had told you, and saved you the hassle. glad you got it sorted out. Your post will save a lot of wasted time for others. Thanks __________________ (DS12) (DD9) "Well, my days of not taking you seriously are certainly coming to a middle." - Capt Mal Reynolds Serenity is knowing which River not to cross!

09-04-2009, 02:19 AM	#9
squirrel DIS Veteran Join Date: Aug 1999 Location: Chilliwack, BC, Canada Posts: 4,137	Thanks, this is the first I have heard about the DP credits being taken for HDDR. I will be there in about a month and I would have been wondering what happened to the credits also. I know you saved me time and worry! __________________ ASMo September 1999 PO + DCL November+December 2000 DLR (BWPPI) September 2007 WDW (Pop) Sept. 5-19 2008 Free Dining WDW (Pop) Oct. 1-15 2009 Free Dining Next Trip: WDW (Pop) Sept. 30-Oct. 14 2010 Free Dining

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09-03-2009, 01:14 PM	#5
bamor Mouseketeer Join Date: Oct 2006 Posts: 260	Ok, can someone please clarify... We are a party of 3 but I made our reservation for a party of 7 (the other 4 are on the dining plan also/different room). Do I have to pick up tickets prior to the show and where do I do this? Both parties will have to go so they charge each card correctly (party of 3/party of 4)?

09-03-2009, 01:34 PM	#7
bamor Mouseketeer Join Date: Oct 2006 Posts: 260	Thanks. I looked it up on the online dining also. Yes, both of us will go to get the tickets, no problem. We can take care of that the day we check in.

09-04-2009, 09:35 AM	#10
thebeesknees Mouseketeer Join Date: May 2009 Posts: 358	Another thanks for the heads up. I am not sure if we will pick up our HDDR tickets when we check in or on the day of the show, but at least I will know what's going on if the credits are missing when I pick up my tickets. BTW, did you enjoy the show? __________________ Me DH DS7 DD5 DS1

09-04-2009, 10:09 AM	#11
Faldred DIS Veteran Join Date: Dec 2008 Posts: 1,680	For the most part, I did. Our enjoyment was hampered by the fact that DS2 (autistic), got really bothered by the noise. The show's humor is corny and obviously, but hilarious nonetheless. __________________ The History of every major Galactic Civilization tends to pass through three distinct and recognizable phases, those of Survival, Inquiry and Sophistication, otherwise known as the How, Why and Where phases. For instance, the first phase is characterized by the question "How can we eat?" the second by the question "Why do we eat?" and the third by the question "Where shall we have lunch?" – Douglas Adams March 2009: Port Orleans Riverside ( Trip Report -- Dining Report ) -- May 2006: Vacation Village timeshare -- May 2002: Orange Lake timeshare Driving I-95 to WDW with young kids? Learn and share stops with play areas!

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