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Old 02-04-2012, 10:52 PM   #1
Donald_Quackers
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Join Date: Apr 2008
Location: Chicago, IL
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Cannot book online

I don't know if I'm the only one or not because I haven't seen anyone posting, but I cannot get anywhere with the online booking system. I keep getting server errors.

Contacted member services and still haven't been fixed, and I'm fine booking by phone, it's just that I would like to know if there's others having the same problem. You know the saying "misery loves company".

Mods can move this if this is the wrong place to post.
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Old 02-05-2012, 03:40 AM   #2
fitnessmouse
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No, i have the same problem. I can look up availability, but when i want to book i keep getting server error. Every. Single. Time.
Wether it's morning, noon, evening or night. It's frustrating, especially since I live overseas and making a phone call is not always as easy.
Contacted ms about it but it's not fixed yet.

I could'nt make a waitlist either. I kept getting errors unless the guest address was a usa address. Not sure if that part is fixed yet because i havent tried it anymore.
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Old 02-05-2012, 03:43 AM   #3
fitnessmouse
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Oh and i think it must be account related because i get the same errors on all my devices (pc, mac, iphone, ipad) all browsers ( safari, ie, ff, chrome) and all locations (work and home)

And yes, i have cleared my cookies and browing history.
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Old 02-05-2012, 10:50 AM   #4
msteddom
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I haven't had that problem, but my father has. He can't access the booking site from any of his devices either.
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Old 02-05-2012, 11:32 AM   #5
Lauren0505
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I can't even get the login page to come up. I have been trying since last night.
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Old 02-05-2012, 01:13 PM   #6
KAT4DISNEY
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Quote:
Originally Posted by fitnessmouse View Post
No, i have the same problem. I can look up availability, but when i want to book i keep getting server error. Every. Single. Time.
Wether it's morning, noon, evening or night. It's frustrating, especially since I live overseas and making a phone call is not always as easy.
Contacted ms about it but it's not fixed yet.

I could'nt make a waitlist either. I kept getting errors unless the guest address was a usa address. Not sure if that part is fixed yet because i havent tried it anymore.
By chance are you trying to book a night that includes Sept 1st?
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Old 02-05-2012, 01:59 PM   #7
fitnessmouse
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Quote:
Originally Posted by KAT4DISNEY View Post
By chance are you trying to book a night that includes Sept 1st?
No, was trying for something in May. So well within the 7 month window.
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Old 02-07-2012, 10:39 PM   #8
Tinkybell
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Booking Problems

Quote:
Originally Posted by KAT4DISNEY View Post
By chance are you trying to book a night that includes Sept 1st?
I was trying to book SSR for 8/25-9/1/12, and it shows me availability but I need to borrow 11 points but when I click the borrow points button it's telling me I need -73 points and in the box where it says to fill in the # of points being borrowed, it will not allow me to do this. However when I wait-listed BLT for the same dates a few days ago I had no problem in doing that. Could the wait-listed ressie be conflicting with me trying to make a new reservation? I guess I will have to call MS.
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Old 02-08-2012, 02:26 AM   #9
KAT4DISNEY
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Quote:
Originally Posted by Tinkybell View Post
I was trying to book SSR for 8/25-9/1/12, and it shows me availability but I need to borrow 11 points but when I click the borrow points button it's telling me I need -73 points and in the box where it says to fill in the # of points being borrowed, it will not allow me to do this. However when I wait-listed BLT for the same dates a few days ago I had no problem in doing that. Could the wait-listed ressie be conflicting with me trying to make a new reservation? I guess I will have to call MS.
The cross over to Sept 1st has been reported by a few people as causing difficulties for members in booking. I looked at also and got an error. It sounds like it has not been fixed and you will have to call MS to book.
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Old 02-08-2012, 10:30 AM   #10
Rob S.
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I can't book anything. I've tried various dates at different resorts. I can see availability, and then when I select which contract to use I get a blank screen with an error. I've tried 4 different browsers on 3 different devices with no luck. I mentioned this to MS when I called yesterday to book over the phone and they said "they will look into it".
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Old 02-08-2012, 09:54 PM   #11
Donald_Quackers
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Got an email that my problem was fixed and, lo and behold, I can get into the system now!

The booking window hasn't opened yet for what I need to book, but I can at least get an idea points-wise.
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Apr '12 -- Disney Fantasy 7 Nights
Dec '10 -- Disney Magic 7 Nights/4 nights @ POFQ
Dec '08 -- Disney Wonder 4 Nights/2 nights @ Pop Cent. / Dec '07 -- Coronado Springs
Dec '04, '05 / Oct '03 -- Off Site/Vacation Home
Sleep Apnea diagnosed June 2012
Zip-a-Dee-Doo-Dah...Tip for Today!
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Old 02-09-2012, 07:22 AM   #12
fitnessmouse
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Still not working for me
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Walt Disney World - Florida 1997, 1998, 1999, 2000, 2003, 2004, 2007, 2009, 2012
Disneyland Resort California - 2002, 2011
DCL - 2009 (Wonder~ Bahama's), 2010 (Magic~Mediteranean), 2011 (Wonder ~ LA to Vancouver), 2013 (Dream~Bahama's), 2014 (Magic~Mediteranean)
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