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Old 08-28-2009, 08:53 AM   #91
redhead09
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Originally Posted by wdwiala View Post
So, as I see it, this creates an issue for everyone else. These 1,000 ressies for Teppan Edo are being given "top priority" reservations at other restraunts. Does that mean that everywhere else will be double booked now as a result? Just what I want, hour long waits to get into dinner because the system goofed up.

I know that many people feel like Disney owes them something for this goof up. Still, promising reservations at almost any restraunt (including those that were previously "booked up") will cause many torked off hungry people. First free dining crowd worries and now potential double bookings everywhere. Now, I'm getting concerned.

I was just thinking the same thing!!! I really feel for all the TE folks - what a nightmare!!! However....I am not eating there, but have ressies during this "mad time". How long are we going to be backlogged too! WOW, it might not be the most magical place on earth with my 4 yr when she's hungry

But seriously, good luck - and DO NOT BOOK THE BIERGARTEN!!! It's really really bad!!
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Old 08-28-2009, 09:00 AM   #92
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Can some of you who have been cancelled report what date your ADR's were? We're eating there on 9/30. It's the ONLY ADR for the entire week my husband and son requested for the entire week, so this has me a little concerned. And the idea of a 2 hour wait is pretty scary...... To be honest though, them giving you dinner without charging your TS credits is of little value. Where would you get another ADR at that point to use it??????????

As for squeezing those 1000 into other restaurants: It's still probably better to disperse the problem throughout the resort than to have a melt down in one spot......

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Old 08-28-2009, 09:06 AM   #93
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I just found this thread and I have to add it is not just large groups getting cancelled. I was called Wed. evening and told our adr for 2 on Sept 28th at 1 was cancelled. The CM was very nice and asked where we'd rather go. I told her the only place I wanted was Ohana but I knew they were booked. Well she got us in at the day and exact time I wanted! Worked out well for us but it has left me worried about our other adrs!
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Old 08-28-2009, 09:27 AM   #94
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I haven't called them back yet. Still thinking about where we will change our ADR to...wondering if going outside of Epcot might be a good idea now that it seems like the other restaurants in WS are going to be overbooked too by fitting all the cancelled Teppan Edo people in someplace else we were only going to go to Epcot really just for dinner as it's an EMH night and I generally avoid those due to crowds All I am picturing is tons of crowds already, and very crowded restaurants too. Might be a bad combination for us after a day at Typhoon Lagoon
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Old 08-28-2009, 09:45 AM   #95
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Sorry to hear about this.

I was thinking, they seem to be blaming the online system. Now do you think that it was human input error? Someone typed in the wrong figure of tables/spots available, that's why it's such a large number (added an extra 0 or something) that it's for such a long period of time (30 days?) and seems to be confined to one restaurant.

to all (and to those poor CM's at TE who are going to have to try and sort out someone else's mistake)
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Old 08-28-2009, 10:11 AM   #96
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Originally Posted by ReggieB View Post
Sorry to hear about this.

I was thinking, they seem to be blaming the online system. Now do you think that it was human input error? Someone typed in the wrong figure of tables/spots available, that's why it's such a large number (added an extra 0 or something) that it's for such a long period of time (30 days?) and seems to be confined to one restaurant.
Well, it's hardly an over-booking of an order of magnitude like you'd get with adding a 0 (e.g. 100 vs. 1000). TE holds what, 250 people at a time? So in a 5-hour dinner period (assuming they open at 5, last reservation at 9, but stay open until the 9:00 people leave), they can probably get 1000 people or close to it in or out. It seems like they literally double booked the restaurant--took reservations for twice as many people as will fit in one night.

But you're probably correct that there was a human error--my guess is that it was in the original program of the system, not that someone later typed in the wrong number.

What I don't understand is why they're not calling the people who booked *last*.
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Old 08-28-2009, 10:47 AM   #97
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Originally Posted by ReggieB View Post
Sorry to hear about this.

I was thinking, they seem to be blaming the online system. Now do you think that it was human input error? Someone typed in the wrong figure of tables/spots available, that's why it's such a large number (added an extra 0 or something) that it's for such a long period of time (30 days?) and seems to be confined to one restaurant.
I think it is very possible that it truly is a glitch in the booking system. Think about the difference in the way tables turn over in a regular restaurant vs a hibachi grill... I think the online system very likely treats (hopefully treatED - I wuld think they'd get this fixed ASAP) Teppan Edo the same as other restaurants, without accounting for the fact that at TE, you don't clear a table when a family of 4 finishes quickly and seat another group at that table. You have to wait for the entire group of 8 to be finished, the grill to be cleaned and prepped for the next seating, and then seat multiple groups together. The problem really could be as simple as a one-size-fits-all reservations system clashing with a restaurant style that causes slower-than-average table turnover.
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Old 08-28-2009, 10:52 AM   #98
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Originally Posted by Colleen27 View Post
I think it is very possible that it truly is a glitch in the booking system. Think about the difference in the way tables turn over in a regular restaurant vs a hibachi grill... I think the online system very likely treats (hopefully treatED - I wuld think they'd get this fixed ASAP) Teppan Edo the same as other restaurants, without accounting for the fact that at TE, you don't clear a table when a family of 4 finishes quickly and seat another group at that table. You have to wait for the entire group of 8 to be finished, the grill to be cleaned and prepped for the next seating, and then seat multiple groups together. The problem really could be as simple as a one-size-fits-all reservations system clashing with a restaurant style that causes slower-than-average table turnover.
Good point
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Old 08-28-2009, 11:05 AM   #99
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Quote:
Originally Posted by Colleen27 View Post
I think it is very possible that it truly is a glitch in the booking system. Think about the difference in the way tables turn over in a regular restaurant vs a hibachi grill... I think the online system very likely treats (hopefully treatED - I wuld think they'd get this fixed ASAP) Teppan Edo the same as other restaurants, without accounting for the fact that at TE, you don't clear a table when a family of 4 finishes quickly and seat another group at that table. You have to wait for the entire group of 8 to be finished, the grill to be cleaned and prepped for the next seating, and then seat multiple groups together. The problem really could be as simple as a one-size-fits-all reservations system clashing with a restaurant style that causes slower-than-average table turnover.
Aha, that makes sense. But then why has this not happened before? Did they just forget to put those parameters/fields/rules in for this particular month??
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Old 08-28-2009, 11:13 AM   #100
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Its just a meal, cant you do a quick service restaurant somewhere else in the World Showcase?? I dunno, maybe its just me, but I'm not all about eating in Disney. Yes I have ADRs made, but if we had to cancel or they cancel for us if not a big problem. At least they called you ahead of time instead of telling you at check in day of. Now you have time to either find something else or QS it. Look at the glass half full. Have a fun trip. Relax.
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Old 08-28-2009, 11:17 AM   #101
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Quote:
Originally Posted by Colleen27 View Post
I think it is very possible that it truly is a glitch in the booking system. Think about the difference in the way tables turn over in a regular restaurant vs a hibachi grill... I think the online system very likely treats (hopefully treatED - I wuld think they'd get this fixed ASAP) Teppan Edo the same as other restaurants, without accounting for the fact that at TE, you don't clear a table when a family of 4 finishes quickly and seat another group at that table. You have to wait for the entire group of 8 to be finished, the grill to be cleaned and prepped for the next seating, and then seat multiple groups together. The problem really could be as simple as a one-size-fits-all reservations system clashing with a restaurant style that causes slower-than-average table turnover.
I don't know, to me, it seems possible that tables might turn over sooner. They are able to maximize their tables, rarely do you see more than one seat empty. More often than not, people begin eating while the chef is cooking which seems more efficient than a normal restaurant where you are waiting for everyone's meal to be prepared and a server to bring it out. The chef cleans the grill while you are eating, not after. I also imagine you don't get too many people lingering over their meal like you might at a normal restaurant, first because you're sitting with other people, second, because you know they are waiting to turn that table over.
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Old 08-28-2009, 11:19 AM   #102
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Its just a meal, cant you do a quick service restaurant somewhere else in the World Showcase?? I dunno, maybe its just me, but I'm not all about eating in Disney. Yes I have ADRs made, but if we had to cancel or they cancel for us if not a big problem. At least they called you ahead of time instead of telling you at check in day of. Now you have time to either find something else or QS it. Look at the glass half full. Have a fun trip. Relax.
we could do a quick service but then our TS credit will go to waste. For us, we are entering Epcot that night for dinner only....we normally avoid EMH nights and will not really be trying to go on rides etc, we'll just be going to eat and maybe catch Illuminations. I don't want to enter Epcot on an EMH night (crowds!) for a quick service meal; I'd rather skip going in at all if we can't get a good TS dinner there.
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Old 08-28-2009, 11:22 AM   #103
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I don't know, to me, it seems possible that tables might turn over sooner. They are able to maximize their tables, rarely do you see more than one seat empty. More often than not, people begin eating while the chef is cooking which seems more efficient than a normal restaurant where you are waiting for everyone's meal to be prepared and a server to bring it out. The chef cleans the grill while you are eating, not after. I also imagine you don't get too many people lingering over their meal like you might at a normal restaurant, first because you're sitting with other people, second, because you know they are waiting to turn that table over.
I can't speak for everyone but I got up early,90 days out, to be online at 6am to make my adrs. To have it cancelled because Disney overbooked and to have to re-arrange plans it can be a hassle. I got lucky that they were able to get me exactly what I wanted instead but everyone may not be that lucky.
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Old 08-28-2009, 11:28 AM   #104
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I can't speak for everyone but I got up early,90 days out, to be online at 6am to make my adrs. To have it cancelled because Disney overbooked and to have to re-arrange plans it can be a hassle. I got lucky that they were able to get me exactly what I wanted instead but everyone may not be that lucky.

They really need to find something different to offer people. I heard they aren't swapping out CS credits for TS this year. But maybe that, or maybe a Disney gift card in its place. At least give people an option that doesn't include further crowding the other restaurants.

I too believe they need to start with the folks who booked last. I was up at 5 AM central to book this at 90 + 10. It was the only restaurant inisisted on by the boys in our group. I'd be kind of not happy if the called me to cancel.

The truth is that different meals are more important than others to different people. Put some options in front of people, and if you ask enough, you will find those for whom it wasn't critical and they'll take you up on it. But adding to the load at other restaurants sounds like a bad idea too......
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Old 08-28-2009, 11:31 AM   #105
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[QUOTE=cepmom;33344753]I haven't called them back yet. Still thinking about where we will change our ADR to...wondering if going outside of Epcot might be a good idea now that it seems like the other restaurants in WS are going to be overbooked too by fitting all the cancelled Teppan Edo people in someplace else


a couple of years ago when TE was being refurbished they called and said they woulddnt be open so we went to the restaurasnt at the yacht club....maybe the boadwalk area rsturants woull be a good alternaive for everyone?

altho it doesnt change the fact that they screwed up your original adrs
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