Refund timeline and who to call? - The DIS Discussion Forums

Wazzo · 08-13-2009, 02:25 PM

Hello!

Our vacation to WDW ended last week, and we checked out of our hotel last Wednesday. We had a credit on our room (the result of a refunded room charge) that was supposed to be refunded to my credit card. This credit still has not shown up on my account. Do these things take a while? If I wanted to follow up on this do I call the hotel directly? Or the main reservation line?

Thank you!

Wistraveler · 08-13-2009, 02:35 PM

Refunds go through cycles, and never show up on your card as quickly as charges will. You may have just missed the last cycle.

I would give it two weeks from check out. If it doesn't show up by then, I would call guest services.

CanadianGuy · 08-13-2009, 03:27 PM

A call to the credit card company will likely reveal that refunds can take 'up to' 30 days to appear on your account.

That said, I'd wait about 2 weeks and then call Disney to check on it.

maxiesmom · 08-13-2009, 03:47 PM

I cancelled a bounce back rate when the AP rates came out and I think it was about 2 weeks before I saw my return.

Wazzo · 08-13-2009, 07:48 PM

Thanks everyone!

WDWKOOK · 08-13-2009, 08:06 PM

The WDW Accounting Dept. handles this and can verify your credit. Unfortunately, I can't find their number anywhere, but you can call:

(407) W-Disney or (407) 827-7200 and they can either give you the accounting dept. number or they might be able to verify your credit is being processed. In my experience, WDW took about 3-5 days to issue my resort credit after I checked-out.

08-13-2009, 02:25 PM	#1
Wazzo Is in need of a No Way Jose! Just the unput I was looking for I'm the undecided party Join Date: Nov 2005 Location: Canada Posts: 1,846	Refund timeline and who to call? Hello! Our vacation to WDW ended last week, and we checked out of our hotel last Wednesday. We had a credit on our room (the result of a refunded room charge) that was supposed to be refunded to my credit card. This credit still has not shown up on my account. Do these things take a while? If I wanted to follow up on this do I call the hotel directly? Or the main reservation line? Thank you! __________________ February 2006 ~ AKL & DCL Wonder September 2006 ~ WL December 2007 ~ YC CL December 2008 ~ Poly July 2009 ~ AKL/CR/GF ~ Wedding ~ Epcot Japan/The Attic/UK Lochside DP

08-13-2009, 02:35 PM	#2
Wistraveler Mouse Over Join Date: Jul 2009 Location: Sheboygan, WI Posts: 165	Refunds go through cycles, and never show up on your card as quickly as charges will. You may have just missed the last cycle. I would give it two weeks from check out. If it doesn't show up by then, I would call guest services. __________________

08-13-2009, 03:27 PM	#3
CanadianGuy Me and My Posse doing our New Kids on the Block moves at PI Join Date: Apr 2006 Location: New Brunswick Posts: 12,982	A call to the credit card company will likely reveal that refunds can take 'up to' 30 days to appear on your account. That said, I'd wait about 2 weeks and then call Disney to check on it. __________________ Everything You Need to Know About Discount Codes & PINS For Disney Resorts Detailed Weather History from WDW - Courtesy of HydroGuy Everything About Tickets- Courtesy of Cheshire Figment WDW Parks Entertainment Schedule - Shows & Times - Courtesy of Steve Soares 06/1995 - All Star Music \| 11/1998 - Wilderness Lodge \| 10/1999 - Disneyland 06/2006 - Pop Century \| 03/2007 - Pop Century \| 06/2007 - Coronado Springs 12/2007 - All Star Sports - 06/2008 - Pop Century ............................................ Next: WDW Dolphin June 2010

08-13-2009, 03:47 PM	#4
maxiesmom The Mean Squinty Eye Works Wonders Join Date: Jul 2004 Location: The West side of the mitten Posts: 8,097	I cancelled a bounce back rate when the AP rates came out and I think it was about 2 weeks before I saw my return. __________________

08-13-2009, 07:48 PM	#5
Wazzo Is in need of a No Way Jose! Just the unput I was looking for I'm the undecided party Join Date: Nov 2005 Location: Canada Posts: 1,846	Thanks everyone! __________________ February 2006 ~ AKL & DCL Wonder September 2006 ~ WL December 2007 ~ YC CL December 2008 ~ Poly July 2009 ~ AKL/CR/GF ~ Wedding ~ Epcot Japan/The Attic/UK Lochside DP

Sponsored Links
DIS ad Register to remove Join Date: 1997 Location: Orlando, FL Posts: 1,000,000+	<div align="center">This information cannot be displayed because your browser does not support inline frames.<a href="http://www.wdwinfo.com">Click Here</a> </div>

08-13-2009, 08:06 PM	#6
WDWKOOK Lawyered-Up and Shovel-Ready!I'm running out of material and may have to resort to re-posting wattle and Siegfried and Roy Join Date: Mar 2009 Location: NoVA: 860 miles from the monorail... Posts: 1,934	The WDW Accounting Dept. handles this and can verify your credit. Unfortunately, I can't find their number anywhere, but you can call: (407) W-Disney or (407) 827-7200 and they can either give you the accounting dept. number or they might be able to verify your credit is being processed. In my experience, WDW took about 3-5 days to issue my resort credit after I checked-out.

Thread Tools
Show Printable Version Email this Page
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
thread	Thread Starter	Forum	Replies	Last Post
Disney Visa Rewards timeline question	jana616	Disney Rewards Programs	2	08-11-2009 11:02 PM
Refund Question	nunzia	Disneyland (California)	4	08-11-2009 08:25 PM
How long does it take to get a refund	DizMom11	Codes and Rates	4	08-08-2009 04:27 PM
Refund on Florida resident rate?	gmc824	Disney Cruise Line Forum	14	08-06-2009 11:07 PM
Credit Card Refund	byrd328	Codes and Rates	5	08-06-2009 09:13 AM