rented a car with aeroplan points - The DIS Discussion Forums

ado121 · 07-30-2009, 03:32 PM

my father in law generously gave us some points to rent a minvan at national car rental for our christmas trip. i emailed and called the company to ask if the minivan we are getting has an integrated carseat for 1 of our kids (we have 2 in infant car seats and 2 in booster so anything integrated would help on the luggage)

heres the problem...they don't know.

what? look in the mini van and see. its easy. but they can't/won't.

so now i have to carry 2 carseats and 2 boosters (or pay an arm and leg to rent them)

have you ever rented a mini van from national at mco and got an integrated car seat (you pull the seat down and there is a 5 point harness right in the seat. our mini van at home has 2....

cheers
amy

Sheribo · 07-30-2009, 03:44 PM

I think I'd be emailing the National Car Rental head office with a complaint. If they want your business then they need to assure you they have what you need. I know you have an aeroplan certificate but they don't need to know that.

stefanospops · 07-30-2009, 04:40 PM

I'm not defending them, although it will sound as if I am. Is it possible that some of their minivans do and some don't?

ado121 · 07-30-2009, 06:54 PM

maybe...but could they say that??? they said they wont' even look. i am going to call again. maybe get someone else with a little more customer service training!

07-30-2009, 03:32 PM	#1
ado121 mom to many! Join Date: Oct 2005 Location: British Columbia Posts: 411	rented a car with aeroplan points my father in law generously gave us some points to rent a minvan at national car rental for our christmas trip. i emailed and called the company to ask if the minivan we are getting has an integrated carseat for 1 of our kids (we have 2 in infant car seats and 2 in booster so anything integrated would help on the luggage) heres the problem...they don't know. what? look in the mini van and see. its easy. but they can't/won't. so now i have to carry 2 carseats and 2 boosters (or pay an arm and leg to rent them) have you ever rented a mini van from national at mco and got an integrated car seat (you pull the seat down and there is a 5 point harness right in the seat. our mini van at home has 2.... cheers amy

07-30-2009, 03:44 PM	#2
Sheribo DIS Veteran Join Date: Sep 2007 Location: Ottawa, Canada Posts: 883	I think I'd be emailing the National Car Rental head office with a complaint. If they want your business then they need to assure you they have what you need. I know you have an aeroplan certificate but they don't need to know that. __________________

07-30-2009, 04:40 PM	#3
stefanospops Mouseketeer Join Date: Mar 2009 Location: Toronto, Ontario, Canada Posts: 240	I'm not defending them, although it will sound as if I am. Is it possible that some of their minivans do and some don't? __________________ Me DW DS (4) DS (2) DD (0.9)

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07-30-2009, 06:54 PM	#4
ado121 mom to many! Join Date: Oct 2005 Location: British Columbia Posts: 411	maybe...but could they say that??? they said they wont' even look. i am going to call again. maybe get someone else with a little more customer service training!