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Old 07-28-2009, 04:22 PM   #16
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I have a story from a few weeks ago at California Adventure. My husband, 2 boys and myself went to CA in the morning and got 4 Fastpasses for Soarin'. We didn't end up using them before our afternoon break which included meeting up with my sister who was flying in that day. So when we went back to the park, there were 5 of us instead of 4. We discussed having one of the adults sit the ride out. Then we saw the single rider line and figured one adult could do that. I approached the greeter and told her the situation. I asked if one of us used the single-rider line, would we get done at roughly the same time? She said, "No, you wouldn't but I can magically make your 4 Fastpasses turn into 5 if you promise me one thing." I said, "OK, what's that?" She said, "You have to tell everyone that I am your favorite cast member ever. My name is Megan." I said, "Thank you Megan, my favorite cast member ever." She said, "You learn quick." And she wrote X2 on one of the FPs and initialed it. We had no problem getting everyone through.

So, here's to Megan -- My favorite cast member ever!
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Old 07-28-2009, 04:40 PM   #17
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Ours was MVMCP last year. First ever trip, first ever party and it is cold and pouring!!! We got in and camped out on the poarch of the little shop next to the town hall with the rockers. We were sitting and watching it rain and wondering what to do, just generally bummed when a CM came out and started talking to DD4. she spent about 15 min with her and brightened our spirits considerably. She gave DD a pixe dust pin for "being such a trooper in the rain". Made our day! We went on to stake out a spot under an awning on main st and have a great time anyway.
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Old 07-28-2009, 05:31 PM   #18
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I am so sorry I don't know these people's names, but they were so great!

Last year, I lost my Baggalini on the Dinosaur ride at AK. In the motion of the jeep, somehow it must have got knocked out of the car because when the ride stopped, it was gone. I was panicked - I had my camera and all that, but also my wallet with $$, credit cards, my ID, etc - and we were going to board the Wonder a few days later and I was panicked that I would not get my ID in time and also that I would not have any $$!!

We filed our claim at guest services at AK with a very nice young man, who told us that they would have to stop the ride that night, and that each night they inspect for sunglasses, pop bottles, etc and then they turn things into Guest Services and I should call them the next morning.

So I am a nervous nellie and later that afternoon as we're lounging at the pool, I can't get it off my mind. I got into SSR and talk to the concierge, a LOVELY gentleman. I explained my situation and started to get teary again because I was so nervous. He was very kind, and called the AK Guest Services directly. I explained the bag (how many bags are lime green? ) and he said they might have a bag that matches that description, but of course they can't tell you for 100% sure that it's yours since they don't search inside.

So I rush off to AK and there it is!!!! I was so excited to have it back - the gal at the Guest Services was also SO nice, I gave her a hug because I was so grateful!

And that Baggalini, not a tear on it! They will for sure be getting my $$ next time I need a bag!

That really saved me on that trip; we were traveling with my brother and SIL so if push came to shove, I would have had access to money and could have borrowed from them, but it was nice to have a happy ending!
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Old 07-28-2009, 06:03 PM   #19
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Dec 20, 2008, our last night at MK, we always end our Chrsitmas trips there with the holiday fireworks and Spectro Magic, it was my mom's favorite parade. Well, mom passed away on Aug 26, 2008 and I wanted a way to honor her love for Christmas at the World, so I decided to send her a Mickey/Minnie balloon with a note attached.

I approached Samantha, one of the balloon CM's and asked for the balloon I wanted and we started talking and I told her why I wanted it and started crying, by this time I had paid and was trying to control the tears, she refused to take my money and even helped me attach the note. she made sure I was alright before she let us walk away. We (Dh, my 10 year old cousin and myslef) took the balloon up by the Christmas tree and let it go and watched until it disappeared. We were all in tears by then.

Samantha made a very difficult thing very easy and she made me feel very special that night and I will never forget her for that.

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Old 07-28-2009, 06:03 PM   #20
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I love this thread ....

Last summer we went to Disney (during Fay, but that's another story.) The last time we went my younger daughter was 7 and wouldn't ride any of the roller coasters. Once we planned this trip she started talking about how she "might" ride Big Thunder Mountain this time. We of course started working on her right away because we knew she could handle it, but she wasn't sure.

Our first night at MK we positioned ourselves on the BTM side for Spectro Magic so that we could race over there when the parade was over. We knew the faster we got her on, the better.

So we get on and she's screaming and laughing the whole way. We get off and we're all telling her we knew she'd love it and she asks if we can ride again. By this time the line is really long so we sort of hesitate. As we're walking out a CM asks us to wait a minute and pulls us aside. A couple of minutes later he puts us back on BTM from where we just got off.

It was such a wonderful gesture and was a great start to our vacation.
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Old 07-28-2009, 06:05 PM   #21
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Every trip I got to WDW I spend at least an hour talking to at least one CM and on my last trip I was talking to a CM at the entrance to MK, her name was Mary. It was cool she told me some insider stuff, and I spent like 1 hour 45min to 2 hours talking to her and I actually think that I may have gotten her in trouble from talking to her so long hopefully I didnt, but it was her first day on the job and she was supposed to work the parade, but ended up having to do entrance duty, and she told me after talking to her that I had made her day because I spent the time talking to her when I could've been in the park watching Wishes and Spectromagic. It was cool to make a CM's day
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Old 07-28-2009, 07:16 PM   #22
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Well, it was kind of funny when we were checking into the BCV's, and we were waiting for our villa to be ready. I went to check, and 2 CM's jumped out at me "Welcome Home! Have a Magical Day!" and I screamed! Good thing my bladder wasn't full! They apologized, but I just laughed - I'm sure I was tense from all the travel.
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Old 07-28-2009, 07:50 PM   #23
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Back in 05 Dh and I went on a long vacation to Disney world to have some adult time after an 18 month deployment thanks to the Army. He was wearing his unit tshirt in the lobby of the POFQ and one of the CMs noticed and started talking to him because he had been in the Army and had served in that same unit during his time in. He asked what he could do for us and we were trying to figure out how to get to the mini golf so he took us in a Disney van over there! We came back to our room later that day after telling everyone how nice this CM was and on our bed in our room was a signed picture of Minnie and Mickey with our names on it in a photo frame! We didn't even remember telling the CM our last name so he must have done some digging to find out our room! It made a very special trip for me and my husband even more special to know someone would go out of their way like that!
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Old 07-28-2009, 10:22 PM   #24
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In March of 2008 we took my DD then 3 and DS then 9 months to Disney for two days after my husband had finished 4 months of training for his job. He had been in Georgia for the entire four months and to celebrate we went to Disney for two days. We had no expiration tickets from years ago that we planned to use for the days. Long story short, there was a problem with the tickets so on the second day we went up to the window at MK and asked to purchase three one day tickets. The CM in the window was asked how long we were going to be at Disney, then she played with my kids for a few minutes...saying hi, and just being cute with them. Then she told us that our dreams had come true for the day and she was granting us admission for the day at MK!!! She said to enjoy our magical day and had us fill a form for the free admission. We were SO grateful that we were just in shock. It was such a magical day and we will remember it as our special first trip always! We made sure to write a nice letter about her later that day!
NJ Mommy of DD (8), DS (5) , DD (3) , and DD (2) , and DH

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Old 10-31-2009, 07:21 AM   #25
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Last trip, DD was wearing her Cinderella Ball gown and a CM asked her for her autograph. It made another Kodak moment.
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Old 11-01-2009, 02:17 PM   #26
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A few years ago, we took the Family Magic tour at th Magic Kingdom. Our tour guide, Dave, from Chicago, made the tour extra special. He made sure to include every person in the tour as part of the tour, and made the experience great even for those who were a little over the projected age group. I don't know what the CMs get paid to conduct the tour, but it isn't enough. Dave was a very special CM, and we made sure to send a note to laud him and his performance. It may be something he does everyday, but he does it so well and makes it seeem so special, everyone in his tour feels how special he really makes it for them. A very special CM, for sure
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Old 11-01-2009, 03:09 PM   #27
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A month ago when we were at the MK, my DS (who is a huge Lego fan) found these Lego sets of the different "mountain" rides back in Frontierland. We convinced him to wait to purchase them till we got to the front of the park, we figured they would be at the Emporium. Well, they did have all of the sets except for the one he really wanted. The CM at the register said that all of the sets they have were out on on the shelves, so if we wanted the Splash Mountain set we would need to go back to Frontierland and get it. A CM who was roaming around the store overheard the conversation and offered to go the back way to get one for us. This was gladly appreciated since this would have probably taken us a good 20 - 30 minutes to do plus not to mention it was about 90 degrees out that day. He returned 10 minutes later with the set already in a bag and told us everything was taken care of. We said OK and thanked him and proceded to the cash register to pay for it. He followed us and said, "Nope, this is already paid for. Have a magical day." I immediately thought, "only in Disney". This very simple act of kindness is exactly why we love going there so much.
Only happy when I have a countdown to my next visit!
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Old 11-01-2009, 09:21 PM   #28
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We got really lucky at DHS this summer. When DH and I walked towards the turnstiles, a CM (Annie-never forget her!) said she liked our shirts and asked us if we wanted to open the park! We really got to talking to her, and she pretty much convinced DH that he wants to be a CM when he retires lol. She was so nice and helpful and even convinced me to try out for AI. We found her later and told her thank you a million times, and told her how the audition went. So awesome!

We also met up with a Photopass photographer who recognized us as the openers. She started talking to us, and even took some PP shots that she doesn't normally do. So fun and cool!! Turns out her husband is a PP photog too.....AND they're from my hometown area! They both went to school around where my parents went, and turns out her hubby's daughter was my Sunday School teacher's wife from back in the day. So that made it even more fun
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Old 11-02-2009, 01:16 AM   #29
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This was at DL but still counts. We went in Jan for DD's 6th bday. She and I were spending her gift card in one of the stores behind the Emporium. The lady behind the desk was super duper nice, asking DD all about her birthday and all that. After ringing her up she told her to wait a minute. She picked up the phone and dialed a number and gave the phone to DD and it was Goofy wishing her a Happy Birthday! It was a fun way to end her day.

I've also had a CM give me a coke b/c her card scanner wasn't working and I didn't have any money on me. And the guy at the desk at the AllStar at midnight who helped me track my bags that hadn't arrived yet.

As a former college program worker, it is wonderful to work in a place where you can do nice things for people without having to ask first or be scolded later. I remember I was walking from one location to another and passed a kid who had just walked away from an food stand and dropped his big ice cream cone and was crying. It was wonderful to be able to walk over and get him another one. It made my day as much as it made his.
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Old 11-02-2009, 01:27 AM   #30
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I also love this thread!!!! We should keep this on page 1 all the time!

On our last trip this past February, somehow my mom's luggage got misplaced with Magical Express. She didn't end up getting it until the evening of day 2! Obviously she was put-out, but we aren't the kind to make a big stink about things. When the CM, Tom, who had been working with Mom on finding the bag, finally brought it to her, he also brought us balloons, a stuffed animal for each of the 3 of us, and upgraded our passes to park hoppers. Well, how nice! Mom was feeling very positive about the way the whole thing was handled and we went on with our awesome trip.

Fast-forward 4 days, and it's now our last full day at the World. I started to get sick that day , so I headed back to the room while Mom and DD had dinner at Chef Mickey's. When I got there, I was shocked to see that our room was totally decked out in streamers, balloons, and the most darling balloon animal creations all over, even in the bathroom! When they came back to the room, DD was THRILLED!! My mom figured out it was Tom who had done it, because he had mentioned to her he likes to make balloon animals. The fact that he even remembered us 4 days later and did that sure made us feel like super-special VIP guests, and really added an extra touch of magic to our trip. It's not their job to do stuff like what people are posting, it's in their hearts, and I love them for that!!!

Here's DD with a couple of the balloon creatures...

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