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Old 07-25-2009, 08:29 PM   #1
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Releasing tables for no-shows?

I've read some reports on this board about TS restaurants being all booked up yet having many empty tables. How long does a restaurant 'hold' a table for someone with an ADR who is a no-show? Do they release these tables or just let the restaurant sit half empty?
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Old 07-26-2009, 12:53 AM   #2
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AIUI they will seat walk-ups if people are not showing up for reservations, but it has been reported a few times lately that you can no longer make a reservation for within 2 hours of when you call. So they 'release' them for walk ups, but not for people who might call up that evening looking for somewhere to eat.

Disney's reservations aren't real reservations ... they just guarantee you'll be seated at the next available table for your party size. So if everyone with a reservation has been seated, then they can take walk ups. \
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Old 07-26-2009, 07:46 AM   #3
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Everything that I have read says that an ADR means that 'you get the next available table for your party size' after you check-in. They are not holding tables for anyone. If they were actually holding tables, we would probably have to guarantee everything with a credit card. Empty tables may be related to lack of staff or something else.

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Old 07-26-2009, 07:49 AM   #4
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Something else to keep in mind is that a restaurant that looks half empty to us may be booked solid due to the way that Disney has scheduled servers, cooks, etc that evening.

They've really cut back on staffing lately.
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Old 07-26-2009, 11:34 AM   #5
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We've gone to local restaurants here that look half empty (or half full depending on your outlook on life) and have heard customers complaining about not being seated. The answer in every case was because of staffing. I can understand that as I don't want my server to have more tables than he can handle. All that would lead to is complaints about terrible service.

Restaurants also don't want to seat a ton of people all at the same time as that overwhelms the kitchen staff trying to get food out. And that would lead to complaints as well.
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