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Old 12-12-2014, 07:46 PM   #1
GR101997
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Oceaneering club misinformation

Just got off a four day Disney Dream cruise. When booking the cruise, DCL (not a TA) agent specifically told us our daughter, who would be turning 3 two weeks from our cruise date, could go for a trial in the Oceaneering club instead of the nursery and if she was ok could use the club during the cruise. I even asked about it on another cruise MB and got the same information.

We get on the ship and find out that policy has since been changed (they said over 6 months ago maybe even a year) and now it's a strict 3. They claimed some crap about safety for evacuations and whatnot. When talking with the head of activities, she had told me that it's true agents for disney keep telling people this and she deals with unhappy travelers almost all the time. On a previous cruise she said a kid turned three the day they got to Castaway Cay and they couldn't even do anything about that. It's three at sailing. They ended up comping us a few hours in the nursery.

I'm writing this here because the director also specifically mentioned the DIS Boards as one of the outlets that keep telling people about the old policy. So maybe this info can be put into an FAQ or something so if someone asks, they can get the right info because it seems disney themselves can't even provide it.
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Old 12-12-2014, 08:00 PM   #2
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I read recently the policy had changed to a strict 3 too. But as always people kept challenging the original poster. This was on the FB cruise site. Thanks for posting a first hand account. They should include a print out when mailing info to its guest prior if it's obvious that they have a family this might affect.
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Old 12-12-2014, 09:29 PM   #3
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Interesting since a current YCM recently gave the previous information here.
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Old 12-12-2014, 10:30 PM   #4
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Quote:
On a previous cruise she said a kid turned three the day they got to Castaway Cay and they couldn't even do anything about that. It's three at sailing.
Well that doesn't make sense. They don't allow brand new 18 year olds to go to the teen club after their birthday on the ship; why wouldn't they allow a child who just aged into something go?
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Old 12-12-2014, 10:54 PM   #5
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Just read this on the other board. DCL needs to be firm about the policy. I said they should gauge kids club age, adult area age and drinking age by the age you are on the day on embarkation. It would save a lot of headache for everyone. You wouldn't expect them to allow a 17 yr old in the Quiet Cove because they turn 18 a week after the cruise, would you? Or a 20 year old to buy alcohol because he is turning 21 next month?

Would it be a pain for some people? Yes, but it would save CMs trouble if they are able to say "we must stick to the policy".

No matter the policy, DCL needs to be sure the call center and the ship are giving the same answer which I understand is often not the case.
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Old 12-12-2014, 11:36 PM   #6
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Originally Posted by Dawg91 View Post
I said they should gauge kids club age, adult area age and drinking age by the age you are on the day on embarkation. It would save a lot of headache for everyone. You wouldn't expect them to allow a 17 yr old in the Quiet Cove because they turn 18 a week after the cruise, would you? Or a 20 year old to buy alcohol because he is turning 21 next month?

Would it be a pain for some people? Yes, but it would save CMs trouble if they are able to say "we must stick to the policy".

Wouldn't it be a lot easier to let people do things based on the age they are at the time they are doing it? So...go to the Quiet Cove once you're 18. Drink once you're 21. etc. Day of embarkation is just silly for age-based things IMO. Makes no sense.


And then, going by embarkation day, you'd end up with 18 year olds in a space meant for minors, which could be a liability issue for...well who knows. But it could end up being a problem.
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Old 12-13-2014, 07:28 AM   #7
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The thing that pissed me off was that Disney told me this and we booked a cruise partly on that info. We could have gone in January just as easily when she was 3 but chose this one. It's one thing if a TA messed up or we went solely on info from a message board but we booked it through them and they messed up.

We ended up not using our AquaAdventure tickets bc my wife felt guilty dropping her off in what was more of a glorified day care as opposed to the kids club where they have more activities. I asked for a refund and was denied it.
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Old 12-13-2014, 10:34 AM   #8
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My daughter was 35 months on our sept 20/14 fantasy sailing and was allowed to be checked into oceaneer's. Must have changed since then.
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Old 12-13-2014, 11:30 AM   #9
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It was my understanding that it was always the discretion of the CM's at the time of the cruise.

I'm sorry DCL wouldn't refund your excursion, but your DD probably would have been fine in the nursery.
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Old 12-13-2014, 07:04 PM   #10
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Quote:
Originally Posted by optstud View Post
My daughter was 35 months on our sept 20/14 fantasy sailing and was allowed to be checked into oceaneer's. Must have changed since then.
That discredits what the CM said already. Inconsistency with DCL is about the only thing you can count on.
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Old 12-13-2014, 07:33 PM   #11
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I'm sorry for the OP who acted in VERY good faith - relying on information from Disney. This is a significant systemic error that responsible Disney management should address. And it is so easy! Disney was wrong here, and they owe her not only a sincere apology, but they owe it to us all to better train/get information to their phone call center

A lesson for future cruisers...read the restrictions first in the contract, then on the website. Those are the most reliable. Then depend on them. 3 years means 3 years; 18 for adult areas means 18. And so forth for all age groups. Dress codes mean what they say. Saving seats/poolside chair policies mean what they say. Menus mean what food is available.

With that approach, you and your family will have a FANTASTIC cruise, and you won't have to stress or even worry a little bit when you are thinking about stretching (i.e. breaking) their policies and/or hoping for "exceptions."
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